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star star star star 10901 Front Beach Road, Panama City Beach, Florida 32407, United States
AVOID USING THIS COMPANY AT ALL COSTS. The experience we had was one to never forget.. as in we are avoiding using any condos/rentals managed by this company ever again. Check in times can take up as long as 8pm and check out time is “strictly enforced” at 10am. They need all the extra time to “clean”these units even though once you walk into the condo you’re greeted with sand all over the floors and a dirty bathroom, but thank goodness we have a neatly made bed?¿We stayed at the Majestic Beach Resort but we had to travel to the Edgewater Lobby to check in and take care of any other needs. We were told to use the Digital Key on the their app once checked in. But due to the buggy nature of the app (e.g. app refusing to load or work at times) using the key gave errors. So calling the help service provided no actual help, instead the ladies kept repeating the same questions over and over again while being heard laughing in the background. So, we eventually went back to Edgewater to retrieve physical keys..Then headed back to Majestic to finally get into our room.. Only to find out that the armbands and parking passes were not in the room despite being told they would be. So, we had to hop back into the car to head back to Edgewater to retrieve armbands and a parking pass for Majestic.All these problems could be avoided if they hired more property managers and changed how they ran these properties. There was one property manager managing multiple resorts in the Edgewater Lobby that evening and she was ran all over the place trying to take care of their guest’s complaints. They also need to get rid of making their guests use their buggy app. Replacing physical keys with a digital key works when you have a reliable app to use, unfortunately Resort Collection does not have a reliable app. They also need to hire quality workers to ensure these units are cleaned and the armbands/parking passes are indeed in the units. With the amount of money received from helping rent out/managing these units, I’m sure they have the funds to ensure that the simple process of cleaning the unit /and leaving behind the Resorts Parking passes/armbands for the room are completed.But instead they will continue to have the lobby of Edgewater piled up with guests who also have complaints with their rooms until they finally make a change on how their operations are conducted.Do yourself a favor and read these other reviews of guests who had bad experiences. I promise you we are not all wrong.P.S. if you’re expecting any updates or emails stating instructions on when and how to check in (like we were told would happen).. you will not. You will have to call first and ask about the process.Again, AVOID using Resort Collection.
AVOID USING THIS COMPANY AT ALL COSTS. The experience we had was one to never forget.. as in we are avoiding using any condos/rentals managed by this company ever again. Check in times can take up as long as 8pm and check out time is “strictly enforced” at 10am. They need all the extra time to “clean”these units even though once you walk into the condo you’re greeted with sand all over the floors and a dirty bathroom, but thank goodness we have a neatly made bed?¿We stayed at the Majestic Beach Resort but we had to travel to the Edgewater Lobby to check in and take care of any other needs. We were told to use the Digital Key on the their app once checked in. But due to the buggy nature of the app (e.g. app refusing to load or work at times) using the key gave errors. So calling the help service provided no actual help, instead the ladies kept repeating the same questions over and over again while being heard laughing in the background. So, we eventually went back to Edgewater to retrieve physical keys..Then headed back to Majestic to finally get into our room.. Only to find out that the armbands and parking passes were not in the room despite being told they would be. So, we had to hop back into the car to head back to Edgewater to retrieve armbands and a parking pass for Majestic.All these problems could be avoided if they hired more property managers and changed how they ran these properties. There was one property manager managing multiple resorts in the Edgewater Lobby that evening and she was ran all over the place trying to take care of their guest’s complaints. They also need to get rid of making their guests use their buggy app. Replacing physical keys with a digital key works when you have a reliable app to use, unfortunately Resort Collection does not have a reliable app. They also need to hire quality workers to ensure these units are cleaned and the armbands/parking passes are indeed in the units. With the amount of money received from helping rent out/managing these units, I’m sure they have the funds to ensure that the simple process of cleaning the unit /and leaving behind the Resorts Parking passes/armbands for the room are completed.But instead they will continue to have the lobby of Edgewater piled up with guests who also have complaints with their rooms until they finally make a change on how their operations are conducted.Do yourself a favor and read these other reviews of guests who had bad experiences. I promise you we are not all wrong.P.S. if you’re expecting any updates or emails stating instructions on when and how to check in (like we were told would happen).. you will not. You will have to call first and ask about the process.Again, AVOID using Resort Collection.
