O hotel é muito bom. Todos os funcionários são atenciosos e educados. Só tem que ter atenção porque na hora do check in nos cobraram U$ 25,00 por noite e não fomos informados disso quando fizemos a reserva no site Hotel Urbano.
starstarstarstar Vitor Dunham
Hotel com uma infraestrutura incrível, quartos amplos, confortáveis e todos com varanda com uma vista deslumbrante para o mar!!! Excelentes restaurantes com comidas deliciosas! No restaurante Isla Contoy, que fica na área da piscina, além de você comer bem, tem uma vista de tirar o fôlego! Localização perfeita, pois fica a poucos passos de todas as baladas, supermercados, farmácias, artesanatos, enfim, tudo que precisamos! O hotel tem a opção de all inclusive ou não. Super recomendo!
starstarstarstarstar Ana Paula Velloso
Excelente Resorts, limpieza excelente, restaurantes de especialidades super bien, variedad de alimentos y calidad muy buena, la atención del personal es buena, podría ser mejor para la calidad del hotel, entretenimiento muy bueno.Tiene un kids club increíble, super padre.El spa super lindo y el personal de ahí muy atento. Lo único q no me gusta es el exceso de Desechables entodos los bares y área de playa que terminan en el mar por q no hay suficiente personal q se dedique a levantar a tiempo todo esa basura.
starstarstarstarstar Fabiola Nava
Las habitaciones están muy limpias y arregladas. Pasan dos veces al día a ordenar. El personal es muy amable, digno de un buen hotel. Los alimentos son muy buenos, pero poco variados día con día. Para el almuerzo son las mismas opciones diario, y solo hay un restaurante abierto. Podría haber otro restaurante para variar un poco, o bien cambiar un poco más el menú del único restaurante abierto para el almuerzo. Solo falta algo de introducción a los huéspedes al llegar al hotel. Digamos que una explicación de dónde se encuentran los restaurantes, las actividades en la piscina, y cosas por el estilo. El kids club vale mucho la pena para los chicos. Tienen actividades muy divertidas y entretenidas en un programa muy bien llevado. Sin embargo, faltan actividades para niños menores de 3 años (aunque sea acompañados). En las piscinas abiertas faltan actividades para niños también. Recomiendo más sombrillas para los camastros.
starstarstarstarstar Angel E.
I honestly cannot believe how truly excellent the service was here. The staff is professional, polite, accommodating, and friendly without being pushy at all. Some bartenders likecreate their own versions of classic cocktails that are outstanding, waiters are timely and deliver great service. The food may just be their best thing they offer here, every single spot had top quality food-and we went to all except the La Bastille restaurant. Just be aware of timeshare scams (there are salesmen at the hotel and may act like concierge or front office employees), make sure to reserve everything when you get there, but I 100% recommend to anyone especially those who don't want a trashy college spring break vibe.
starstarstarstarstar Brady Keezer
Muito belo, grande extrutura, bem localizado, excelente atendimento.
starstarstarstarstar Luciano Parada
Um verdadeiro sonho frente mar de Cancun, atendimento excelente
starstarstarstarstar Hiper Cosmético Atacado
Um dos maiores hotéis de #Cancun, equipe nota 1.000, arquitetura super moderna e conforto geral, super café da manhã para você começar o dia pilhado rsss
starstarstarstarstar Mepassalulu
So much to say about this wonderful resort! Top notch service. Beautiful views, excellent service. Immaculate attention to experience. Every time I am in Cancun, this where I stay, it’s like a home away from home.I love spicy food, so the restaurant on the beach have this fried fish and I asked for spice and they brought a spice that was so good. I highly recommend this resort. Everyone that I’ve ever recommended to this place do thank me.
starstarstarstarstar Mercy Kennedy
The hotel was very grand and the views were amazing. Great pools. My only complain is that they only use/ serve fake butter. I ended up ordering my entrees without the sides because I don’t care for the fake butter taste. I think the Mexican restaurant on site could be more authentic. While for example the mole was great, it was served with steamed broccoli... my last complain is the juice is not fresh- some kind of mixTo respond to the hotel- I was only ever offered fake butter on the table and the JUICES offered were not fresh but there was a smoothie bar with fresh fruit. Smoothies are not juice. I will add the staff was extremely nice and the service was top notch.
