Um hotel renovado em todos os sentidos. Muito boa atenção e amplos espaços. Quartos limpos e agradáveis. O lobby com acesso ao restaurante aberto com mesas no jardim. Playground para crianças. Como se isso não bastasse, tem várias salas de conferências e apresentações a um bom preço. Taxa por quarto médio.
starstarstarstar Jose Manuel Flores
Tudo muito bom exceto internet que é muito fraca.
starstarstarstar Burz Mx
Acomodações amplas e agradáveis, colaboradores atenciosos e cordiais. Localização privilegiada. Eu recomendo.
starstarstarstarstar Francisco Santos
Bom lugar e bom atendimento. Muito limpo
starstarstarstarstar Claudia González Mejía
Buen lugar y buena atención. Muy limpio
starstarstarstarstar Claudia González Mejía
Serviço muito bom, predisposição de sua atenção desde o primeiro momento em que o vêem, instalações muito confortáveis e de primeira classe. Eu recomendo fortemente
starstarstarstarstar JOB Rodríguez
Muy buen servicio, predisposición de su atención desde el primer momento que te ven, instalaciones muy cómodas y de primera. Recomiendo ampliamente
starstarstarstarstar JOB Rodríguez
Got upgraded to the executive section!
starstarstarstarstar Claudia Gomez
Muito agradável e tranquilo, super clean, com ótimas medidas de higiene, cafés da manhã gostosos e bem servidos. Eu dou a eles um 10 de 10 e voltaria muito mais vezes. Parabéns pelo seu carinho e serviço.
starstarstarstarstar Karla Jasso
Me pareció excelente porque gracias a Andrea Lafragua nuestra experiencia cambió la mala impresión y mal sabor de boca que dejó Mauro del área de reservaciones, pésimo trato y pésima atención si es que no existe otro calificativo peor.Mi esposo y yo nos casamos en Cuernavaca y contratamos estancia para más de diez habitaciones en total, con las de nuestros familiares e invitados del 13 al 16 de noviembre, teníamos un código de boda para ello, sin embargo Mauro no fue claro en los términos del contrato que firmamos, nunca estaba disponible para llamarlo y las dos ocasiones previas que fuimos al hotel para entrevistarnos con él tampoco estuvo disponible.Llegamos a registrarnos y fue todo un problema, que él no resolvió, al contrario parecía que nos estaba haciendo un favor al bajar de su oficina para “atendernos”. Obviamente muchas de las condiciones y cargos adicionales que hicieron a nuestros invitados por early checking, dijo que estaban por escrito en el contrato lo cual no era así, y cuando supuestamente subió por nuestro contrato para revisarlo con él, nunca regresó y nos quedamos esperando en recepción.Sin embargo Andrea Lafragua quien se encontraba en la recepción en ese momento nos apoyó muchísimo, solucionó el tema de forma expedita y muy profesional, ya que ella comprendió que era un fin de semana especial, así que nos atendió muy amablemente y facilitó en todo nuestra estancia; inlcuso, nos envió una sorpresa muy linda a la habitación en nuestra noche de bodas.Gracias a ella y al resto del personal de Casa Francisco, atentos y amables, es que mi calificación es de 5 estrellas.Mi única sugerencia es que el menú de comidas y cenas debe ser un poco más variado y de mejor calidad, en cuanto a preparación.
starstarstarstarstar Vanessa Ortiz Fabila
Excelente lugar de descanso, alberca climatizada y el personal es muy amable.
starstarstarstarstar Juan Pablo Patiño Segura
Muy bonito y tranquilo, super limpio, con excelentes medidas de higiene, deliciosos y bien servidos los desayunos. Yo les doy un 10 de 10 y volvería muchas veces más. Felicidades por su calidez y servicio.
starstarstarstarstar Karla Jasso
Excelente lugar para ir en familia o pareja, tienen un buen servicio, todo el personal siempre está atento, sus habitaciones son amplias y cómodas.
