Costamar

Tengo que resaltar la buena actitud de una niña latina del front desk y un hombre quien creo era argentino, igualmente la gran amabilidad de la señora del aseo! Por otro lado la GROSERIA y aALTANERIA de ma manager…. Luisalba o algo asi se llamaba… hubo un percance con una fuga de agua de la ducha, cosa que genero una inundación y un posterior cambio de habitación…. Mas alla de eso que se sale de las manos de todos… fue la grosería con la que llego, entro ain pedir permiso a la habitación de aun recogíamos nuestras pertenencias…. Pidiendo explicaciones bastante altaneras…. Soy hh diamante y creo q no voy a los hoyeles a inundarlos y que mas alla de si fue mi culpa, una actitud amable y de ayuda hubiera sido lo necesario …. En general buen hotel, lindas habitaciones pero no volveria solo por su pesimo staff…. Eso si haciendo la claridad inicial que hay gente MUY AMABLE!

Brice -

Staff was helpful when I asked for items or when I needed some papers printed. Really nice and clean rooms. Rooms felt roomy and comfotable. Breakfast was good and the gentleman working it was very friendly and helpful. Comfortable outside seating area also.

Joelle Bibik

Looked clean, smelled clean, was clean. The staff was phenomenal. Absolutely a wonderful stay. It was such a pleasure to actually have a wonderful stay with wonderful people! I wish I could give them a thousand stars!!

Wildeyed Southernboy

Alfredo is my hero!! He extended me incredible kindnesses during my stay and made me as comfortable as possible. My flight had been canceled and I didn't arrive at the hotel until 1:30 am. I was exhausted and overwhelmed and Alfredo quickly checked me, answered my questions, and offered me any extra assistance needed. Thank you so very much!!

Brooke Altamirano

I booked here last minute and they were so accommodating. Lovely service and very clean rooms and areas. It says it’s 3 stars but I stayed and two other hotels that were supposed to be 3 stars too and there’s no comparison, Home2 is superior and will give you peace of mind.

Liliana Herrera

O quarto e o prédio são claros e limpos. Eu gosto que há uma despensa na recepção para qualquer lanche tarde da noite. Eu gostaria que eles tivessem transferências para o aeroporto 24 horas por dia, já que meu voo era muito tarde da noite. Alfredo, que trabalha na recepção, foi muito útil e profissional. Obrigado por uma ótima estadia. Eu ficaria aqui novamente.

Karl K

Ótimos quartos. Localização fabulosa. Os funcionários não fazem check-up para ver se você está bem ou se precisa de alguma coisa. Como membro do Hilton Honors e viajante frequente, eu costumava me comunicar pelo aplicativo Hilton, mas este hotel não tem nada. Há uma cozinha, mas não há garfos ou pratos. Há uma abundância de facas no entanto. Um pouco mais de amor e atenção da equipe seria bom.

Pauline De Leon

Great rooms.Fabulous location.Staff do not check up to see if you are ok or if you need anything.As a Hilton Honors member and frequent traveller, I accustomed to communication via the Hilton app but this hotel has nothing.There is a kitchen but no forks or plates even.There are plenty of knives however.A little more love and attention from the staff would be nice.

Pauline De Leon

The room and building is bright and clean. I like that there is a pantry by the front desk for any late night snacks. I wish they had airport transfers 24 hours a day since my flight was very late at night. Alfredo who works at the front desk was very helpful and professional. Thanks for a great stay. I would stay here again.

Karl K

El personal es muy amable, las instalaciones son agradables, habitaciones cómodas dotadas de lo necesario para tu estadía, el desayuno es bueno y la persona que te atiende es muy cordial, te muestra las opciones, dispuesta a ayudarte, es muy querida, el sector es tranquilo y seguro.

Johanna Pirachican

Teve um desastre de um dia, mas no geral o quarto era perfeito, a equipe foi maravilhosa! José, Maria e Oscar todas pessoas adoráveis! O fato de eles oferecerem transporte para o aeroporto foi ótimo obrigado, Oscar! :) Café-da-manhã de cortesia veio com waffles caseiros. A única razão pela qual dei 4 de 5 foi, infelizmente, porque um reembolso não estava disponível para os outros 2 quartos que não estavam ocupados naquela noite devido a um voo cancelado "mau tempo", como disse o sudoeste. Mas obrigado ao pessoal da Home2! Vocês são todos queridos.

Karen Rachel Trillo

Es muy acogedor. Me gustó,mi familia se sintió muy cómoda y lo mejor es que esta cerca del Aeropuerto y el Dolphin Mall.