starstarstarstar Maya Mulgaonkar
Part 2 of my review Days 4-6.Finished as strong as it started. Yes its not the newest hotel in Cancun but these are the hardest working people in Cancun — housekeeping, pool bartenders, pool staff & waiters constantly serving us & asking if we need anything.Very friendly.They never asked but we tipped constantly because they work so hard to please.Very focused on cleaning surfaces & giving sanitizer.Room service fantastic. Best restaurant was the Mexican w mariachi bands.Book all your restaurants when you arrive.Wonderful spa on site too, little pricey but no complaints.Beautiful beach & water.Sandy soft bottom & attentive lifeguard.LOVE this hotel!!!!
starstarstarstarstar Daniel Grskovic
Everything about our stay has been perfect. This place is so clean, the most accommodating resort I have been to. Constantly serving you. The house keeping cleans your room multiple times a day. The food is actually great! We did not lack a thing. Everyone has been beyond nice, beach is clean. There is entertainment every night. Will stay here again. This is the cleanest resort/hotel I’ve seen. Cannot say enough. PLEASE bring money to tip these amazing people. I was reading some cleaning staff/servers make 5 USD a day. Tips are so important to them. Please bring cash and tip these amazing people!!
starstarstarstarstar Almasa Balijagic
¿Que se les puede decir? ¡EXCELENTE TODO! Después de visitar varios hoteles de distintas cadenas llegamos al indicado y que será de por vida para nuestras vacaciones! GRACIAS POR TODO A cada uno de ustedes por hacer esta experiencia inolvidable! FELICITACIONES 👏!
starstarstarstarstar Veronica Murillo
Me encanto el Resort,buena atencion y amabilidad,buana comida,buenos tragos,volveria de nuevo sin pensarlo 2 veces,pero eso si,creo que si agregan en sus restaurants la comida peruana,no se van arrepentir,por algo en Peru estan unos de los mejores restaurantes del mundo. :) investiguen...
starstarstarstarstar Alejandro Talledo
Excelente hotel La mejor calidad en todos sus alimentos, todo su personal altamente calificado te brindan una experiencia inolvidable, te hacen sentir en casa Las albercas templadas, las bebidas de los mejor, la ubicación a unos metros de la zona comercial está genial, su playa hermosa, lo mejor de todo su spa y el club kids Tus pequeños lo disfrutan al máximoRecomendado al 1000 % Sin Duda nuestro hotel favorito a partir de hoy!!!
starstarstarstarstar Besai Zuñiga
The resort is wonderful. Staff is outstanding. Food is extremely good for an all-inclusive. Rooms are comfortable and smartly designed, if you are travelling with kids. The pools and beach are excellent. thanks for there awesome Manger he is so Collaborator..
starstarstarstarstar Rania Alhasi
This all inclusive resort is beautiful.Rated 5 due to their amazing service everywhere around the resort. Beautiful views, great food and drinks, and shopping right across the street. Make sure to make all your dining reservations when you get there for nighttime meals.If you like the sun, the chairs by the pool on the side closest to the beach are best or on the beach!Chairs closest to hotel are shaded by the hotel for most of the day. Very Covid conscious!!
starstarstarstarstar Darlene LaVoy
Las instalaciones son increíbles, excelente calidad de alimentos, habitación con una hermosa vista. Le doy 2 estrellas por el espantoso servicio al cliente que tienen. Pueden tener las mejores instalaciones, pero la pésima actitud de atención al cliente, estropea completamente la experiencia.
starstar Arturo
This resort is amazing. The first and foremost best feature is the beach. The sand is like walking in fluff, so soft and nice. The water is beautiful and clean. The people at the resort were so polite and helpful, they alone made it hard to leave. Of course the food is great and the pools were super clean and nice, always had plenty of open places to sit and relax with plenty of shade and sun. The other nice thing about the location is it’s within walking distance of the flea markets and clubs. We absolutely would stay here again.
