Empezar el año alli, así da gusto.
starstarstarstarstar Jose Gallego trescoli
Formidable todo el personal del Hotel y un 10 para el encargado del comedor.
starstarstarstar Ramon Caparrosa
This hotel is simply amazing! 👏 We spent more than a week here and enjoyed every single day. The staff is super nice and ready to help - even when we asked to have Netflix on the tv, they simply made it happen! The room is very spacious, with a lovely porch and view. Despite the proximity to the street, there is virtually no noise. It's super clean, everything is new and the bed is wonderfully comfortable.
The spa water circuit leaves no room for complaint, with very spacious pools, hamman and sauna. Finally, the breakfast is simply spectacular.
My only observations of improvement are (1) the coffee, which is not good and a pity compared to such a lovely buffet and (2) the drinks and food from the bar were disappointing, not at all what we expected from a 5-star hotel.
Even with those minor details for improvement, the hotel is wonderful and totally worth it. 😀
We will definitely come back, keep it up!
starstarstarstarstar Carolina
Instalações, ótimos quartos, Spa um pouco justo pelo preço, estacionamento caro, jantar de qualidade e bastante variedade, bom atendimento, zona muito sossegada.
starstarstarstar emilio Hortelano
Adorei o hotel e ainda mais o pessoal que tem sido muito atencioso e educado
starstarstarstarstar Jerónima Bernal Perez
Como é classificado como 5 *. Quartos, pessoal, restaurante, instalações ... Eu amei o jantar, mas o café da manhã foi espetacular.
starstarstarstarstar Pilar Montañana
Tal y como está catalogado 5* . Habitaciones, personal, restaurante, instalaciones .... La cena me encantó pero el desayuno me ha parecido espectacular.
starstarstarstarstar Pilar Montañana
Instalaciones, habitaciones geniales, Spa un poco justo para el precio, parking caro, la cena de calidad y variedad suficiente, buena atención, zona muy tranquila.
starstarstarstar emilio Hortelano
Me ha encantado el hotel y aún más el personal que ha sido muy atento y educado
starstarstarstarstar Jerónima Bernal Perez
New hotel, the breakfast buffet is out standing. The staff are polite… good experience…
starstarstarstar Mhd. Walid Tchelebi
Se procura desligar-se do barulho, este é o seu local ideal para descansar, um retiro a sós, a dois, com amigos ou família do dia a dia. Ele está localizado em uma área separada do centro turístico. Tem o serviço de spa, para os amantes de massagens e banhos termais ... Outro serviço de destaque do hotel é o seu restaurante "Santa María", para quem prefere desfrutar e saborear o paladar, em frente à piscina acompanhado de música, um bom ambiente e um tratamento amigável dos empregados de mesa. Para os amantes do banho noturno, o telhado B-Heaven é o ideal, para relaxar e tomar aquele copo depois do jantar e em boa companhia.
starstarstarstarstar Sofia Contreras Ripoll
The food, the staff, the location and the service - all 5 star.
starstarstarstarstar Tommy Smith
PROsBarceló La Nucía Palms is a fabulous 5***** hotel, recently opened (july 2021). The complex also includes a twin property, called Barceló La Nucía Hills (with larger accommodations, probably better suitable for families with children).It is honestly hard to find any defects. My most sincere congratulations to all the persons who contribute to the success of this hotel. Everything is great, from decoration, to the public spaces and staff.Room is large and with all the facilities one expects from a hotel of this level. Comfortable bed and pillows. Excellent shower. The Junior Suites also have a private garden with sofa and sun-beds, which are very much appreciated.Breakfast is delicious, with a wide choice of savoury and sweet foods.Last but not least important, there is a great attention to the respect of COVID-19 measures.CONs- Position. The hotel is located in a residential urbanization of La Nucía with little or nothing to do. On the other hand, both Altea and Benidorm are only 10 kms distant and also the mountainous valley of Guadalest is not too far. - Wifi not always works properly- - I did not use the private parking but 19,00 € per day seems honestly too expensive.
starstarstarstarstar Fabio Diglio
SI buscas desconectar del ruido, ese es tu lugar ideal para el descanso, un retiro en solitario, en pareja ,con amigos o en familia de la vida cotidiana. Se ubica en una zona separada del centro turístico. Dispone del servicio del spa, para los amantes de masajes y baños termales... Otro servicio a destacar del hotel es su restaurante "Santa María", para los prefieren disfrutar y degustar el paladar, frente a la piscina acompañada de música, buen ambiente y trato amable de los camareros. Para los amantes del baño nocturno , B-Heaven rooftop , es el ideal, para relajarte y tomarte esa copita después de cenar y en buena compañía.