Nilton Peceros

Had a disaster of a day but overall the room was perfect, staff was wonderful! Jose, Maria and Oscar all lovely people! The fact that they offer shuttles to the airport was great thank you, Oscar! :) Complimentary breakfast came with homemade waffles. Only reason I gave 4 out of 5 was unfortunately because a refund was not available for the other 2 rooms that were not occupied that night due to a cancelled flight “bad weather” as southwest said. But thank you to the Home2 staff! You’re all sweethearts.

Karen Rachel Trillo

Absolutamente pior Hilton Hotel I já se hospedaram no !!! Começou errado quando eu pedi para fazer um aeroporto manhã traslado reserva cedo e fui informado da RAN shuttle a partir de apenas 0900-1700 hrs. Eu disse quando eu fiz a reserva eu perguntei sobre um transporte mais cedo e foi dito que não seria um problema de todos. Ironicamente, outro casal estava tendo um problema de transporte, bem como, tivemos de gastar e adicional de US $ 43,00 para um Uber. A propriedade foi terrível bem. Quando chegamos lá, levou nossas malas para o nosso quarto e minha esposa notou o assento do vaso sanitário foi extremamente frouxa, ela informados a recepção e eles disseram que seria fixado antes voltamos, não foi ..... Apertei-o o melhor que pude, sem ferramentas. Seguinte é uma lista de outras questões; A banheira é ABSOLUTAMENTE PERIGOSO !!! Pode ter havido antiderrapante nele em um ponto no tempo, mas foi mais liso do que ranho e nós há galinhas de primavera. A prateleira acima da área pia da cozinha estava rachado e quebrado, os pratos estavam todas molhadas na máquina de lavar, houve uma máscara de sono que foi encontrada entre a lâmpada e a parede (faz você se perguntar o quão bem o quarto foi higienizado. Finalmente houve alguns tipo de pequenos erro no quarto, novamente limpeza entra em questão .... a imagem estou postagem está pendurado em seu lobby, eu vou estar chamando Hilton próxima semana para ver se eles estão por trás dele. Eu escolhi este hotel especificamente por causa da o serviço de transporte gratuito e fez uma nota para perguntar sobre um transporte mais cedo também. Nunca estadia há novamente !!

Ernest Wirick

Não tenho certeza sobre o que são essas recentes avaliações de estrelas baixas. Este lugar foi ótimo! Limpar. Funcionários super simpáticos. José nos ajudou durante um check-in tardio. A recepção nos ajudou com um serviço de transporte para o porto de manhã. O homem amigável trabalhando no café da manhã foi útil. Sou Hilton Diamond e este serviço foi bom como qualquer coisa que recebi em qualquer Conrad ou Curio.A única reclamação menor foi a falta de panos e travesseiros para um quarto para dormir 4 pessoas. Mas tudo o que tínhamos a fazer era pedir mais.

Dan Fowler

Nós hospedado aqui em cada extremidade de um cruzeiro para 4 noites total. Custou aproximadamente US$ 200/noite. É uma propriedade mais recente e parecia agradável, MAS EM BREVE ENCONTRAMOS AS FALHAS. Não há absolutamente onde conseguir comida aqui perto, exceto entrega., principalmente pizza. Eles não tinham nenhuma informação para nos oferecer quanto às opções de comida, e apenas ofereceram sugestões de pizza hut ou pizza do papa John. Eles têm uma pequena loja lá. temos uma garrafa de 3/4 oz de loção, uma barra de sorvete e um pop. Quase $12! O serviço de transporte para o hotel funciona apenas das 9 às 5, e apenas para o aeroporto. Então como nosso avião pousou às 18h30 tivemos que pegar um táxi, custou $45. Há um serviço de transporte para o porto, mas só funciona duas vezes. 11h e 12h. Nosso horário de check-in no porto era às 10h30 e precisávamos estar lá cedo para o teste do Covid, então tivemos que contratar um táxi, custou US $ 40. O café da manhã é das 5h30 às 9h, mas eles fecham cedo. O marido pegou um sanduíche de café da manhã e estava frio no meio, ele teve que trazer de volta para o quarto para aquecer. Nenhum dinamarquês, cereal ou waffles às 8h30 já havia sido guardado. Tínhamos apenas meio rolo de papel higiênico no quarto e nos disseram que só poderia ficar 1. O que é bom, mas quem já ouviu falar de um hotel que não tinha rolos extras no banheiro? Apenas cerca de metade das tomadas elétricas do quarto funcionavam. Voltei do cruzeiro, deveria ter encontrado um hotel diferente, mas estávamos ocupados e esquecemos. Então, novamente, paguei mais US$ 40 por táxi para o hotel. Cheguei cedo, por volta das 10h, que é quando você tem que sair do navio. Sabíamos que teríamos que esperar no quarto, pois era cedo. Mas não conseguimos um quarto até as 3:00! Tive que sentar naquele lobby por 5 horas! Continuou perguntando se um já estava pronto e eles continuaram dizendo que não. Quero dizer, realmente, leva uma equipe de governantas 5 horas para limpar um quarto? Mais tarde, fui buscar travesseiros extras, pois você recebe 3 travesseiros em uma cama king size. Fomos informados de que a propriedade só dá 1 travesseiro por pessoa. O que?! Finalmente consegui mais 1 travesseiro plano. Fui ao banheiro para pegar um lenço de papel e eles foram organizados muito bem na caixa. Todos os 2 tecidos. Eles os dobraram e afofaram para parecer mais! Então, vá para a recepção para lenços. Não estou brincando, o homem enfiou a mão embaixo da mesa e tirou uma caixa usada com cerca de 1/3 de uma caixa de lenços. Mesmo?! Não conseguiu nem mesmo nos dar uma nova caixa? Tinha que estar no aeroporto às 5 da manhã para o nosso voo. Custa mais US$ 40 para táxi. Fazemos cerca de 2 cruzeiros por ano fora de Miami normalmente e NÃO ficaremos aqui novamente, e nos faz pensar em ficar em qualquer propriedade do Hilton. Muito desapontado!