starstarstarstarstar Adriana Hernández Vázquez
Hotel tranquilo
starstarstar Germano business
Um bom lugar para passar o fim de semana, as piscinas aquecidas ajudam muito. Instalações limpas, em boas condições e uma atitude amigável da equipe. Eles vão se divertir aqui 😊
starstarstarstarstar Lizbeth Fernández
Un buen lugar para pasar el fin de semana, ayudan mucho las piscinas climatizadas. Las instalaciones limpias, en buen estado y una actitud cordial del personal. La van a pasar muy bien aquí 😊
starstarstarstarstar Lizbeth Fernández
WARNING!! THE CLEANING STAFF WILL STEAL FROM YOU!!! DO NOT COME HERE!!
I stayed at this hotel with my mother for one night (we booked it for two). The doormen and pool staff were great and very attentive, but the management was absolutely horrible. We decided to leave early to go to another because the two small pools were packed and kids and adults were screaming everywhere, shooting water guns, jumping in the pool, etc. etc. and we felt that we could not relax there.
Because we were in such a rush to leave the next morning, I forgot to pack my leather toiletries bag, which included (My new $100 USD razor, toothbrush & paste, medicine, hair gel, and my two colognes which both cost over $200 USD). As soon as we got to the other hotel, I realized that I had forgotten all of my things and called the hotel. When I told them what I forgot, they said not to worry and that they will get it for me.
That same night I called to check on the status of my things, and the front desk attendant (who was very rude) told me that they hadn't found anything and that I was confused and mistake. When I told him that I was not because I was 100% sure I had the bag (because I have to take that medicine every night) and that I left it there, he said that I was wrong. After dinner that night, my mother and I both went back to the hotel to ask them in person to find my things (mind you, we had only checked out less than 12 hours prior). They then proceeded to tell us that we were wrong and that their staff always returns things left from the guests and point to a bag of old sandals as proofs (seriously?... $3 dollar sandals VS $400+ toiletries bag). We then told them that we would be back tomorrow morning and that we expected management to talk with the person/s who cleaned my room to get my things back.
The next late morning, when we returned, we were told that they hadn't even asked the cleaning staff and that we would have to wait in the lobby (they obviously didn't care enough to ask the staff like they said they would). After waiting for 5 minutes, the manager came back and said that no staff person turned in any items.
This hotel management is horrible, inconsiderate, and unprofessional. On top of that, their cleaning staff will apparently steal from you anything of value (but will turn your $3 sandals) while the management will cover for them.
We will NEVER stay at a Barcelo hotel again, and we suggest you don't either. There are MUCH better hotels in Cuernavaca.
star Carlos Garcia
I really enjoy this place if I want to relax for a couple of days after being in crazy, crowded Mexico City. I had a wonderful poblano omelett this morning. Egg with Manchego cheese, onions and poblano sauce on the top, plus refried beans. The best desayuno I have ever had. I really recommend this place.
starstarstarstarstar laura altamira
Place was beautiful and staff were friendly and attentive but my friends and I had a few mishaps with the hotel amenities. My friends and I were here for a wedding as a large group. Some of the rooms had multiple things wrong with them. From electrical outlets not working all the way to AC issues and jacuzzi not working. The staff would also remind you that tip wasn't included which made us all wonder if they were being properly compensated for their work.
starstar Jorge Gallegos
Very nice hotel! I wish I would of stayed here last time I was in Cuernavaca. Large rooms with cozy beds, very very clean. I was only here from midnight to 7am, I wish I could of been here longer.
starstarstarstarstar Dean Banfill
Un hotel renovado en todos los sentidos. La atención muy buena y espacios amplio. Cuartos limpios y agradable. El lobby con acceso al restaurante abierto con mesas en el jardín. Área de juegos para los niños. Por si fuera poco cuenta con diversos salones para conferencia y presentaciones a buen precio. Tarifa por habitación promedio.
starstarstarstar Jose Manuel Flores
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