AVOID USING THIS COMPANY AT ALL COSTS. The experience we had was one to never forget.. as in we are avoiding using any condos/rentals managed by this company ever again. Check in times can take up as long as 8pm and check out time is “strictly enforced” at 10am. They need all the extra time to “clean”these units even though once you walk into the condo you’re greeted with sand all over the floors and a dirty bathroom, but thank goodness we have a neatly made bed?¿ We stayed at the Majestic Beach Resort but we had to travel to the Edgewater Lobby to check in and take care of any other needs. We were told to use the Digital Key on the their app once checked in. But due to the buggy nature of the app (e.g. app refusing to load or work at times) using the key gave errors. So calling the help service provided no actual help, instead the ladies kept repeating the same questions over and over again while being heard laughing in the background. So, we eventually went back to Edgewater to retrieve physical keys..Then headed back to Majestic to finally get into our room.. Only to find out that the armbands and parking passes were not in the room despite being told they would be. So, we had to hop back into the car to head back to Edgewater to retrieve armbands and a parking pass for Majestic. All these problems could be avoided if they hired more property managers and changed how they ran these properties. There was one property manager managing multiple resorts in the Edgewater Lobby that evening and she was ran all over the place trying to take care of their guest’s complaints. They also need to get rid of making their guests use their buggy app. Replacing physical keys with a digital key works when you have a reliable app to use, unfortunately Resort Collection does not have a reliable app. They also need to hire quality workers to ensure these units are cleaned and the armbands/parking passes are indeed in the units. With the amount of money received from helping rent out/managing these units, I’m sure they have the funds to ensure that the simple process of cleaning the unit /and leaving behind the Resorts Parking passes/armbands for the room are completed. But instead they will continue to have the lobby of Edgewater piled up with guests who also have complaints with their rooms until they finally make a change on how their operations are conducted. Do yourself a favor and read these other reviews of guests who had bad experiences. I promise you we are not all wrong. P.S. if you’re expecting any updates or emails stating instructions on when and how to check in (like we were told would happen).. you will not. You will have to call first and ask about the process. Again, AVOID using Resort Collection.
Yo no recomendaría este lugar. Nuestra habitación no estaba lista cuando se prometió, en realidad fue dos horas más tarde de lo que nos dijeron que estaba. El estacionamiento es terrible, tienes que estacionar al otro lado y al final de la calle de la unidad real. Nos dijeron que estaba bien descargar nuestros vehículos y comestibles en el complejo antes de ir a estacionar nuestros autos. Mientras lo hacía, el guardia de seguridad se puso grosero con mi hijo y le dijo que lo multaría con 500 dólares si atropellaba la acera. ¡No había baterías en los controles remotos y las contraseñas de WIFi estaban equivocadas! Cuando llamamos a la gente por teléfono, somos sarcásticos y groseros.
A varanda era ótima e a área da praia, o quarto estava ok, só precisa de alguma atualização.
Esta foi a pior experiência que já tive no PCB! Ficar no Top of the Gulf e acordar com água parada no chão e água escorrendo pelas paredes! Contatei a Resort Collection, que enviou contratos para limpar e foi dito que teríamos que esperar por outro quarto porque não havia mais nenhum disponível! Portanto, estamos atualmente esperando nos corredores sem ter para onde ir e quando você liga para os números, você fica em espera para sempre sem ninguém atender! Eu não recomendaria isso a ninguém ... Não estamos nem no meio da nossa estadia e atualmente não temos quarto! A sala não era segura com água estagnada e fios elétricos.
Eu não recomendaria este lugar. Nosso quarto não estava pronto quando prometido, na verdade foi duas horas mais tarde do que nos disseram que seria. O estacionamento é terrível, você tem que estacionar em frente à unidade real. Disseram-nos que não havia problema em descarregar nossos veículos e mantimentos no resort antes de estacionarmos. Enquanto fazia isso, o segurança foi rude com meu filho e disse que iria multá-lo em 500 $ se ele atropelasse o meio-fio. Não havia baterias nos controles remotos e as senhas do WIFi estavam erradas! Quando ligamos para as pessoas no telefone, somos rudes e rudes.