Lorrie Fields

Absolutely worst Hilton property I have ever stayed in!!! Started off wrong when I asked to make an early morning airport shuttle reservation and I was informed the shuttle ran from 0900-1700 hrs only. I said when I made the reservation I asked about an early shuttle and was told it wouldn't be a problem at all. Ironically,another couple was having a shuttle issue as well, we had to spend and additional $43.00 for an Uber. The property was terrible as well. When we first got there we took our bags up to our room and my wife noticed the toilet seat was extremely loose, she informed the front desk and they said it would be fixed before we got back, it wasn't..... I tightened it up as best I could with no tools. Next is a list of other issues; The bathtub is ABSOLUTELY DANGEROUS!!! There might have been non-slip in it at one point in time but it was slicker than snot and we are no spring chickens. The shelf above the kitchen sink area was cracked and broken, the dishes were all wet in the dishwasher, there was asleep mask that was found between the lamp and thewall(makes you wonder how well the room was sanitized. Lastly there were some type of small bugs in the room, again cleanliness comes into question.... The picture I am posting Is hanging in their lobby, I will be calling Hilton next week to see if they stand behind it. I chose this hotel specifically because of the free airport shuttle and made a note to ask about an early shuttle as well. Will never stay there again!!

Ernest Wirick

I’m not sure what these recent low star reviews are all about. This place was great! Clean. Super friendly staff. Jose helped us out during a late check in.The front desk helped us out with a shuttle to the port in the morning. The friendly man working the breakfast was helpful.I’m Hilton Diamond and this service was a good as anything I’ve received at any Conrad or Curio.The only minor complaint was a lack of wash cloths and pillows for a room sleeping 4 people. But all we had to do was ask for more.

Dan Fowler

Excelente hotel, muy cómodo y atención excelente!, Estuve en 3 hoteles similares seguidos y fue el mejor! Terraza con barbecue, estacionamiento amplio gratuito, fácil entrada desde autopistas, cero ruido aviones en habitaciones, todo muy limpio y aseado, desayuno muy rico ycompleto, waffles a tu gusto, siempre!.

Theo Ahues

We stayed here on either end of a cruise for 4 nights total. It cost approx $200/night. Its a newer property and appeared nice, BUT WE SOON FOUND THE FLAWS. There is absolutely no where to get food near here except delivery., mostly pizza. They didn't have any info to offer us as far as food choices, and only offered suggestions of pizza hut or papa John's pizza. They do have a little shop there. we got a 3/4 oz bottle of lotion, an ice cream bar and a pop. Almost $12! The shuttle for the hotel only runs from 9-5, and only to the airport. So since our plane landed at 6:30 pm had to take a taxi,cost $45. There is a shuttle to the port, but it only runs twice. 11 am and 12pm. Our check in time at port was 10:30 and we needed to be there early for Covid testing, so had to hire taxi, cost $40. Breakfast is from 5:30-9, but they shut down early. Husband got breakfast sandwich, and it was cold in the middle,he had to bring back to room tp heat up. No Danish, cereal or waffles at 8:30, had already been put away. We only had a half roll of toilet paper in the room and was told could only get 1. Which is fine, but whoever heard of a hotel that didn't have extra rolls in the bathroom? Only about half the electric outlets in the room worked. Got back from cruise,should have found different hotel, but we were busy and forgot. So again, paid another $40 for taxi to hotel. Got in early, around 10 am, which is when you have to get off the ship.We knew we would have to wait on room since it was early. But we didn't get a room until 3:00! Had to sit in that lobby for 5 hours! Kept asking if one was ready yet and they kept saying no. I mean really, does it take a crew of housekeepers 5 hours to clean a room? Later, went to get extra pillows as you get 3 pillows on a king size bed. We were told that property only gives 1 pillow per person. What?! Finally was able to get 1 more flat pillow. Went to bathroom to get a tissue and they were arranged very nicely on the box. All 2 tissues.They had them folded and fluffed to look like more! So off to front desk for tissues. I kid you not, the Man reached under the desk and pulled out a used box with about 1/3 of a box of tissues.Really?! Couldn't even get us a new box? Had to be at airport at 5am for our flight. Cost another $40 for taxi. We go on about 2 cruises a year out of Miami usually and will NOT being staying here again, and makes us think about staying at any Hilton property. Very disappointed!

