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Dreams Sands Cancun Resort & Spa

Blvd. Kukulkan Km 8.5 Zona Hotelera, Near Delphinus Dreams, Near Plaza Caracol Mall, Cancun, Riviera Maya & Cozumel Island 77500, Mexico

Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa

Cancun

Cet hôtel d'exception bénéficie d'un emplacement privilégié, au bord d'une superbe plage de sable située au cœur de la zone hôtelière de Cancún, à seulement 14 km du centre-ville animé, et à proximité de nombreux restaurants et lieux de divertissement. Le complexe hôtelier se trouve à 10 minutes en voiture du Palais des Congrès, et à environ 25 minutes de l'aéroport international. Dotée de chambres élégantes et d'installations de luxe, la propriété offre un authentique paradis, idéal pour profiter d'un séjour de détente absolu. Pourvues de meubles haut de gamme, les chambres sont décorées avec goût et offrent, pour la plupart, une vue incroyable sur la superbe mer des Caraïbes et Isla Mujeres. L'établissement abrite de nombreux restaurants internationaux proposant mets méditerranéens et spécialités asiatiques. Le magnifique espace spa, équipé d'un sauna et d'un jacuzzi, est l'endroit idéal pour se détendre et se ressourcer après une journée de plage ou de visites.

This resort was very clean and the staff were phenomenal. The ones we remember the most were Laura, Alejandro, and Ricardo at the lobby bar (+ patio/beach) - very personable and always asked to make sure everything was going well. The hotel is not brand new so we did have some difficulty with our room, when presented to the front desk they offered to relocate us and allowed us to check the new room before accepting. Overall we enjoyed the trip quite a bit, unlike some of the other resorts we've stayed at in the past, the pools and beach were very close to the hotel with little walking... we're not old but when it comes to simply having convenience of location, this one hit the mark! I'm editing because we saw very little if no seaweed at the resort, they do have it roped off which I expect helps.

Patrick Griffith

Amenities were great. Staff gracious and considerate.Staff always going out of their way for you.Saw the mentalist Armondo Coda in the lobby FANTASTIC.Here for a wedding everything was perfect. Great trip.. 10 beautiful days.

Kathleen Frank

My wife and I stayed at Dreams Sands 6/7/22 - 6/12/22. We loved how close the resort is to the ocean. We upgraded to the preferred. All in all I really didn't feel like the preferred was worth it. We wanted a balcony with a full Ocean view but even if you upgraded to a balcony it was a good chance we would have a guy in the full Ocean view without the preferred. The upgrade in alcoholic drinks wasn't worth it because they were watered down. We thought the food selection was pretty good not great. No complaints with the service and everyone at the resort who worked there seemed really nice. Wish they had the activities schedule somewhere else beside the TV screen before you got on the elevator. Now that a lobby and the elevator was extremely hot also the restaurants were uncomfortable. Warmer inside than what we do are use to and we live in Florida. With that heat in the lobby, the restaurants and the elevator is a breeding ground for germs. The bedrooms is on a set temperature I was given a fan because I'm used to sleeping with the room nice and cool. Could have earned 4⭐ if the resort would uses AC more. I wasn't the only one at the time complaining about the heat in the lobby and the elevator.

MR X

The hotel isn't bad and you get what you pay for. The rooms were good size, but bathrooms were little for a big guy like myself. The staff was very friendly and helpful, but be ready for the timeshare pitch.

James Cannida

On first impressions the hotel is okay. The rooms are outdated but nothing too bad. We come in a big group and eating out is a nightmare unless we want to eat in the buffet every night. It takes about 2 and a half hours to get seated with a table of 8. They continue to let tables of 4 go by. We preferred going out of the hotel and eating out at another restaurant so that we can eat together in a decent amount of time. ( no reservations are accepted). The only reason why I Am giving it two stars is for the beautiful and clean beach and most of the staff. Will not be returning.

Janeth Hernandez

How does this hotel have such good reviews? Are we all staying in the same hotel? Are people getting paid to write fake reviews? This place was a DUMP. All the bad reviews are true.PROS: None CONS: AC in rooms do not work. Shower pressure was so strong it hurt. Tubs do not drain. Ceilings were leaking water due to storm outside. Staff is pushy and fake. Lobby is humid and musty. Professional online photos look NOTHING like the hotel itself.Do yourself a favor and stay anywhere else but here. I promise you.

Katherine Verbano

El hotel después de la pandemia bajo la cantidad de cervezas, hay menos marcas, menos variedad del comidas en el bufet. Por lo general hay que hacer colas y esperar para cenar en los demás restaurantes, ( que si son buenos) comida del chef es recomendable, se espera pero es muy buena la comida. El punto a mejorar es el manejo del sargazo, el hotel no tiene salida lateral, entonces todo el sargazo queda estancado en la playa, haciendo imposible estar en la playa por el mal olor del Sargazo podrido. No usan máquinas, solo rastrillos con personal que se esfuerza para poder limpiar. Yo estuve una semana completa y no sacaron nunca el Sargazo. El hotel se llueve entero, le falta mantenimiento, zona de lobby, restaurantes, se ve que pandemia de por medio quedó abandonado.