Esclareçamos a todos que embora as instruções digam que o check-in é entre as 16h00 e as 20h00. os hóspedes são instruídos a aguardar em seus telefones e aguardar uma ligação para saber quando o quarto estará disponível. Isso significa que eles têm até 20h para informar que seu quarto está finalmente pronto. Este é o nosso caso. Cheguei aqui às 12h00. O quarto que nos foi atribuído era de 1706, mas o quarto não está pronto para ser ocupado. Agora são 17:15, sentados na garagem esperando ao lado de nossos telefones. Foi uma longa viagem e se você é como nós, que só quer se acomodar assim que você chega, este não é o lugar para dar o seu negócio. Temos permissão para usar as comodidades adicionais, mas isso é um pequeno consolo para nossa frustração, tempo e paciência. Atualização: 17:40 - recebi o telefonema avisando que a sala está pronta. No entanto, outra façanha é ir a outra instalação e pegar as chaves! Eu rezo para que apenas melhore a partir daqui ...
Minha família e eu ficamos no Shores of Panama, unit 107. Eu não teria dado nenhuma estrela a isso, mas tive que dar a fim de postar este comentário.Assim que entramos na área da cozinha, havia baratas. Os armários não tinham talheres e não havia panelas / frigideiras suficientes para cozinhar nada. Os armários da cozinha pareciam que não eram limpos há meses. Havia água embaixo da pia da cozinha, que estava estagnada; portanto, quem sabe há quanto tempo estava lá. Temos fotos para compartilhar, se solicitado.As almofadas na mobília da sala eram tão nojentas que parecia que estavam cobertas pelo suor ou outra substância corporal de alguém. Havia o cabelo de alguém ainda no chuveiro, o chuveiro não tinha sido limpo entre os convidados.Estava QUENTE na sala, o aparelho de ar condicionado (A.C.) estava quebrado e não esfriava o ambiente. A unidade de CA funcionava constantemente com um zumbido (Frozen Up), que era uma rajada de nervos para as crianças que tentavam dormir nos beliches. Aparentemente, alguém realmente entrou na sala e ligou o termostato enquanto estávamos fora.Entramos em contato com a recepção para tratar da unidade de CA e do vazamento na pia. Alguém veio e trocou o filtro AC, que não teve sucesso em consertar a unidade. Além disso, outro funcionário da manutenção verificou se havia vazamentos na pia. A manutenção determinou que era do pulverizador quando usado e que a água estava vazando entre a pia e a bancada. Não houve tentativa de reparar os problemas.Fomos até a recepção para esclarecer nossas dúvidas e a mulher que estava trabalhando me deu o endereço de e-mail do gerente, pois eles não estavam de plantão. Mandei um e-mail para o gerente e nunca recebi uma resposta de volta. Cada vez que íamos para a frente para tratar de algo, não havia nenhum gerente de plantão no momento.Meus filhos perderam as pulseiras e a recepcionista não quis me dar pulseiras adicionais. Disse-me que havia uma cobrança de $ 10 para cada pulseira que eu me recusei a pagar e então ela me disse para falar com o gerente quando eles chegassem mais tarde naquele dia. A mulher da recepção foi extremamente rude.Não há como este quarto ou instalação se enquadrar nos padrões atuais de limpeza para COVID. Eu nunca escrevi um comentário para qualquer um dos lugares que eu já fiquei, mas este lugar falta de preocupação com seus convidados leva o bolo. Nós nunca fomos rudes com qualquer um dos funcionários e educadamente abordamos as nossas preocupações que foram ignoradas. Nós nunca iremos ficar aqui novamente.
El balcón era genial y la zona de la playa, la habitación estaba bien, solo necesita un poco de actualización en general, lo disfrutamos
¡Esta ha sido la peor experiencia que he tenido en PCB! Quedarme en Top of the Gulf y despertar con agua estancada en el suelo y agua corriendo por las paredes. Se comunicó con Resort Collection, quien envió contratos para limpiar y me dijeron que tendríamos que esperar por otra habitación porque no había más disponible. ¡Así que actualmente estamos esperando en los pasillos sin a dónde ir y cuando llamas a los números te ponen en espera para siempre sin que nadie responda! No se lo recomendaría a nadie ... ¡Ni siquiera estamos a la mitad de nuestra estadía y actualmente no tenemos espacio! La habitación no era segura con agua estancada y cables eléctricos.