Lorrie Fields

Arrumação abaixo do padrão. A pia do banheiro não estava limpa, o que é inaceitável, considerando a prevalência do Covid. Também não havia papel higiênico no quarto. Eu tive que ligar para a recepção do meu celular porque o telefone do quarto não funcionava. O serviço de transporte do aeroporto pára de funcionar às 17h, ao contrário de outros hotéis da região que funcionam até a meia-noite. O hotel não menciona isso em seu site. Eu descobri da maneira mais difícil quando meu voo chegou depois das 17h. Custou-me $ 29 para o hotel. Se você tem um voo de manhã ou à noite, é melhor ficar em outro hotel que tenha melhores horários de transporte.

Kevin Bradford

Minha esposa e eu chegamos cedo a Miami e não tivemos escolha a não ser ir direto para este hotel. Depois que chegamos, nos aproximamos da recepção e perguntamos se eles poderiam ter um check-in antecipado disponível. Não ficamos surpresos ao saber que não havia nada disponível, o que era bom. Nós paciente esperamos no lobby das 10h às 13h30. Por volta das 13h30, alguns outros convidados chegaram e também foram instruídos a esperar até que os quartos ficassem disponíveis. Após cerca de 20 minutos, o supervisor se aproximou dos hóspedes que haviam acabado de chegar e disse que seu quarto estava pronto. Estávamos confusos, mas ainda dispostos a ser pacientes. Depois que os hóspedes que tinham acabado de chegar foram reservados, abordamos a recepção para perguntar se o nosso quarto estava pronto porque já eram 3 horas e meia. O supervisor disse “Oh, desculpe, não percebi que todos vocês estavam esperando”? Quero dizer, eu entendo que eles não foram a pessoa que nos cumprimentou, mas havia apenas duas pessoas trabalhando naquele dia. O supervisor e a senhora que trabalha na recepção. Você não pensa em perguntar aos hóspedes se eles precisam de alguma coisa se estivermos sentados no seu saguão por 3 horas? De volta ao ponto. Ele puxou nossa reserva e acabou sendo um problema com nosso Hilton Honors porque minha sogra fez a reserva e ela não estava presente. Também temos nosso próprio Hilton Honors f&f, então não era como se estivéssemos tentando tirar vantagem de ninguém. Depois de mais 45 minutos no telefone com reservas centrais tentando reservar um quarto com nossa conta Hilton honors e o aplicativo Hilton não funcionando corretamente naquele dia, finalmente desistimos e ficamos em outro lugar. Geral mau serviço ao cliente. Muito desapontado.

Robert Byars

Muy buen hotel, amplias habitaciones, desayuno y transporte al aeropuerto, excelente ubicacion. Deben mejorar el aseo de las habitaciones y baños.

Hertman Muñoz

Substandard housekeeping. The sink in the bathroom was not clean which is unacceptable considering how prevalent Covid is. Also there was no toilet paper in the room. I had to call the front desk from my cell phone because the phone in room didn’t work.Their airport shuttle stops running at 5:00pm unlike other hotels in the area that run until midnight. The hotel does not mention this on their website. I found out the hard way when my flight arrived after 5:00pm. It cost me $29 to the hotel. If you have a morning or evening flight it’s best to stay at another hotel that has better shuttle hours.

Kevin Bradford

Excelente, hotel totalmente nuevo, todo perfecto menos el traslado al aeropuerto que es hasta las cinco de la tarde y al día siguiente a partir de las 9 de la mañana

Abelardo Caraballo

El hotel es prolijo. Pedí más almohadas ya que somos 5 y solo me dieron 1, me dicen que no tiene más. Es la primera vez que estoy en un hotel donde el que un desayuno termina 9hs.

