A safe choice close tk Palma, nice rooms, great spa and pool area, friendly and helpful staff
starstarstarstarstar thomas meyer
I booked a sea view room, junior suite, including breakfast, on the Marriot Bonvoy App weeks prior to my arrival on September 4, 2021 for my wife and I. Upon arrival we were escorted to our room with a perfect view of the "kids club." Not what I paid for and expected to say the least. No other rooms were available according to management. Evidently my American euros don't carry as much weight as the Deutsch euros at this place. Complaints were made and the room changed the next day. We were comped a 12 euro bottle of Cava and two massages for our troubles. Danielle, assistant to the general manager, gave me a generic, "sorry we couldn't meet your expectations despite of all the efforts we have made." What Danielle doesn't understand is that I went on vacation to "de-stress--not be stressed." They shouldn't of had to go out of there way--they should have given me the room I paid for on day one! Minor issues, (first world complaints, I know) were the leaky sink that flooded the bathroom floor, the failure to routinely provide clean glassware and replenish the fruit in the room. The concierge didn't have the ability to book any restaurants other than tourist traps. Keep in mind this is the St Regis, not the Red Roof Inn on I-95, I was staying and paying for. As I mentioned previously I prepaid for breakfast. Upon check out I was billed for four breakfasts as we were 20 minutes late on two occasions while on vacation. Management was unwilling to waive this charge. Considering the substantial cost of this stay the "Mickey Mouse, nickel and dime" attitude of management at the conclusion of my stay only serves to underline the lack of hospitality and respect this so-called five star resort afforded my wife and I. I'm still waiting to hear from the manager, not his assistant.
star Erich Wunsch
Perfect from start to finish. Thank you to Henry for all of the tips and restaurant recommendations. Beautiful views of the sea and stunning spa area. This is why we keep coming back
starstarstarstarstar David Arbery
Friendly & efficient service. Good breakfast & excellent meal at Es Fum. Good food at Aqua. Pool restaurant was grim. We booked a junior suite with sea view. The room was disappointing for a suite and the balcony was very disappointing. We had a partial sea view with a solid, high concrete wall to the small balcony. We would not stay as a couple again as so many children & babies everywhere in the grounds, restaurant & pools. No adult only pool. Large hedge around the hotel so no sea views from sun loungers nor restaurants - except Es Fum restaurant. Very small cove outside the hotel grounds for sea swimming.
starstar Juno Denison
What a breathtaking Hotel! We spend 2 nights at the St. Regis Mardavall and were speechless. The service was phenomenal. Thank you to Henry and the whole team for making this stay unforgettable. The food at the Aqua was the best food we ever had on the island. The Spa is so relaxing and unique and the rooms including the view are simply perfect. We cannot wait to be back soon.
Family Faltusz
starstarstarstarstar Becky, Moe and Kenzo
Beautiful + once again :-)
starstarstarstarstar Frank Peters
Outstanding hotel with stunning sea view and professional staff. Will definitely visit again!
starstarstarstarstar Félix Schaal
Excellent tapas lunch in very pleasant garden area with sea views
starstarstarstar Tim Robinson
Absolutely stunning place! Our friends had their wedding here and if was mind blowing! Extremely beautiful spot to take pictures, amazing food and friendly staff! What an experience!
starstarstarstarstar Daisee W.
A wonderful experience in a great hotel with warm hospitality! The location adds on to the relaxation and the service invites you to another stay!
starstarstarstarstar Rajni Malhotra
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