Dejemos en claro para todos que aunque las instrucciones dicen que el check-in es entre las 4 y las 8:00 pm. Se indica a los huéspedes que esperen en sus teléfonos y esperen una llamada telefónica para saber cuándo estará disponible la habitación. Esto significa que tienen hasta las 8:00 pm para informarle que su habitación finalmente está lista. Este es el caso de nosotros. Llegué a las 12:00 pm. La habitación que nos asignaron era 1706 pero la habitación no está lista para ocuparla. Ahora son las 5:15 pm, sentados en el estacionamiento esperando junto a nuestros teléfonos. Ha sido un viaje largo y si usted es como nosotros que solo quiere instalarse tan pronto como llegó, este no es el lugar para dar su negocio. Se nos da permiso para usar las comodidades, pero esto es un pequeño consuelo para nuestra frustración, tiempo y paciencia. Actualización: 5:40 pm - Recibí la llamada telefónica de que la habitación está lista. Sin embargo, otra hazaña es ir a otra instalación y obtener las llaves. Rezo para que mejore a partir de aquí ...
Mi familia y yo nos alojamos en Shores of Panama, unidad 107. No le habría dado ninguna estrella, pero tenía que hacerlo para poder publicar esta reseña.Tan pronto como entramos en el área de la cocina, había cucarachas. Los gabinetes no tenían cubiertos y no había suficientes ollas / sartenes para cocinar nada. Los gabinetes de la cocina parecían no haber sido limpiados en meses. Había agua debajo del fregadero de la cocina, que estaba estancada; por tanto, quién sabe cuánto tiempo había estado allí. Tenemos fotos para compartir, si lo solicita.Los cojines de los muebles de la sala de estar eran tan repugnantes que parecía como si estuvieran cubiertos de sudor u otra sustancia corporal. Había alguien con el pelo todavía en la ducha, la ducha no se había limpiado entre invitados.Hacía CALOR en la habitación, la unidad del aire acondicionado (A.C.) estaba rota y no enfriaba el espacio. La unidad de aire acondicionado funcionaba constantemente con un zumbido (Frozen Up), que era un estorbo para los niños que intentaban dormir en las literas. Al parecer, alguien había entrado en la habitación y había subido el termostato mientras estábamos fuera.Nos pusimos en contacto con la recepción para abordar la unidad de aire acondicionado y el fregadero con fugas. Alguien vino y cambió el filtro de CA, lo cual no tuvo éxito en la reparación de la unidad. Además, otro trabajador de mantenimiento revisó el fregadero en busca de fugas. Mantenimiento determinó que era del rociador de facetas cuando se usó y que el agua se filtraba entre el fregadero y la encimera. No hubo ningún intento de reparar los problemas.Fuimos a la recepción para abordar nuestras inquietudes y la mujer que estaba trabajando me dio la dirección de correo electrónico del gerente, ya que no estaban de servicio. Le envié un correo electrónico al gerente y nunca recibí una respuesta. Cada vez que íbamos al frente para abordar algo, no había ningún gerente de turno en ese momento.Mis hijos perdieron sus muñequeras y la mujer del mostrador de conserjería no me dio muñequeras adicionales. Me dijo que había un cargo de $ 10 por cada muñequera que me negué a pagar y luego me dijo que hablara con el gerente cuando llegaran más tarde ese día. La mujer del mostrador de la conserjería fue extremadamente grosera.No hay forma de que esta habitación o esta instalación caiga dentro de los estándares actuales de limpieza para COVID. Nunca he escrito una reseña para ninguno de los lugares en los que me he alojado, pero este lugar sin preocupación por sus huéspedes se lleva la palma. Nunca fuimos groseros con ninguno de los miembros del personal y atendimos cortésmente nuestras preocupaciones que fueron ignoradas. Nunca nos volveremos a alojar aquí.