Gustavo Fonso Carrillo

My wife and I arrived into Miami early and had no choice but to head straight to this hotel. After we arrived we approached the desk and asked if they might have an early check in available. We were not surprised to hear that there was nothing available which was fine. We patient waited in the lobby from 10am until 1:30pm. At about 1:30pm a couple others guests arrived and they were also told to wait until rooms become available. After about 20 more minutes the supervisor approached the guests that had just arrived and said their room was ready. We were confused but still willing to be patient. After those guests who had just arrived were booked we approached the desk to ask if our room was ready because it had been 3 and a half hours. The supervisor stated “Oh I’m sorry I did not realize you all were waiting”? I mean I understand that they were not the person who greeted us but there were only two people working that day. The supervisor and the lady working the front desk. You don’t think to ask guests if they need anything if we have been sitting in your lobby for 3 hours? Back to point. He pulled up our reservation and there ended up being an issue with our Hilton Honors because my mother in law made the reservation and she was not present. We have our own Hilton Honors f&f also so it wasn’t like we were trying to take advantage of anyone. After 45 more minutes of being on the phone with central reservations trying to book a room with our Hilton honors account and the Hilton app not working correctly that day we finally gave up and stayed somewhere else. Overall poor customer service. Very disappointed.

Robert Byars

Excelente hotel en comodidad, precio y localización! Aquí dejabo resaltó todo lo que te puede interesar. -habitación muy limpia, buen espacio y equipadas. (Nevera/microondas/ lavavajillas/ cafetera y utensilios de cocina) - El baño muy limpio y me agrada que sea ducha sin tina. -Las toallas muy buenas, las almohadas decentes. - Desayunó continental muy bueno Las amenidades como el gimnasio es bueno regular nada fuera de común, tiene lavadoras y secadoras si necesita lavar. Me gusta que esta bien localizado, el outlet esta a solo 5m en auto. El hotel está siempre limpio incluso en el estacionamiento, me gusta la fachada, y lo mejor no es muy costoso! Me volvería a quedar aquí, lo recomiendo 100%

Samuel Liendo

Love it the service it was great,Wendy was a a good helper.

Any Sierva

This hotel is an incredible good deal. It's almost brand new and the rooms are very spacious. Some of the largest rooms I have seen! Everything was clean and neat. The best part was the price. For that level of quality and rooms this is the best deal I have found traveling for 4 across the US. There are a few restaurants near by and it's also in a easy to get to location in terms of traffic connection. If you are traveling with kids, this is the place you want to be.

David Hofmann LOK

Este hotel es una oferta increíble. Es casi nuevo y las habitaciones son muy amplias. ¡Algunas de las habitaciones más grandes que he visto! Todo estaba limpio y ordenado. La mejor parte fue el precio. Para ese nivel de calidad y habitaciones, esta es la mejor oferta que he encontrado viajando para 4 personas por los Estados Unidos. Hay algunos restaurantes cerca y también es fácil llegar a la ubicación en términos de conexión de tráfico. Si viaja con niños, este es el lugar donde quiere estar.

David Hofmann LOK

This hotel is an incredible good deal. It's almost brand new and the rooms are very spacious. Some of the largest rooms I have seen! Everything was clean and neat. The best part was the price. For that level of quality and rooms this is the best deal I have found traveling for 4 across the US. There are a few restaurants near by and it's also in a easy to get to location in terms of traffic connection. If you are traveling with kids, this is the place you want to be.