starstarstarstarstar Sofia Contreras Ripoll
Todo el hotel es una pasada. Desde las piscinas (3 en total + Spa), zona Spa, restaurantes, comida excelente, habitaciones amplias y muy limpias. La única pega que le pongo, es q te cobren el parking, tanto interior como exterior, y más aún siendo que fuera es complicado aparcar. Por el precio q pagas el parking debería estar incluido
starstarstarstarstar Alejandro Coronado Juan
Beautiful gardens, amazing accommodations and excellent service! Highly recommended :)
starstarstarstarstar Perez Martinez Maria
The experience at Barcelo La Nuncia Palms was a big disappointment and borderline scam. Standards reflect a 3 star Motel, not a 5 star ‘luxury resort’, which is also reflected in the service level and compassion towards guests. One can accept a certain level of flaws with a newly opened hotel, but this was completely unacceptable and anyone considering to visit the hotel should be prepared to take a deep breath and monitor their pulse closely.Despite filling in all the information in their “pre check-in form”, we still had to queue and provide the same information again, then to be told that the room would not be ready until later (4 hours after check-in opens). Once arriving in the room, they had forgot towels, amenities, robes, water, etc. which was then blamed on Corona when questioning in the reception… unacceptable. After raising my voice, we received towels and the following day, we received two bottles of water (without bottle opener, not included).The pool area has one shallow pool for kids and one for adults. Despite this, one has to put up with screaming children in the adult pool with jumping and splashing, without the staff saying anything. The level of irritation amongst adults around the pool was high and nobody could relax. The pictures don’t give a fair view of the premises, and the surroundings are depressive with big supermarkets and car dealerships.
star Martin Mattson
Very nice installations, beds are amazing
starstarstarstar Raphaelle Carton
Overall very disappointing and far from 5 stars. First of all the photographs on the listing are not from this hotel.
On arrival it took over 30 minutes to check in, reception staff were very slow and quite ill-mannered. Concierge took our luggage but it had still not been delivered to our toom 1.5 hours later, we had to go back to reception and asked for our bags. No tea/coffee facilities in room despite being advertised and mini bar was empty. Queried this with reception and was told we could call room service for tea/coffee if required, but in-room telephone did not work so could not call them. Advertised as daily housekeeping but our room was not cleaned on second day, again had to visit reception to query this and our room was finally cleaned at around 9pm. Guests leave their towels on beds around the pool very early so all beds are taken before the pool actually opens.
Visited the (chargeable by the hour) spa and staff interrupted when we were resting to tell us that we would have to leave because more guests had arrived and they needed to use our beds.
Meal service is chaotic. The food was cold during breakfast and evening meal and the service was very poor. Every time we ordered drinks the waiting staff would come back and interrupted us eating to ask for payment and to sign the receipt. Waiting staff getting confused and asking us to sign other guests receipts. Waiting staff are too intrusive, not a relaxed environment at all and we actually felt anxious whilst we were eating.
B-Heaven rooftop bar lacks atmosphere and is a lot smaller than the advertised photographs.
The maid came into our room before our checkout time asking if we needed our room cleaning.
In my opinion the hotel has opened too soon as there are a lot of problems that could be fixed with good management. Definitely not 5 stars.
On reflection, I think they only thing the staff got right was ordering our taxi at the right time. Would not return.
star Jack Day
The worst service ever.
terrible reception service. We waited almost an hour to check in and check out for more than an hour. They don’t give you full information about the hotel and the locación of restaurant,gym, pool, etc.
All because of incompetent workers. Any request at the reception lasts forever, it is impossible to ask for anything to bring to the room. They just don't do anything. I’m very sorry to write that but hotel don’t deserve even a 3 starts.
star Елизавета Маху
Very nice hotel: nice rooms, nice swimming pools and bars! Nevertheless from a 5-stars Barcelò hotel I would have expected much more in terms of quality and variety of the dinner. I have been to other Barcelò hotels and the restaurants' quality there was really good... in this one it was quite a bad experience instead.
starstar Andrea Bisson
Worst service ever at the restaurant. Waiting for 20 minutes without getting served. We left the restaurant and had to go to the supermarket to buy our food. Who s talking about five star hotel ????? They diserv 3 stars maximum. And dont look at the picture because they re fake. It doesn't represent the reality. Fake advertising.
star ASBL Dance Corner
Estuvimos alojados el fin de semana de la inauguración. Cómo puntos fuertes he de destacar en primer lugar la amabilidad de todo el personal del hotel, nos han hecho sentir de maravilla durante toda la estancia dispuestos a ofrecer cualquier tipo de ayuda. Por otro lado, la calidad de la comida es extraordinaria y ofrecen gran variedad sobre todo en el desayuno.En cuanto a las instalaciones las habitaciones están equipadas con todo lo necesario, los balcones son amplios,. Las camas son enormes y muy cómodas además están decoradas con muy buen gusto. Las piscinas son paradisíacas. Los únicos puntos negativos que puedo sacarle a la estancia tienen que ver con que nos esperábamos algún tipo de actividad de bienvenida dado que se trataba de la inauguración del hotel y no encontramos nada lo cual si que hizo que nuestras expectativas decayeran. Además dado que había muchas cosas que aún no funcionaban con normalidad porque acababan de abrir (el bar y piscina de la azotea, el jacuzzi o sin ir más lejos la antena de la TV) si que esperábamos algún tipo de compensación por esa falta de servicios por los que si que nos habían cobrado... Todo lo demás extraordinario. No le doy 5 estrellas por este tipo de detalles antes explicados que al hotel no le cuestan nada y que ayudan a fidelizar clientes.
starstarstarstar Luisina Campagnoli
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