The balcony was great and the beach area the room was ok just needs some updated all in all we enjoyed ourselves
My Family and I stayed at the Shores of Panama, unit 107. I would not have given this any star, but had to in order to post this review.As soon as we went into the kitchen area, there were roaches. The cabinets did not have any silverware and there were not enough pots /pans to cook anything. The kitchen cabinets looked like they had not been cleaned in months. There was water underneath the kitchen sink, which was stagnant; therefore who knows how long it had been there. We have photos to share, if requested.The throw pillows on the living room furniture were so disgusting, it looked as if they were covered in someone's sweat or other bodily substance. There was someone's hair still in the shower, the shower had not been cleaned in between guests.It was HOT in the room, the air conditioner (A.C.)unit was broken and would not cool the space. The AC Unit ran constantly with a humming noise (Frozen Up), which was nerve racketing for the kids trying to sleep in the bunk beds.Apparently,someone had actually came into the room and turned the thermostat up while we were out.We contacted the Front desk to address the AC unit and the leaking sink. Someone came and changed out the AC Filter which was no success in repairing the unit. Also, another maintenance worker checked the sink for leaks. Maintenance determined it was from the facet sprayer when usedand the water was leaking between the sink and counter top. There was no attempt in repairing the issues.We went to the front desk to address our concerns and the woman who was working gave me the email address of the manager as they were not on duty. I emailed the manager and never received a response back. Every time we would go to the front to address something, there was no manager on duty at the time.My kids lost their wrist bands and the woman at the concierge desk would not give me additional wrist bands. Told me that there was a charge of $10 for each wrist band which I refused to pay and then she told me to talk to the manager when they came in later on that day. The woman at the concierge's desk was extremely rude.There is NO way that this room or this facility would fall under today's standards for cleanliness for COVID. I have never written a review for any of the places that I have stayed at, but this place lack of concern for their guests takes the cake. We were never rude to any of the staff and politely addressed our concerns that were ignored. We will never stay at here again.
This has been the worst experience I’ve ever had at PCB! Staying at Top of the Gulf and woke up to standing water in the floor and water running down the walls! Contacted Resort Collection who sent contracts out to clean and was told we would have to wait for another room because there wasn’t any more Available! So we are currently waiting in the hallways with no where to go and when you call the numbers you get placed on hold forever with no one answering! I would not recommend this to anyone… We aren’t even half way thru our stay and currently have no room! The room was unsafe with standing water and electrical wires.
I would not recommend this place. Our room wasn’t ready when promised, it was actually two hours later than we were told it be. Parking is terrible, you have to park across and down the street from the actual unit. We were told it was fine to unload our vehicles and groceries at the resort before we went to park our cars. While doing so- the security guard got rude with my son and told him he would fine him 500$ if he ran over the curb. There were no batteries in the remotes and the WIFi passwords were wrong! When we called the people on the phone we’re snippy and rude.
Let us make it clear to everyone that although the instructions said check-in is between 4-8:00 pm. guests are instructed to wait on their phones and wait for a phone call as to when the room will become available. This means they have till 8:00pm to inform you that your room is finally ready. This is the case with us. Got here 12:00pm. The room assigned to us was 1706 but the room is not ready for occupancy. It is now 5:15 pm, sitting in the parking garage waiting by our phones. It's been a long drive and if you are like us who just want to settle in soon as you arrived, this is not the place to give your business. We are given permission to use the ammenities but this is a small consolation for our frustration, time and patience. Update: 5:40 pm - received the phone call that the room is ready. Yet, another feat is to go to another facility and get the keys! I pray it will just get better from here...
Muy decepcionados vinimos para DESCANSO y RELAJACIÓN. Quizás disfrute de la luna llena en la Costa del Golfo. Sin embargo, ¡solo para despertarnos a las 7 am todos los días! Si quisiera despertarme como si fuera a trabajar todos los días, me habría quedado en el campamento al otro lado de la calle. ¿POR QUÉ no le están diciendo a la gente que hay obras en construcción o incluso que las están colocando en el último piso en Top of the Gulf?
Muito desapontados, viemos para o DESCANSO e RELAXAMENTO. Talvez aproveite a lua cheia na Costa do Golfo. No entanto, só acordar às 7 da manhã todos os dias !!!. Se eu quisesse acordar como se fosse trabalhar todos os dias, teria ficado no acampamento do outro lado da rua. POR QUE vocês não estão dizendo às pessoas que há uma construção ou mesmo colocando-as no último andar em Top of the Gulf?
Very disappointed we came for REST and RELAXATION. Maybe enjoy the full moon on the Gulf Coast. However only to be woke up at 7am every day!!!. If I wanted to wake up like im going to work every day I would have stayed at the campground across the street. WHY are yall not telling people that there is construction or even putting them on the top floor at Top of the Gulf?
¡Colección Love Resort! Desde puestas de sol en Edgewater Beach y Golf Resort hasta el almuerzo en Ocean's, su servicio y calidad en el resort es increíble.
Love Resort Collection! From sunsets at Edgewater Beach and Golf Resort to lunch at Ocean's, their service and quality at the resort's is amazing.
Love Resort Collection! Desde o pôr do sol no Edgewater Beach and Golf Resort até o almoço no Ocean's, seu serviço e qualidade no resort são incríveis.
10901 Front Beach Road, Panama City Beach, Florida 32407, United States
