Friendly customer service. Food is ok although not much varieties to choose from. Bar is on expensive side. Good small sized pool and the view from the area is great. Overall satisfactory.
starstarstarstar Tharindu Bandara
We were warmly welcome from the get-go, with amazing hospitality and a big smile. The staff made our stay blessed, and happy.
The room was very comfortable and cozy, room 310 where we stayed had an amazing view. I still remember the evening and the morning coffee that I had overlooking a beautiful view. It was indeed fresh air and peace of mind.
When it comes to the food I think the 5-course meal was too big to handle, it was too much food to eat. Hence, I believe it's best if they could inform the quantity or I'm sure it will go to waste. Even though the nighttime main dishes were not up to our taste buds, we highly enjoyed the breakfast we had and the deserts the hotel had to offer.
Special thank you to the Lobby Attendants at the hotel who welcomed us for easy check-in and check-out. Also, I would like to thank all the staff who served us kindly with a big smiles. We will be visiting the hotel again just for the hospitality of the staff.
Overall it was a wonderful experience, food wise there is a need for improvement, but we loved the stay and we will definitely visit again.
starstarstarstarstar Marlon Mirando
The customer service leaves a lot to be desired.
The food wasn't the best. Long wait for food, about 1 hour for food to be available. Regarding drinks, they are not included in the menu! Not even 1 bottle of water! At breakfast, it is always necessary to ask for more juice, as it does not work as a self-service. Regarding the rooms, very small. Laundry service, terrible. It took over 24 hours for us to return the clothes. Our experience at this hotel was not good.
starstar Pedro Chibante
Pluses- located closer to the Kandy lake and can enjoy a good morning/ evening walk around the lake. Away from the busy kandy city and relaxing. Room was nice, comfortable and clean. Our room had a beautiful view too. The staff is friendly and courteous, and they accommodated late check out for us as our train was at 3pm.
Minuses- the A/C in our room was not working. Tried contacting the lobby/room service to inform but failed. Later informed a maintenance person passing by and later we were told that it was due to some maintenance work going on and due to the ongoing power cuts in the country. A/C was working in the night but stopped working the following day too. The heat during day time was unbearable. Breakfast was basic and lacked variety. But it was filling.
We stayed on BB basis and didn't have time to dip in the pool. Hotel has a rooftop bar as well.
starstarstar Arundanie Eliyadura
Excellent and well rounded hotel. The staff was very friendly, special thanks to Shanika and the team for taking care of us. The breakfast buffet was great. Had the privilege of catching a glimpse of some Sri Lankan cricket legends, which is always a plus. 👍
starstarstarstarstar John Carter
Portuguese
English
Spanish
French
Armenian
Italian