David Hofmann LOK

Muito confortável para ir com a família 👪 Gostei da churrasqueira e da piscina

Jonathan Ponce Beltran

Muy comodo para ir en familia 👪 me gustó el bbq y la piscina

Jonathan Ponce Beltran

PLEASE READ. THIS MIGHT SAVE YOU FROM FUTURE HEADACHE.Let me start by saying the staffs were nice during my stay and the hotel environment was neat. I stayed there for a total of 8 days and 7 nights. They gave free breakfast which was basically a bagel looking thing, jelly and water for the ENTIRE 8 days i was there. So basically there were NO varieties in food options. I guess we can blame that on COVID because that's the new excuse for every business that wants to save money.Throughout my entire trip my room was NOT cleaned. You have to request for room service (which was fine by me) but EVERY TIME i called there was one reason or the other why the room service person couldn't come ( By the way i was out of the room on most days). I always had to go downstairs and get my towels exchanged... I feel like the luxury of a hotel is to always be able to get back to a clean room but i guess they don't think that way. They are trying to cut costs by all means and blame it on covid.Normally when i checkout from hotels, the rooms are checked BEFORE i leave and after that i have no more interaction with the hotel.This time was different.... I checked out, they told me everything was fine THEN charged me after i left claiming there was a STAIN on my bed sheet. There was NO stain on that bedsheet.... How are you going to tell me there is a stain on a bedsheet you guys NEVER cleaned for the ENTIRE 7 NIGHT that i was there?????? So I called immediately i got charged and the woman I spoke to at the front desk said that she had emailed a picture of it. GUESS WHAT? I never received any pictures. I called back then she started ignoring my phone calls then I called with a different number and she picked up IMMEDIATELY andshe started lying saying her email wouldn't send it uhmmm. I asked to speak to the manager and all of a sudden the manager was "Not Here" . They said she would call back but never did. I have called back on different days during 9-3 but they are still lying that the manager is "Not there".Honestly it's not about the amount that i got charged. How do you LIE to tell me there was a stain on my bed and i am 100% sure there was no stain or any cause for stain. They had already released my damage deposit when I checked out so they went back to make a FRAUDULENT transaction so they could make money off me. SHAME ON Home2 Suites by Hilton Miami Doral West Airport.I dont even care about the breakfast because it was free and the room situation is a feedback. What i'm ANGRY about is them ignoring my calls, lying that I stained the bed i did NOT stain and them charging me for something i did not do

Lawlahh

POR FAVOR LEE. ESTO PODRÍA SALVARLE DE FUTUROS DOLORES DE CABEZA.Permítanme comenzar diciendo que el personal fue agradable durante mi estadía y que el ambiente del hotel fue ordenado. Estuve allí un total de 8 días y 7 noches. Nos dieron el desayuno gratis, que era básicamente un bagel, gelatina y agua durante los 8 días COMPLETOS que estuve allí. Entonces, básicamente, NO había variedades en las opciones de alimentos. Supongo que podemos culpar a COVID porque esa es la nueva excusa para todas las empresas que quieren ahorrar dinero.Durante todo mi viaje no limpiaron mi habitación. Tienes que solicitar el servicio de habitaciones (que estaba bien para mí) pero CADA VEZ que llamé había una razón u otra por la que la persona del servicio de habitaciones no podía venir (por cierto, yo estaba fuera de la habitación la mayoría de los días). Siempre tenía que bajar y cambiar mis toallas ... Siento que el lujo de un hotel es poder volver siempre a una habitación limpia, pero supongo que ellos no piensan así. Están tratando de reducir costos por todos los medios y culpar a Covid.Normalmente, cuando salgo de los hoteles, las habitaciones se verifican ANTES de irme y después de eso no tengo más interacción con el hotel. Esta vez fue diferente ... Me registré, me dijeron que todo estaba bien ENTONCES me cobraron después de que me fui alegando que había una MANCHA en mi sábana. NO había mancha en esa sábana ... ¿Cómo me van a decir que hay una mancha en una sábana que ustedes NUNCA limpiaron durante las 7 NOCHES COMPLETAS que estuve allí? Así que llamé inmediatamente, me cobraron y la mujer con la que hablé en la recepción dijo que había enviado una foto por correo electrónico. ¿ADIVINA QUÉ? Nunca recibí fotografías. Llamé y luego ella comenzó a ignorar mis llamadas telefónicas, luego llamé con un número diferente y contestó INMEDIATAMENTE y comenzó a mentir diciendo que su correo electrónico no lo enviaría uhmmm. Pedí hablar con el gerente y, de repente, el gerente no estaba aquí. Dijeron que volvería a llamar, pero nunca lo hizo. He vuelto a llamar en diferentes días durante 9-3 pero todavía mienten que el gerente "no está allí".Honestamente, no se trata de la cantidad que me cobraron. ¿Cómo MIENTE para decirme que había una mancha en mi cama y estoy 100% seguro de que no había mancha ni ninguna causa de mancha? Ellos ya habían liberado mi depósito por daños cuando hice el check out, así que volvieron a hacer una transacción FRAUDULENTA para poder ganar dinero conmigo. VERGÜENZA DE Home2 Suites by Hilton Miami Doral West Airport.Ni siquiera me importa el desayuno porque era gratis y la situación de la habitación es un comentario. De lo que estoy ENOJADO es de que ignoren mis llamadas, mientan que manche la cama que NO manche y que me cobren por algo que no hice

Lawlahh

¡¡Me alegro de haber reservado con Home2 !! Estaba limpio, cómodo, el servicio al cliente era bueno, el registro fue un éxito total. Al registrarme en la aplicación Hilton, tengo la llave de mi habitación en la aplicación. Buena ubicación tranquila!