Ezequiel Olivier

Only one elevator working. Asked when it was going to be repaired and they said they didn'tknow. I explainedthat I'mpaying too much moneyto be standing around waiting for an elevatorand wanted a better eta. Had bad customer service by conciergemember Alberto Palacios. He suggested there is another way down the hall and i could use that one. I told him I was not going to use that one becausethen I would have to walk all the way back to my room. He then gives me attitude and told me to watch my tone while speaking with him. Great service by the servers, waiters, custodians,and everyone else except him. Shows and performers were great, but they did not have a stage which is ridiculous. So entertaintment isokay not great. Get the top floors preferred 8,9,and 10 if you can. Well worth it.

Eloy Arredondo

We reserved a preferred club and upgraded our room to a corner suite. By the end of the first day our ceiling was leaking from the AC and parts of the ceiling was falling down. The couch in the room was severely stained too. I complained to the front desk. They resolved all the problems the next day. However, they only offered a $50 refund of the $300+ dollars i paid to be upgraded. I explained this was a hazard because i had toddlers in my room as well as a extreme inconvenience.I didn't want to spend my whole vacation arguing, so I let it go. However, i was extremely disappointed!

Deedee L

Quiero comenzar comentando que decidimos dejar los comentarios negativos y crear nuestra propia experiencia con una actitud positiva. Destaco el servicio que ofrece el personal, totalmente amables, parciales con las personas que vimos jamás recibimos un mal trato por no ser extranjeros como en algunos comentarios se lee, todo el tiempo fueron agradables. El lugar es muy limpio, nos sentimos seguros por cuestiones de pandemia. La habitación era bonita, el aire acondicionado funcionaba bien, no tenemos ningún comentario respecto a la habitación. La comida estuvo muy bien, se respetaba la entrada con cubrebocas. Era fácil conseguir una silla en la playa. Atendieron las necesidades que tuvimos dentro del hotel llamamos a recepción y de inmediato nos atendían, uno de ellos fue que se bloqueo la caja fuerte y en menos de 10 minutos ya nos estaban atendiendo. Tienen variedad de bebidas. Nuestra experiencia fue increíble sin duda volveríamos ya es el favorito.Y la playa más hermosa.

Janet Fuerte

Chegamos no dia 18/05 e o quarto estava cheio de areia, sem limpar. Pedimos uma limpeza. A nossa porta estava emperrada e só abria na força. O telefone não funcionava no quarto e a iluminação é muito ruim. Teve um dia que não limparam o quarto e não trocaram as toalhas, mesmo a gente dando gorjeta. Foi um parto para conseguir toalhas e queriam nos dar as toalhas de praia, já que não tinha mais toalha de banho. O prédio principal tem 2 elevadores, sendo que um não funcionava e estava causando uma espera grande. Começamos usar somente as escadas. No último dia, precisei descer com a mala pela escada, pois o elevador desceu 3 vezes superlotado. O hotel é bonito, piscinas boas, localização genial. A comida é bem mediana e os pratos bons esgotam e demoram a reposição. Não vale o preço e as dores de cabeça.

Jussara Forchetti

Lugar maravilhoso com atendimento nota mil, Destacando o atendimento do Antônio Alvarez da segurança, o Samuel do restaurante mexicano e o Miguel Cantineiro…Volto nas próximas férias com certeza!!

Luciana Cotote

Praia maravilhosa! Linda!Dizem ser a melhor de Cancun. Serviço de quarto bom. Bebidas aguadas como na maioria dos resorts.

Eliana Ferreira

Una estadía cómoda, agradable y relajante. La atención por parte de misael en el área de alberca y dania hacen lo posible por que tu estadía sea inolvidable. Busquen a freddy sus bebidas frescas uff y David el chico de ambientación te sac las sonrisa y te contagia del buen humor. La playa es bella nos encantó sin duda regresariamos

Ana Cristina Zavala

Las personas encargadas de revisar el cubrebocas en el buffet son muy groseras. Nunca hay toallas limpias para el área de la piscina, las bebidas super rebajadas, más hielo que bebida, las instalaciones son muy viejas y descuidadas sobre todo en el área de la playa, la comida siempre es la misma. Antes estaba mejor, han descuidado mucho el hotel y la atención