starstarstarstarstar Andrew Hjorth
Durante las 7 noches en este hotel la experiencia fue excelente, la comida de la mejor calidad, siendo nuestros favoritos el de mariscos donde Benigno siempre muy profesional nos hacía el día aún más agradable, el Restaurante Italiano muy bueno y la atención excelente, una mención especial para Andrés en el Buffet, desborda profesionalidad, ofrece la mejor atención al cliente, siempre alegre. La instalación muy bien cuidada, nuestra habitación bien ambientada. Los Shows de muy buena calidad. Nos encantó en sentido general.
starstarstarstarstar Odalis Rojas
Excelentes instalaciones, comida y limpieza, atención del personal muy profesional,LO MALO personal de Kivac te insiste en venderte sus paquetes amablemente indican están a la disposición pero en cuanto dejas el hotel jamás te vuelven a responder. Sr. Adrián De Flórez es uno de ellos.Así mismo mi agradecimiento y felicitación por la atención a Srita Julieta Castellanos y demás personal del Hotel.
starstarstarstar TheTorcuatito
Buenisimo hotel, sus instalaciones, la atención recibida, sus diferentes restaurantes. Lo pasamos genial!!!
starstarstarstarstar Cecilia Ines Mariatti
A new family favorite; we spent the week of Thanksgiving (US) here for the first time ever, and very, very pleased. Food, service and housekeeping (COVID precautions) were among the best we've experienced. Everything we needed - excursions, watersports, live entertainment - were available on-property and were exceptional. A truly great place to bring a family - or even a family reunion - because there is something for everyone, all-included. We'll be back, and we (family of four w/ teenagers) highly recommend.
starstarstarstarstar David Nickelson, PsyD, JD
Excelente lo recomiendo ampliamente tanto por la atención ubicación por la playa por la comida y la preciosa vista al maren verdad vayan
starstarstarstarstar Irma De Las Mercedes Fuentevilla Ortiz
Lugar paradisíaco, lindo de viver, repleto de funcionários extremamente educados e competentes. Café da manhã com opções do mundo inteiros, farto e delicioso. Quartos extremamente confortáveis. Lugar incrível!!!
starstarstarstarstar Rose Garcia
To be honest this wasn't our first choice of resort, but I am grateful that we ended up here. We had a great time! We were upgraded to a master suite on the top floor free of charge - VERY NICE - and were impressed with the warmth and service of the staff. Renting a cabana on the beach was a great call, as we were treated to massages and sparkling wine as part of the deal. Drinks and snacks were always available, be it in our room or in the lobby area. The pools looked nice, though we just spent our time on the beach. And room service was included with a pretty full menu. Always arrived within 30 minutes!Our only critique was the food: our reservation to La Joya got lost somehow, so we didn't get to experience it. I'm not sure that Le Basilic was worth the extra cost per person, but it was a pleasant evening nonetheless. As is the case with most all-inclusives, more breakfast and lunch options would've been nice. And the decor could use a little updating.Overall, however, we'd recommend this place. Seemed great for families, too, with lots to do.
starstarstarstarstar Alissia Thompson
Loved every thing about this resort, the staff, food, beach, room, entertainment. We have traveled to Cancun and stayed at four different resorts and this was the best one so far we will definitely return to this resort next year.The top two reasons we will return next year is because of"Lizbeth" at the reception desk was phenomenal and Adrian who does beach service ( food and drinks) was incredible as we looked forward to seeing him each and every day.
starstarstarstarstar Jon Cuddeback
La mayor parte bien, pero al final no me fue tan grato el check out
starstarstar Roberto Rodríguez
Excelente 👌todo rico y muy buena ubicación 😉
starstarstarstarstar Tomas Macias
Si eres nacional si hay distinción en la atención, meseros enojados, con mala cara y en recepción no se diga también su atención no es nada clara, el check out lo hicimos a las 2:00 pm nos comentaron que podíamos seguir consumiendo jajaja mentira máximo podíamos comer algo antes de las 4:00 pmnos quedamos sin comer por su mala información al igual y es instrucción gerencial pero el daño ya esta hecho. Mal sabor de boca.
