We arranged our wedding with the help of Barbara from guest services..she was amazing..organized wedding down to the last detail effortlessly. Flowers/beautiful & photographer was top notch!
The staff that did our hair and make up on site at hotel were amazing also.
It surely made our special day most memorable and they planned it all in a week!!
A great place to go..
starstarstarstarstar Angela Green
This place is amazing. The beach was beautiful and the room was great. Food was pretty good. Most meals were similar each day but once u find what u enjoy then its delicious and easy. The servers and people are so polite and kind. We had perfect weather everyday so that helped.
starstarstarstar Mehran Vejdani
Stayed in 2022 Dec
Check in - 6 people got off the bus with one person working check in took long about 30 minutes to get wrist bands and our keys
Also they asked if we should upgrade which would cost 70 cad a person brought it down to 50 a person but wondering why we would upgrade as the rooms in the pictures look good
Room- ac was working well room it self old really small and bad washrooms had rust and mirrors were all chipped and old - should have got the upgrade but not sure why as the hotel was not at capacity- def upgrade your room as the conditions of the room as standard are not great
Amenities- surprise there is no spa they say they have one but it’s closed every day - especially Saturday Sunday ??? - pool is decent with music no swim up bar but bars all around - has basketball courts and tennis courts but no balls ?? We asked but they said the amenities room for balls is closed again closed all 3 days
Shows were decent - fashion show and some concerts
People/staff- this is what brought it 3 stars outside of check in wait staff and bartenders are amazing and very friendly we decently tipped for every drink we gave 50 pesos .
Beach- beautiful beach but mediocre compared to other hotels I have come to Varadero 7 times and this beach is the worst- still beautiful but a lot of rocks and dangerous in the water. A lot of rocks and drops can break your ankle
Location - decent as the mall is next door but about a $20 cab from downtown varadero
starstarstar Ayee3 Ra
The staff at this hotel were amazing! Very kind and accommodating. They really made the experience worthwhile. The rooms we booked were great. The bed was nice and clean and so were the washrooms. The only improvement that can be made here is the food selection. Both lunch and dinner seem to contain the same options. Breakfast is great. I had a great time here overall. Thank you to all of the staff who made this experience great! Love you all!
starstarstarstarstar Jana Balachandran
Resort was clean & beautiful. They also upgraded me to ocean view because of our anniversary stay. Being vegetarian we were scared not to get any good food, but the staff was so friendly & supportive. They might have watched videos online & prepared really delicious food with their best effort. I wish to give 2 start extra for their hospitality 😀
starstarstarstarstar Niraj S. Vasani
Cannot give this hotel even one star but had to so I could post a review!!!!!! Disgusting place. Photographs are misleading. Food disgusting, same slop morning noon and night. Room, well it was vile. I would not recommend this hotel to my worst enemy. Couldn't wait to get home.
star Cheryl Cowup
Loved it, went for my 50th. Brilliant friendly staff,food was excellent and lots to choose from. Pools and surrounding areas were good. Outside of the hotel was in need of a litter picker but that is my only criticism. Good day out in Havana in a classic American car is something to remember as we traveled back in one horrendous storm. Beautiful, I would go back tomorrow.
Any body know the name of the pool area entertainment staff, a man, stocky build? Good lad.
starstarstarstarstar Paul Neafsey-Ions
The resort is great. Everything is clean and well maintained. The rooms are a bit dated, however personally, that didn't bother me. Food was alright, the service on the other hand was fantastic. Very friendly staff.
starstarstarstarstar A.I Ram
Very good resort overall. The hotel is rather clean, and most of the staff is great. Food was better than anticipated everywhere except the Guantanamera Cafe, which should definitely be avoided. The pool area is beautiful and well maintained, as is the beach. Evening entertainment shows are reasonably enjoyable, however do not expect world-class performances. The rooms seem a bit dated, and in some ways a little grimy, though you likely won't spend too much time in your room here with how beautiful everything else is!
starstarstarstar Lyle Walld
Hello, I would like to say that in this hotel I had a great stay since I arrived I was greeted with much joy and education. The food at the Italian restaurant was great. But mainly with what I felt most comfortable with was the animation from Julio Cesar a very magnificent player and coach. I had a lot of fun with him and his classes. For me, his classes were one of the funniest moments I had. I want to thank everyone for their services and I hope when I return to see them again.
starstarstarstarstar Herannys Echevarria Suarez
Italian
English
Spanish
Portuguese
French
Armenian
