I will start with the positive: beautiful location in Port de Sollér it was perfect for us. Staff was friendly - especially on the reception a helpful woman named Laura! The pool area is nice - maybe in the summertime a bit small. The hotel seems modern but our room was a bit out worn. Broken or missing baseboard, the shower door wasn’t really working neither was the AC working (again not the problem, it was end of march and we sleep with an open door). The room seemed clean, but the surfaces of furnitures or the curtain weren’t.
We love food - doesn’t have to be special but good. Unfortunately we were very disappointed. Breakfast was quite good, but never chancing. Warm items like (scrambled) eggs, bacon, pancakes etc were always cold. Dinner was really not good. Poor seasoning, quite simple dishes. My biggest point: no signs what the food was. No name, no hint for ingredients which would be very helpful/necessary for vegetarians/vegans or people with allergies. For me as a vegetarian there were nearly no protein source other than cheese. And again the food was never really hot and we ate mostly cold. Dinks are paid extra for dinner. Which is okay especially alcoholic drinks - but for example water was 2,70€ and we visited other restaurants were the same bottle of water was only 2,00€. So a bit overpriced.
We would not come back, mainly because of the disappointment in food.
starstar Alexandra K.
Nice place to stay, although subtleties need to impress for more than location. Great staff and popular. Safe bet 👍
starstarstarstar Simon Harper
Grand hotel in probably the best location in Port Soller.
Clean, bright and friendly staff.
Had B&B with breakfast having plenty of options.
The roof bar is a must
starstarstarstarstar Martin Humphris
It must be said that here the price performance does not fit at all. The sunbeds are already 80% occupied at 07:30 in the morning, although no one is lying on them. Only after several customers have complained here was counteracted.
The rooms are also really small. One could say that this hotel has its good times behind it.
The cleanliness of the rooms leaves a lot to be desired. The shower overflows, breakfast is apparently from 07:00 to 10:00 clock but from 09:30 the tresses are empty and is no longer filled.
In my opinion, there should be some improvement here! 2 stars and only because the staff where serving at the pool were very good and especially very, very friendly!
starstar Amer MNE
Our first visit since the refurbishment which has given the hotel a fresh, modern look. Tasteful decor in all public areas and corridors. The addition of a quiet fridge in the bedrooms is a real plus. The dining experience is improved, the chef was present at the grill each night and the choice of food was as wide as ever, I could always find something to eat! Two coffee machines at breakfast is a welcome change,though the fruit juice is still made up from some powder or concentrate. The staff were as polite, friendly and professional as ever, Carlos and the team in the restaurant were exceptional.
I have lost track of the number of times we have stayed at Eden over the past years, and we will be back, you only need to have a sea view room to understand why
starstarstarstarstar Chris Heaton
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