starstar Lonas Y Toldos Coyoacan Innova
Solo hay un restaurante para desayunar y comer por lo que se hacen filas enormes en la mañana y en la noche; la calidad y sabor de los alimentos dista mucho de lo que presumen; la atención es muy buena dependiendo cuántos huespedes, entran en caos si hay muchos y más si está lloviendo, se les olvida tu pedido y tardan demasiado.... el hotel es muy viejo, con arquitectura y diseños del siglo pasado...
starstar Ashcnz Gutierrez
Cómo sugerencia, deberían tener un barandal para bebes opcional para las habitaciones que tienen escalones es algo peligroso, tener un banco de aumento para poder subir a los niños para lavarles las manos en el lavabo del baño y un área de juegos en alberca para niños. Los baños están muy escondidos y tienes que tener cuidado al bajar los 22 escalones cuando vienes todo remojado de la alberca.
starstarstarstar Betty Castellanos
Great experience! Wonderful service and very friendly staff. COVID precautions are excellent. would definitely recommend to friends and family
starstarstarstarstar Hiba Obeid
Me encanto el hotel, una vista muy peculiar, el personal de atención un amor, la comida delicious, todo muy limpio espero volver pronto 🙏🏻 mi esposo quedó súper encantado 🤩 tanto que me dice me voy a hacer miembro del club y yo por supuesto 😄 esperamos ser tratados igual en otro lugar fuera de estados unidos. 😁
starstarstarstarstar Yorleni Guevara
We stayed there for 5 days with our 2 year old. Can’t say enough about their service. Absolutely top class. Many COVID protocols. Felt safe. Food was great( even room service fish was tasty) Drinks were top shelf. From Julio on the beach to all entertainers and elevator attendants. Just top class all around. We’ve been to many places around the world grand fiesta is amazing value.
starstarstarstarstar Casey Miller
Had a blast staying here with my friends. Very clean during COVID and the service is excellent. It was also super close to downtown Cancun and all the parties.
starstarstarstarstar Victoria Zhao
This place is AMAZING! The food, customer service, rooms, beach area, gym, and pool are the best in Cancun. I would stay here again if I came back to Cancun. it is the largest hotel in hotel zone and is in the perfect area for night life. If you want that experience. But it is tucked away from traffic and crowds and is very quiet and peaceful. Good for families, couples, and group trips! I loved this place so much and think it is the best for your money at an all inclusive.
starstarstarstarstar pooja amin
Atendimento impecável e com muito carinho dos colaboradores! Comida impecável! Vista maravilhosa! Um abraço da família dalla porta para os queridos funcionários minerva, andres, Alberto, luis.
starstarstarstarstar Thaiane Almiron
Maravilhosa!!!
starstarstarstarstar Luiz Freitas
Ubicación muy buena con una playa muy bonita, pero es un hotel con bastantes años. Para las cenas, hay que reservar con mucha antelación en los restaurantes del hotel. Cócteles muy normales. Casi toda la cerveza es de lata.
starstarstar Ana
If you want to go away to Mexico and get treated like royalty this is the place to go. From top notch suites to good food and amazing people. Recently converted to a all inclusive you get the best for your money. Although the liquor is not top shelf they will oblige at an extra pour for your frozen drink. Three large pools is enough to keep anyone busy and the beach is gorgeous. They also have shows every night from tradition Spanish dancing to trapeze over the pool. Never a dull moment for the night life. If you plan a trip to Mexico soon take a look here.
starstarstarstarstar Andrew DiSilvestro
Stayed four nights there recently and choose this resort based on high customer review score. Expected better from a "5 Star" resort with such high reviews. Most of the staffs were very courteous and helpful except of the one guy at the front desk whose name was something like Fredrico (wears glasses) who was attitude is somewhat rude. I had to deal with him twice during my stay and unfortunately he was somewhat rude both instances. I was expecting courteous behavior from the staff as I show due respect and generosity towards all staffs and that's why I couldn't give higher rating. Food choices and quality were poor for a "5 star" resort compared to few others I have stayed before. The best part of the resort was the beach and clear water. We also liked the cleanliness and hygiene around the resort.
