Was forced to wait for 4 hours after assigned a check in time of 3 pm. Missed a very important meeting as a result - so was offered over priced drinks and billed for incorrect items at the bar by the cracked out bartender that literally tries to hook you to an IV in the form of overpriced liquor. Room was dirty, toilet didn't flush, poor construction, several corners were cut throughout the building. Bad odor throughout the room. Ripped linens throughout the room. They desperately need new management.
star Proud American
Was forced to wait for 4 hours after assigned a check in time of 3 pm. Missed a very important meeting as a result - so was offered over priced drinks and billed for incorrect items at the bar by the cracked out bartender that literally tries to hook you to an IV in the form of overpriced liquor. Room was dirty, toilet didn't flush, poor construction, several corners were cut throughout the building. Bad odor throughout the room. Ripped linens throughout the room. They desperately need new management.
star Proud American
Os funcionários são hostis e hostis. Eu paguei por um quarto com cama king size e recebi um quarto com cama de casal. Liguei para falar sobre isso, disseram que receberia uma ligação de volta, mas nunca recebi. Nem forcei porque, com base na maneira como os funcionários da recepção me trataram, tenho certeza de que não valeria a pena escalar o problema. Além disso, o quarto parece limpo, mas é muito empoeirado. Fiquei espirrando durante toda a estadia, ridículo. Recebi um serviço melhor e um quarto mais limpo de hotéis com estrelas mais baixas.
star Gia Rose
The employees are unwelcoming and unfriendly. I paid for a King size bed room and received a double bed room. I called about it, was told i would receive a call back but never got that. Didn't even push it because based off how the front desk employees treated me i'm sure it wouldn't be worth escalating the issue. Also the room appears clean but is very dusty. I was sneezing my whole stay, ridiculous. I've received better service and a cleaner room from hotels with lower stars.
star Gia Rose
Não vou ficar no Elemento novamente. Reservei meu quarto com cartão de empresa e eles pediram um cartão na chegada. Isso não tinha acontecido antes quando eu me hospedei no Dalmar anteriormente. Quarto cheirava a frutos do mar. O quarto não tinha mesa ou espaço para aterrissar embaixo da TV, então a mala e as malas estavam todas no chão. Dalmar foi uma estadia muito mais agradável. Elemento nem tanto.Além disso, liguei para falar sobre a cobrança do fólio com os cartões e Carrie parecia irritada. Se um convidado está pedindo esclarecimentos sobre sua declaração, um gerente ou funcionário deve ficar feliz em explicar sem parecer aborrecido.O terraço era um ótimo local para jantar e eu recomendo dar uma olhada.
star Blake Pettite
Lobby chique. Elevadores estranhos - demore um pouco para se acostumar! O quarto era pequeno - com uma quitinete interessante. Chuveiro enorme. Bom café da manhã disponível também. O bar fechava cedo - a única opção depois disso era o champanhe caro. Mas isso é um novo normal da COVID, eu acredito. Manobrista e equipe de recepção muito simpática!
starstarstarstarstar Erik
This hotel is beautiful and the little interaction I had at the front desk was amazing!
starstarstarstarstar Antoinette Danzine
Chic lobby. Strange elevators - take some getting used to! Room was on the small side - with an interesting kitchenette. Huge shower. Good breakfast available too. The bar closed early - only option after that was expensive champagne. But that is a COVID new normal I believe. Valet and front desk staff very friendly!
starstarstarstarstar Erik
Won’t stay at the Element again. Booked my room with company card and they asked for a card upon arrival. Did not have that happen before when I stayed at the Dalmar previously. Room smelled like seafood. Bedroom had no desk or touchdown space under TV so suitcase and bags all on the floor. Dalmar was a much nicer stay. Element not so much.
Also, called about the folio charge out with the cards and Carrie sounded annoyed. If a guest is asking for clarification on their statement, then a manager or employee should be happy to explain it without sounding annoyed.
The Terrace was a great dinner spot and I recommend checking that out.
star Blake Pettite
So far so good,.very nice, very clean, great service as well had an issue with chip in card like normal, my fault though should have already gotten a new one and they still took care of me manually
starstarstarstar Nate Kidd
Eu viajo por todo o país hospedado em marriotts e esta é a pior experiência que já tive. Eles não apenas me deram uma taxa diferente quando tentei fazer o check-in, mas também cortei a mão em um saboneteira pontiagudo. Eu disse a 3 pessoas durante a minha estadia de 2 noites e ninguém o removeu. Tive que pedir para falar com o gerente e levá-los ao banheiro para ver e então finalmente foi retirado. a maioria da equipe é formada por pessoas legais fazendo o melhor, mas deve haver uma diretriz despreocupada da administração de que nossos clientes precisam de nós mais do que nós deles
star Conor Hegarty
I travel all over the country staying in marriotts and this is the worst experience I have ever had. Not only did they give me a different rate when i tried to check in but I cut my hand on a sharp soap dispenser. I told 3 people over my 2 night stay and no one removed it. I had to ask for the manager and take them into the bathroom to see it and then it was finally removed. most of the staff are nice folks doing their best but their must be a carefree directive from the management that our customers need us more than we need them
star Conor Hegarty
Os quartos são limpos e confortáveis, com cozinha completa e decoração moderna atualizada. Os funcionários são sempre simpáticos, o ginásio é limpo e novo e adoram a área do átrio, restaurante e bar. Não posso dizer coisas boas o suficiente sobre este hotel!Sem falar que o café da manhã é fantástico! Você tem que experimentar o pão de banana!
starstarstarstarstar Peter Huber
Rooms are clean and comfortable with full kitchen and updated modern decor. Staff is always friendly, gym is clean and new and love the lobby, restaurant and bar area. Can’t say enough great things about this hotel!Not to mention the breakfast is fantastic! You have to try to the banana bread!
starstarstarstarstar Peter Huber
Hermosos hotel, ,acogedor buena
starstarstarstarstar David Fernandez
Hotel muito legal! Super confortável e um café da manhã muito agradável!
starstarstarstarstar Murilo Costa
Excelente
starstarstarstarstar Antonio Cid
Fue el que más gustó de todos los hoteles que visité. Totalmente recomendable.
starstarstarstarstar Bruce Falconi Prada
Muy bueno, buena atención y el desayuno bien. Lo recomiendo
starstarstarstar Pili Lencinas
Si,me gusto.
starstarstarstar Armando Tamayo
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