Blsdbyndmsr

Tão feliz por ter reservado com Home2 !! Era limpo, confortável, o atendimento ao cliente era bom, o check-in foi um sucesso total. Ao fazer o check-in no aplicativo Hilton, peguei a chave do meu quarto no aplicativo. Localização tranquila e agradável!

Blsdbyndmsr

Rooms are very spacious with a well designed floor plan. Only thing missing is a stove but, bring a two burner hot plate like we did and you'll be just fine, there's a refrigerator, microwave, cups, bowls, glasses, plates, silverware, etc. Hotel also includes a laundry room, pool, gym and a nice sitting area on first floor with outlets throughout to charge phones, computer and tablets. Free Wi-Fi available as well. Price is reasonable and my AARP helped out a lot also. I'm very impressed!

Iris Harris

Rooms are very spacious with a well designed floor plan. Only thing missing is a stove but, bring a two burner hot plate like we did and you'll be just fine, there's a refrigerator, microwave, cups, bowls, glasses, plates, silverware, etc. Hotel also includes a laundry room, pool, gym and a nice sitting area on first floor with outlets throughout to charge phones, computer and tablets. Free Wi-Fi available as well. Price is reasonable and my AARP helped out a lot also. I'm very impressed!

Iris Harris

PLEASE READ. THIS MIGHT SAVE YOU FROM FUTURE HEADACHE.Let me start by saying the staffs were nice during my stay and the hotel environment was neat. I stayed there for a total of 8 days and 7 nights. They gave free breakfast which was basically a bagel looking thing, jelly and water for the ENTIRE 8 days i was there. So basically there were NO varieties in food options. I guess we can blame that on COVID because that's the new excuse for every business that wants to save money.Throughout my entire trip my room was NOT cleaned. You have to request for room service (which was fine by me) but EVERY TIME i called there was one reason or the other why the room service person couldn't come ( By the way i was out of the room on most days). I always had to go downstairs and get my towels exchanged... I feel like the luxury of a hotel is to always be able to get back to a clean room but i guess they don't think that way. They are trying to cut costs by all means and blame it on covid.Normally when i checkout from hotels, the rooms are checked BEFORE i leave and after that i have no more interaction with the hotel.This time was different.... I checked out, they told me everything was fine THEN charged me after i left claiming there was a STAIN on my bed sheet. There was NO stain on that bedsheet.... How are you going to tell me there is a stain on a bedsheet you guys NEVER cleaned for the ENTIRE 7 NIGHT that i was there?????? So I called immediately i got charged and the woman I spoke to at the front desk said that she had emailed a picture of it. GUESS WHAT? I never received any pictures. I called back then she started ignoring my phone calls then I called with a different number and she picked up IMMEDIATELY andshe started lying saying her email wouldn't send it uhmmm. I asked to speak to the manager and all of a sudden the manager was "Not Here" . They said she would call back but never did. I have called back on different days during 9-3 but they are still lying that the manager is "Not there".Honestly it's not about the amount that i got charged. How do you LIE to tell me there was a stain on my bed and i am 100% sure there was no stain or any cause for stain. They had already released my damage deposit when I checked out so they went back to make a FRAUDULENT transaction so they could make money off me. SHAME ON Home2 Suites by Hilton Miami Doral West Airport.I dont even care about the breakfast because it was free and the room situation is a feedback. What i'm ANGRY about is them ignoring my calls, lying that I stained the bed i did NOT stain and them charging me for something i did not do

Lawlahh

So glad I booked with Home2!! It was clean, comfy, customer service was good, check- in was a complete success. Checked in on the Hilton app got my room key on the app. Nice quiet location!

blsdbyndmsr

Adorei minha estadia aqui! É um hotel novo e tem todas as melhores atualizações que você esperaria. Quartos muito espaçosos com camas super confortáveis, tinha alguém dormindo no sofá-cama sem reclamações, o sofá-cama era tão confortável quanto uma cama normal, super surpreendente. Os quartos eram super limpos e muito confortáveis de se estar. A cozinha era bonita e muito útil, abastecida com pratos, tigelas e copos, eles até fornecerão um fogão a pedido. Grande área de pátio com churrasqueiras para churrasco, localizada ao lado da piscina. A equipe foi impecável, não poderia ter pedido pessoas melhores por perto. Eu viajo de Atlanta para Miami com frequência e agora esta será minha nova casa em Miami, não consigo me hospedar em nenhum outro lugar. Não poderia estar mais feliz com a minha estadia aqui, você também ficará. Nem mesmo uma Karen conseguiu encontrar algo para reclamar ... 😂🤣😂

