The reception staff were polite and helpful. It was easy to reach out to them for extra pillows and other requirements and the problem was solved without any issue.
Would highly recommend for short stays. The sweet staff even offered us free coffee at checkout 💕
starstarstarstarstar Danish Viqar Ahmed
Poor reception service, staff are passive aggressive and their is no attention to detail in the rooms. Pillow case was dirty and bathroom fixtures where either broken or faulty. Their are socks to be pulled up!!!!!
star Brent Botha
I have stayed here a few times but this time it was completely different
No Aircon except by opening the window and letting the room fill up with flies and mosquitoes etc
We had dinner the Corn with Goats Cheese salad has no corn or goats cheese
The spring chicken was completely bland and not seasoned
The accompanying vegetables consisted of peppers, mushrooms and carrots which do not balance with a fresh spring chicken but just to complicate it more the side salad consisted of peppers, tomato and cabbage and a little lettuce
Being a world traveler I think the chef has either missed their cooking lessons or they simply have no taste buds or knowledge of basic cooking
But best of all the waiter then tried to convince me that the salad had goats cheese and corn when it was obvious there was neither???? Only to then deliver the same salad covered in (would you believe it) Goats Cheese and Corn to another table.
The trout was not available but it was on the menu therefore we chose the salmon accompanied with gnocchi, spinach and creamy sauce instead of promised honey-dill sauce so yet again another pretentious dish
All in all this was not the same hotel We have stayed at previously and very disappointing to see this huge drop in standards.
Oh you then have to wait 20 minutes to pay the bill and then they ask cash or card
The saving grace is the reception staff are always friendly and helpful, maybe worth sending the waiting staff and the chef on the same course
starstarstar William Patrick
As accor member, I’m very disappointed here. The employees are very friendly, but my room was very smelly, they don’t have other room to change, and I had to open my window the whole night last night. The room was quite simple, and they charged over 106 eur with breakfast, totally waste of money. Give 2 stars instead of 3, they should do some renovation here, waste Mercure brand.
starstar Tong Jianwei
4 stars and not 5 only because the room should be refreshed.
For the rest, all was very good. Nice place, very gentle people (especially the two ladies serving at the restaurant, always smiling and extremely attentive to all customers), good food...
Yes, I will come back !
starstarstarstar Fabrice Detry
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