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Nevsky Prospekt 13, In St. Petersburg (St. Petersburg City Centre), Saint Petersburg, Northwest 191186, Russia
Localização conveniente no centro
Conveniente ubicación en el centro
Convenient location in the center
Convenient location in the center
Very adorable place with magnificent interior and Aroma inside.
O que você pode dizer quando é tão claro!!!! Ótimo cinco estrelas! Administrador Vitória. Bonito, carinhoso. Ok, todos explicando, administrador. Porter Ilya, que se encontrava no fundo, ajudou a estacionar o carro. Todos jovens, como na seleção. Em Barcelona, em Londres a montanha para o pessoal mais fraco. O hotel é limpo. Bons cafés da manhã. O café da manhã é simplesmente ótimo! A gerência do hotel faz bons descontos e brindes, principalmente em aniversários. Resumindo, temos sorte de ter um hotel assim em São Petersburgo!!!! sob uma gestão muito competente de boas pessoas, não sei quem são, mas uma profunda reverência e grande respeito
Lindo lugar. Ótimo serviço. Ótimo cardápio. Recomendo a sobremesa de chocolate, a combinação do chocolate amargo, a musa mais delicada e os biscoitos de chocolate, ótimo!
One Star por ser 4 Seasons e todo aquele Jazz que vem com ele. 0 Estrelas pelo fato de que 500 Euros nos foram roubados pelos membros do hotel, pois o dinheiro foi retirado de nossos quartos. Fim de verão, 2015.
One Star for being 4 Seasons and all that Jazz that comes with it. 0 Stars for the fact that 500 Euros was stolen from us by the insiders of the hotel as the money was taken from our rooms. Late summer, 2015.
Um hotel de luxo que considera possível cancelar a reserva de um brunch sem avisar ou ligar, violando todos os planos do cliente. E em vez de resolver a situação, ele fala à beira da falta de educação. Fiquei extremamente surpreso. Não há mais confiança no local e nem quero entrar.
Ótimo, Mikhail é simplesmente inteligente. Vou recomendar a amigos e conhecidos
Genial, Mikhail es simplemente inteligente. Recomendaré a amigos y conocidos.
Great, Mikhail is just smart. I will recommend to friends and acquaintances
Great, Mikhail is just smart. I will recommend to friends and acquaintances
Tudo está bem, preço-qualidade é apenas fogo. No centro de São Petersburgo, ao lado do metrô, por um dinheiro ridículo. A limpeza e a ordem estão no topo, há tudo que você precisa.
Todo está bien, precio-calidad es solo fuego. En el centro de San Petersburgo, al lado del metro, por dinero ridículo. La limpieza y el orden están en la cima, hay todo lo que necesitas.
Everything is just fine, price-quality is just fire. In the center of St. Petersburg, next to the metro, for ridiculous money. Cleanliness and order are on top, there is everything you need.
Um verdadeiro Four Seasons ... funcionários prestativos e educados, sempre corteses. A limpeza do quarto estava no ponto e os quartos eram de um tamanho muito generoso. Bem localizado, ao lado da Catedral de São Basílio. Cada rublo bem gasto.
Um lugar onde todos se sentirão como os heróis dos desenhos animados da Disney. A equipe mais gentil e prestativa. Interior incrivelmente bonito, que lembra muito o Teatro Mariinsky. A composição das flores me surpreendeu profundamente. Vista deslumbrante da Catedral de Santo Isaac. Meu macarrão com trufas favorito é o orgasmo gastronômico. E como foi bom receber um elogio do chef em forma de ravióli ✨🌚
Overall, my vacation got ruined and our engagement day became the worst day. First of all, we weren’t informed about the turn-down service when checking in. Only informed about paid services such as Spa or breakfast.Since no one informed about the turn-down service of specific time, we weren’t aware of someone could enter the room.Our privacy interrupted by a house keeper who entered the bedroom without knocking the whole room and the separate bedroom door.She didn’t make sure if someone is in the room. She just opened the bedroom door. And the house keeper happened to see us at very intimate moments and being naked. The housekeeper shouldn’t enter the room unless it’s clear that no one is in the room. It’s a basic manner.It really ruined our night of engagement which only comes once in my life with my fiancée. We both are traumatized. The hotel kept sending the same housekeeper to our room for room service and it was very uncomfortable to see her.We immediately claimed and reported the problem to the front desk.Here is the real issue. We were blamed by the front desk manager that it’s our fault not turning on “Do not disturb sign”. Instead of receiving a sincere apology, he escorted us to the restaurant we booked as if it’s time for your dinner.Later that night, we just received the champagne and fruits without getting a notice or any messages.We got a note by the assistant director at our last night on 25th. No one in person gave us an apology until the check out moment in person. They should’ve delegated the situation correctly at that night immediately on 24th.We’ve