Estela Valenzuela

Resort paradisíaco, localizado na zona hoteleira de Cancún, perto do cocobongo e do isla shopping. Possui linda vista para o mar,excelente infraestrutura , serviço de quarto 24 horas e restaurantes maravilhosos, tudo incluso. Porém, os motivos que me levaram a classificar o presente resort como 4 estrelas foram:1) Os garçons que ficam na piscina principal do resort, só te atendem bem se der propina ( gorjetas) para eles. Senão, te ignoram completamente. Pode ficar com a mão levantada a vontade que não estão nem aí para você;2) Em 23/04/22, fomos ao restaurante italiano localizado no resort e fomos muito bem atendidos pelo Maître. Ele nos deu uma aula de vinho. Foi a propina ( gorjeta) mais bem paga de toda a viagem. Porém, no dia seguinte, por termos sido bem atendidos, resolvemos repetir o restaurante. Novamente o Maître nós recebeu muito bem e nos perguntou se importaríamosde sermos atendidos pelo mozo ( garçom) Omar. Dizemos que não. Péssima decisão a nossa. Desde do início do atendimento, se mostrou rude e impaciente. Quando estávamos escolhendo os pra toa, o tempo todo andava de um lado para o outro. A minha esposa pediu uma coca cola , ele começou a resmungar em voz alta que estava cansado, ao invés de pedir tudo de uma vez, ficam pedindo aos poucos, só para darem trabalho a ele. Para finalizar esse péssimo atendimento, trouxe a sobremesa errada e que não teria como trocar, pois a cozinha estava finalizando os últimos pedidos para fechar;3) Todos os dias que tem festas temáticas, o atendimento nos restaurantes fica bem prejudicado, pois deslocam garçons para tal. Foi o que ocorreu no dia 28/04/22, dia do nosso último jantar. Trocaram os pratos, trouxeram Mac cheese e falaram que era risoto, olha que para convence los que não era demorou. Enfim, uma verdade confusão. Ao conversar com o garçom o motivo do qual o atendimento estava tão desorganizado, pois nas outras vezes estava tudo tão perfeito, ele me relatou que era falta de pessoal pois estavam no evento. Minha sugestão é que para esses eventos, seja contratado garçons temporários, assim não prejudicaria o atendimento.Fala ressaltar que eu e minha noiva ficamos do período de 16/04 a 29/04/22 e jantamos todos os dias no resort, tivemos essas duas experiências negativas, mas no final, o saldo foi positivo. Valeu a pena!!

Eduardo Souza

El servicio de algunas personas fue excelente, pero no es lo que esperaba y mucho menos por el costo tan excesivo para lo que nos dieron, las habitaciones a mi gusto viejas y en general las instalaciones nada que ver con lo que publican en su página, yo quedé muy decepcionada con el hotel y a parte muy elitistas a uno como Mexicano lo humillan y a los gringos todo lo mejor cuando ellos les dejan menos propinas, en esos días que ustivimos ahí creo que no fuimos la única familia que se quejo. La verdad yo no creo regresar a este hotel simplemente por lo elitistas que fueron y humillantes.

Vanessa Velasco Marín

The grounds, beach, pools and restaurants were great! The Mexican party on the beach was fabulous! That being said, our "preferred" room was nothing special. I am used to cruises, this was my first all inclusive. I have traveled a Lot and stayed in many hotels and resorts. On a scale of 1-10 I'd give it a 7.5. if our room was nicer I'd bump that up to an 8.5. would recommend but probably won't be back.

Kim Kucia

Excelente local. Só deixa a desejar em dois pequenos pontos. Falta organização para as filas, pois principalmente os americanos nO respeitam as filas para nada, carecendo de alguém do hotel que organize. Outro ponto é disponibilizar em quantidades maiores frutos do mar.

Marcos Paulo

Dream Sands was an amazing resort, especially for our first all-inclusive! We were there for our honeymoon and everyone was super friendly and accommodating. They made sure to make us feel welcomed and to provide services and answer any questions we had. The food and drinks were great, the views of the ocean amazing and the resort itself was very safe and clean. They gave us lots of recommendations for local excursions and ensured that we were set with whatever we needed. My only complaint is that the party music at the pool was loud and played all day long, starting at like 8 am. I think it's fine for like late morning, but it got a bit old every single day starting so early, especially when you can hear it from your room. Anyway, overall we really enjoyed our experience and were very glad we chose Dream Sands!

Joel Volkert

Excelente resort. Todos os funcionários são muito educados e prestativos. A praia é ótima, piscina ótima, bar dentro da piscina muito bom; variedade grande de bebidas. Dávamos sempre gorjeta, mas ninguém nunca fica triste se não der. À noite os melhores restaurantes já incluídos, com destaque ao Gaúcho Grill que é a melhor coisa do mundo. O serviço deles de passeio também é muito bom. Há sorvete infinito, bebidas infinitas, hambúrguer infinito, serviço de quarto 24h e é possível usar um computador a vontade e imprimir qualquer coisa. O quarto não tem uma luz principal, só luzes do banheiro, por exemplo.