starstarstar Saif Haque
If you want to go away to Mexico and get treated like royalty this is the place to go. From top notch suites to good food and amazing people. Recently converted to a all inclusive you get the best for your money. Although the liquor is not top shelf they will oblige at an extra pour for your frozen drink. Three large pools is enough to keep anyone busy and the beach is gorgeous. They also have shows every night from tradition Spanish dancing to trapeze over the pool. Never a dull moment for the night life. If you plan a trip to Mexico soon take a look here.
starstarstarstarstar Andrew DiSilvestro
An amazing experience! We had four nights of stay here and everything was perfect. The staff is so friendly and observant with the goal of making sure you have a good experience. The Covid protocol is probably the best (every staff is wearing mask inside and outside, they check temperature of every guest, etc). The food is DELICIOUS!! The location is perfect. I would recommend is to make sure you go for check out on your last day before your transfer gets there.
starstarstarstarstar Ali Moazzeni
One of the best resorts in Cancun. Awesome staff.
Few items that need work on:
1. New shower heads
2. New Beach umbrellas. We had to use tree sticks to hold it open.
3. Spa was pricey taking into consideration 4or5 rooms that were closed.
4. A better welcome is needed at check in.
starstarstarstarstar Arman Tobak
Resort muito bommm, excelente atendimento e qualidade.
starstarstarstarstar Jansen Ozaki
Atendimento de baixa qualidade. Diárias altíssimas pra pouco aproveitamento, pois não possui eventos.
starstarstar Daniely Da Silva
We just came back from a 8 days stay at this resort, and let me tell you it’s amazing. I don’t have words to describe how wonderful this place is. At the time you arrive they give you a nice smile to make you feel at home. I was impressed how clean they keep this place. Housekeeping stop by 2 times per day to make sure you room is clean and you have all the supplies you need. Food is great, drinks are strong. This resort provides top shelf service for everything.
starstarstarstarstar David Rivera
Wow! Can't wait to return! Got this resort for a excellent price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I enjoyed this resort and I'm really grateful I stayed at my favorite place cheaper than what I generally pay.
It’s been a great time to spend in this wonderful hotel! The service is outstanding, food is very great, personal friendly, very attentive and working very hard! This hotel have met all our expectations and even more! We felt safe and relaxed in this difficult period of time. Lots of beach activities with professional workers, definitely recommend to try! Our room was very clean, the ocean view took our breath away. We recommend top floor! Thank you everyone in this hotel for your hard work and outstanding service! We definitely will come back again and will recommend our friends and family!
starstarstarstarstar Kenya Avidis
Service is top notch at this resort. It is our last night here and I'm writing the review because I want to make sure I don't forget any details. Besides the normal all inclusive amenities, expect entertainment at dinner. Expect a huge 75 inch tv with HBO channels available. Expect someone to come clean your room not only once but TWICE a day. Expect someone to come offer you food or drinks when you sit by the pool or even when you sit in the lobby! I loved a lot of things in this resort. I'm excited to come back again in the future.
starstarstarstarstar Karen Campa
Maravilha muito bom gosto, e um atendimento impecável por todos, parabéns a equipe de colaboradores
starstarstarstarstar Rodney Oliveira
This is my favorite All inclusive option. This is also my favorite hotel so far in Cancun. The staff have got to be the most friendly. They went above and beyond to meet our needs. The food was great, the drinks were just right (no cheap alcohol), the service was always timely (no long lines or excessive wait times), housing keeping was on point, I give them a 10 + for everything (from check-in to checkout and everything in between). We had an ocean view room and it was gorgeous! They were the absolute best. I would recommend them every time.
starstarstarstarstar Rosetta Boodhoo
Excelente em todos os aspectos café da manhã almoço e jantar, limpeza arrumação dos quartos eu gostei de absolutamente tudo muito familiar ❤️
starstarstarstarstar Agatha Oliveira
Pelo preço desse hotel há inúmeros com serviço all inclusive. Este hotel tem que pagar taxa para tudo! Até cadeira de praia é paga! Os restaurantes são caríssimos e não permitem entrar com água ou comida. Fujam dessa furada!
star Rodrigo Zukier
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