Cockroaches, mould, smelt of damp, stains, leaky AC unit etc... Avoid this hotel at all costs. I had complained, showed strong evidence of my findings via videos/photos and this hotel still would not change my room. They are happy for you to sleep in mould and in cockroach infested room. Don't spend your money, time and energy there, go somewhere else and in that way you will enjoy your holiday
star Sweet Perfume
The place only offers vale parking. Which sounds very fancy, however in reality it only causes loosing time while waiting in the line when bringing the car there or when leaving.
The apartment has a nice view of the bay. However, somewhere in description we read it's "oceanfront". Therefore we were clearly disappointed once coming inside and the appartment was facing the wrong direction.
Also, the doors to the bathroom were really narrow and my wheelchair didn't fit through. That I must admit was our fault not to mention it before that I am a wheelchair user at the moment.
starstarstar Živa Lavrinc
This property was fantastic. I read a lot of negative reviews after I had booked and was a bit nervous to arrive. Surprisingly it was a smooth experience. The room was clean. It was a little dated but the air-conditioning system ran great and the view from room was amazing. I liked the convince of the store on the lower lobby. Easy access to the beach. The pool area, bar and grill was nice. I just wished the pool lounge chairs were in better condition. Over all it was a great experience and i will definitely be booking again to this location.
starstarstarstar Lapreece Kirby
The worst experience I had on my last vacation was at this hotel. The arrival was a chaos, first you are greeted by a valet parking, which does not give you much information about the check-in process, it simply tells you that you must go through security and then come back. After going through security where you have very few staff, they tell you that you must contact a phone and/or email to check in. There is no reception/front-desk, there is no hotel staff, no one helps you with the check-in process. Terrible service. In the end I canceled the reservation and went to another hotel.
star Andres Claros
Check in was horrible. The staff needs to be nicer to people paying to stay here. They were sarcastic and rude. We had a late check in since our room was not ready. The rooms had roaches!!!!! Check out was worse since they forgot they extended our stay we had "house keeping" knocking at our door an hour before we were to leave. Communication people 🙄 please. Very disappointed
star Maria Flores
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