Jon Wise

¡Me encantó mi estadía aquí! Es un hotel nuevo y tiene las mejores mejoras que cabría esperar. Habitaciones muy espaciosas con camas súper cómodas, alguien durmiendo en el sofá cama sin quejas, el sofá era tan cómodo como una cama normal, súper sorprendente. Las habitaciones estaban súper limpias y muy reconfortante. La cocineta era linda y muy utilizable, equipada con platos, tazones y vasos, incluso proporcionarán una estufa a pedido. Gran patio con parrillas para cocinar al aire libre, ubicado justo al lado de la piscina. El personal fue impecable, no podría haber pedido que hubiera mejores personas. Viajo de Atlanta a Miami a menudo y esta será mi nueva casa en Miami, no veo quedarme en ningún otro lugar. No podría estar más feliz con mi estadía aquí, tú también lo estarás. Ni siquiera una Karen podría encontrar algo de qué quejarse ... 😂🤣😂

Jon Wise

Loved my stay here! It’s a new hotel, and has all the best upgrades you’d expect. Very spacious rooms with super comfortable beds, had someone sleeping on the pull out couch with no complaints, the pull out was just as comfortable as a normal bed, super surprising. The rooms were super clean and just all around very comforting to be in. The kitchenette was cute and very usable, stocked with plates, bowls and glasses, they will even provide a cooktop by request. Great patio area with grills to cookout on, located right next to the pool. The staff was impeccable, couldn’t have asked for better people to be around. I travel from Atlanta to Miami often and this will now be my new Miami home, I can’t see staying anywhere else. Could not be happier with my stay here, you will be too. Not even a Karen could find anything to gripe about...😂🤣😂

Jon Wise

Oferecer este é um hotel novo e tem todas as melhores comodidades (aquelas que estão disponíveis nessas circunstâncias) que nem mesmo é a melhor parte deste hotel. A equipe de cima para baixo tem 10 estrelas. Todo mundo tem sido tão amigável, profissional e até agradável quando você continua incomodando. Marianna e Naomy, mesmo com máscaras, você sabe que estão sorrindo enquanto ajudam em tudo que você precisa. Naomy é a estrela do rock deste lugar quando ela pulou por todos os obstáculos desde o segundo em que liguei para ela no último minuto para reservar 18 quartos para nossa equipe, incomodando-os com documentos para imprimir para nós, até suportar todas as nossas diferentes personalidades e interrupções. Pessoas verdadeiramente incríveis e sempre voltarão aqui quando estiverem na área. Obrigado a todos por tornarem a nossa estadia tal como o próprio nome diz .. “Casa”.

Jason Ward

Recém-construído. Pessoal é impecável! Gostaria de poder usar uma das novas churrasqueiras (2), mas com cobiça ...

Tiyare Brown

Dar esto es un hotel nuevo y tiene todas las mejores comodidades (las que están disponibles bajo las circunstancias) que ni siquiera es la mejor parte de este hotel. El personal de arriba a abajo son 10 estrellas. Todos han sido muy amables, profesionales e incluso agradables cuando los sigues molestando. Marianna y Naomy incluso con máscaras, sabes que están sonriendo mientras te ayudan con todo lo que necesitas. Naomy es la estrella de rock de este lugar, ya que saltó a través de cada aro desde el segundo en que la llamé de último minuto para reservar 18 habitaciones para nuestro equipo, molestarlos con documentos para imprimir para nosotros y aguantar todas nuestras diferentes personalidades e interrupciones. Gente verdaderamente increíble y siempre volveré aquí cuando esté en la zona. Gracias a todos por hacer que nuestra estadía sea como su nombre lo indica .. "Hogar".

Jason Ward

De Nueva construcción. El personal es impecable. Ojalá pudiera usar una de las nuevas parrillas (2), pero con covid .....

Tiyare Brown

Giving this is brand new hotel and has all the best amenities (ones that are available under the circumstances) that's not even the best part of this hotel. The staff from top to bottom are 10 stars. Everyone has been so friendly, professional and even pleasant when you keep bothering them. Marianna and Naomy even through with masks you know they're smiling while helping with anything you need. Naomy is the rock star of this place as she jumped through every hoop from the second I called her last minute to book our crew 18 rooms, to bothering them with documents to print for us, to putting up with all our different personalities and disruptions. Truly awesome people and will always come back here when in the area. Thank you to everyone for making our stay just as the name says.."Home".

Jason Ward

Newly built. Staff is impeccable! Wish I could use one of the brand spanking new grills (2), but with covid.....

Tiyare Brown

Excelente muy lindo el hotel.