commented several concerns regarding public health and safety. During pandemic, the door men didn’t check the temperature correctly with a thermometer.I’m coming from South Korea where it’s strictly followed by the safety protocols. We also complained to the front desk about the issue and nothing hadn’t changed during our stay.Another issue was the housekeeper touched our personal belongings and disposed a Sisley eye cream.When checking in, the front desk manager asked for my visa status, which never happened at any five star hotels. It’s their job to do simple research about Korea is a visa free country for Russia. They simply could google before asking customers about visa as if it seemed like I’m illegally traveling the country. We understand the safety protocol and regulations. However, I’ve never faced such a poor hospitality from a five star hotel like four seasons. I’ve never received an invoice at the end of checking out and the front desk workers weren’t dare to ask about it. The assistant director came out to give an apology for the situation. We explained how much it ruined our special day, the day of engagement. Giving complaints was huge waste of my time while I should be truly enjoyingmy stay in St. Petersburg in Russia.When I complained about the dirty bath tub and showed the pictures, then the assistant manager was offering free spas or restaurants in Moscow when we were about to leave. And I think this rude offer wouldn’t do anything for not only our ruined the engagement day, but the whole trip to Russia to propose to my girlfriend.The four seasons should listen and be aware of aforementioned complaints.In the end, my vacation got ruined and it really traumatized my fiancée and I. The hotel’s way of dealing with the situation was horrible. I wouldn’t recommend anyone to visit four seasons in St. Petersburg due to the poor hospitality.
Such a beautiful property in the heart of the centre, from the service to the food everything was fabulous.
A true Four Seasons... helpful and polite staff, always courteous. Room cleaning was on point and rooms were a very generous size. Well located, right next to the St. Basil's Cathedral. Every ruble well spent .
Everything is just fine, price-quality is just fire. In the center of St. Petersburg, next to the metro, for ridiculous money. Cleanliness and order are on top, there is everything you need.
Great place to stay in St Petersburg. Located in the heart of the city, near St. Isaac's Cathedral, the hotel makes you feel a real celebrity. Excellent spacious rooms, quite and relaxing ambience, great reception service.
Eu amo essa rede de hotéis, mas em São Petersburgo, ela está cansada, para dizer o mínimo. Ele precisa de renovação do quarto. Mas posso citar os cafés da manhã, aqui são muito bons e saborosos. O bar de coquetéis é bom, o restaurante japonês não é muito bom. Estamos aguardando a Transfiguração e somos seus convidados novamente.
Talvez um dos hotéis mais respeitáveis e bonitos de São Petersburgo, logo ao entrar você estará imerso em uma atmosfera de cuidado e atenção, limpeza cristalina, equipe educada, a beleza fabulosa do hotel e os quartos são fascinantes. Muito obrigado ao pessoal que prepara o hotel e atende os hóspedes! Toda felicidade e realização de desejos!
Magnificent! One of the best four SeasonsHotels I've stayedin. Loved the interior. I had a verygood experiencewith room, serviceand food.
Localização conveniente, bem recebida, tudo claro, limpo, recém reformado
Ubicación conveniente, bien recibido, todo está claro, limpio, recién renovado
Convenient location, greeted well, everything is clear, clean, freshly renovated
Convenient location, greeted well, everything is clear, clean, freshly renovated
Everything you expect and more. The staff were phenomenal throughout our stay, from the door, to the desk to all of the dining options. In particular the team at breakfast looked after us so well during our stay. The room and facilities were pretty awesome too. Thank you, would happily recommend this team & hotel to anyone coming to St Petersburg.
Nicely located in the center city, but not so clean inside
Es un lugar lujoso. Con una atención extraordinaria y una comida maravillosa. Esta situada en pleno centro de la ciudad de fácil acceso y lindo entorno
Imponente el lujo que tiene. Recomendable para todo aquel que quiera una estadía de primer nivel. El precio que pagues... vale la pena
El mejor hotel en St. Petersburgo. No sabría que destacar. Todo perfecto
Muy buena atención y excelente relación precio calidad
mejor hotel de Peterburgo
Este hotel se encuentra situado junto a la catedral de San Isaac,es excelente las vistas a su alrededor!Muy buen lugar!
La HISTORIAdel..... FOURSEASONSHotel Lion PALACE SanPetersburg La AMISTAD yelbuen SABORsiempre perdura enTIEMPOGràciesmarcel
El mejor hotel en Rusia, staff was the best
Nevsky Prospekt 13, In St. Petersburg (St. Petersburg City Centre), Saint Petersburg, Northwest 191186, Russia