I was the first client to open the spa so the experience was great. Peace and real relaxation 😊
The staffs are all polite and friendly.
You can not asked for more starting your day with a good breakfast and nice service and a morning of "coccole" cuddling H2O for your back pain😁🤣. A 15 min stay in a hot sauna that takes aways your cervical pain and a warm tisana to hydrate. And a splash of water falls on your back for an ultimate back massage....
starstarstarstarstar rachel Y Dos
Terrible hotel - do not stay here! Potentially the worst hotel we stayed at in our 2 week holiday around Italy!
Staff incredibly rude, unhelpful and unresponsive!
They try and charge for everything - complimentary breakfast includes scrambled eggs, but for an omelette you have to pay extra. No water or juice provided without paying extra too! Only shampoo provided in the room - no conditioner, body lotion or body gel.
Spa is charged extra at €50 per person even if you only want to use for 1 hour.
Italy is full of such nice hotels and people - do not waste your money here, as you will not receive good value for money. A real shame because the hotel looks nice in the photos, but do not be fooled, as ruined by stingy management.
star Lee Kaye
I am very glad that I did not stay at this hotel. The way they acted is contrary to all hospitality standards in any country. The manager (refused to give her name) reacted to our situation without understanding.
For medical reasons, I am unable to vaccinate. After many attempts to explain this, we left to come back after the necessary test. That was clearly stated before leaving.
I want to draw your attention to the fact, that it was late evening, the hotel is in absolute isolation with very bad roads around. When we found the test site, I called the hotel to clarify what test they needed, they lied that my husband had canceled the reservation.
The hotel looks beautiful on the pictures, but do not waste your time, and most importantly, energy to stop. All you get is an unpleasant feeling that comes after communicating with toxic people.
If the forest is truly magical and bio energetic, I'm sure it will soon get rid of this hotel’s greedy presence.
Lots of love
star Olga Z
+ very nice location with magnificent views
+ we had a very nice dinner, excellent cuisine with local products and friendly staff
- if you do not book directly you are a "second class" guest and you have to pay for the SPA. (although nowhere noted on the partner web site)
- When informing the reception and the manager about this, they pushed all the responsibility away to a "difficult communication with the partner" and offered only a low discount on the spa entry. They even reacted, as if this was a new issue (after checking further reviews on the partner site, I found out that many clients have complained about this)
- Only one Sauna is open in the SPA because of covid, still, the hotel expects you to pay the full entrance fee. (50 EUR p/p)
- booking was with breakfast included but you get only a minimal breakfast (e.g. only one coffee). Additionally, for plates, like a simple omlette, you have to pay extra.
Money first, instead of client first....
star Silvan Fröhlich
It is a really nice hotel with large rooms and it is located in a very beautiful surrounding.
The food is also very delicious but the service was quite bad. We had to wait 30min for the à la carte breakfast. You have to pay extra for orange juice and the variety was even smaller than in the 3*** hotel we stayed before!
Furthermore we had to pay 50€ per person for the spa where 3 of 4 saunas were closed, just one person could go to the whirl pool and the swimming pool was too cold. This is an isolence! I have never paid 50€ for a spa anywhere.
Many people working in the service are not even speaking Englisch or any orher language than German which made it complicated and effortful. I would not go to this hotel again.
starstarstar Rebecca Leu
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