Victor Moreira

Cócteles de buena calidad. Deben mejorar el control de mascarillas en el buffet, porque hay gente que no lo cumplía y no había alguien controlando esa situación, ni tampoco quien dispensara alcohol gel antes de tomar los utensilios del buffet. Las almohadas eran un poco incómodas. En nuestra habitación le faltaba privacidad al baño. Buena calidad de la comida, en especial los restaurantes temáticos. Poca área de arena en la playa, lo que provocaba poca distancia social enlas reposeras de la playa. Se nota mucho la disposición de los meseros a servir principalmente a los extranjeros, sobre todo a los estadounidenses por el tema propinas; el resto también pagamos el hotel para ser servido y a veces simplemente nos ignoraban y no ofrecían cócteles.

Daniel Francisco

We had a great time. All the restaurants were good. Room service was good. The room was nice and clean. Some of the furniture is in need of repair. A couple drawers in dresser don't open and close. The staff is nice and the activities are fun. There's nightly music. There was a nice beach BBQ dinner 1 of the nights. The chairs by the pool are always full. If you want a chair plan to be down at the pool at 7AM. Most people put towels out and come back a few hours later. Not sure how they would fix that issue as that seems to be how they do it everywhere. The negative reviews on here must be other resorts or some real difficult people. It's not perfect but a great place to stay in a great location. Upgrade to a balcony for a beautiful view.

Eric J

The hotel is very old and the rooms aren’t nice at all. We ended up upgrading to an ocean front view. The elevators are super old, small and slow. So be prepared to wait forever in the morning when everyone is waking up. The food and drinks weren’t bad. The buffet is super strict with the mask and the hostess don’t even want to provide you with one unless you make a scene.The beach is small and super rocky when entering but if you move further out then it’s fine. Two decent sized pools but the area surrounding the pools are small. They never had empty chairs available and people put there stuff down early to reserve it. No lounges only some tables around the lobby where the bar is. Don’t expect lively entertainment here, the entertainment actually sucks compared to my other resort experiences. If you want to have fun then you’ll have to leave the resort at night. Overall, if you want to relax by the beach and pool and nothing else then I’d recommend but other than that.. I will never be returning here again.

Melissa Castillo

Extremely friendly staff m, awesome service, super clean and entertainment all day, very good location. Did not want to go out of the hotel to explore because there was so much to do in the hotel itself. The vibe is amazing. Family crowd. Food was good in all restaurants. All inclusive was amazing. Must stay place in cancun. Once again, amazing staff and best service was provided

shikha sharma

Este hotel no tiene casi playa, es un amontonamiento de gente!! Una reposera encima de la otra, no hay espacio, horrible! Además me desapareció mi plancha que traje de viaje y nadie se responsabilizó!! No es un hotel recomendable hay 1000 opciones mejores y al mismo precio. Si quieren pasar unas lindas vacaciones: NO VENGAN!!

Ana Carla Urbini

We had the most outstanding stay here! First off the staff was so amazing and always smiling! Our beaches were always clean and again the staff was always smiling and happy. The food at every restaurant was so tasty. We seriously cannot wait to return this year! And hope we see some familiar faces!

Lindsay Newton

El hotel deja muy mal a la marca. La atención en general del personal está volcada únicamente a los extranjeros, por lo que si eres nacional mejor evitate el ser discriminado. El manejo de sus alimentos es deficiente ya que no los mantienen cubiertos ni en temperatura. Las habitaciones les urge mantenimiento y si por alguna razón te saltan para la limpieza olvídate en solicitar que vayan, pues te aseguran que ya realizaron el servicio y tú habitación estará tal cual la dejaste. La verdad es que jamás la había pasado tan mal durante unas vacaciones por culpa del hospedaje

Mariel Souza

Excelente atendimento geral. Restaurantes Excelentes. Limpeza dos quartos boa. Bom kit de "amenities." Instalações limpas, O Hotel é maravilhoso, funcionários impecáveis no atendimento de uma forma geral. Tive problemas ao checar ao hotel, reservamos um quarto frente mar com varanda, não haviam quartos disponíveis e me colocaram num quarto de categoria inferior. Para amenizar o problema, me ofereceram ao final de muita negociação acesso à área "Premier" , uma garrafa de tequila e devolução da diferença entre os apartamentos. sendo este ultimo, eu teria que entrar em contato com a Operadora de viagens para solicitar o reembolso. Mas para nossa surpresa, O Hotel não sinalizou junto à operadora a devolução do dinheiro prometido. O que me fez reduzir á três pontos a experiência que poderia ter sido 5 Estrelas.

Beethoven Nunes

Sucos artificiais nos drinks é algo inaceitável l com aqueles preços de diárias! Considero isso um desrespeito com os clientes. O restante dos serviços é razoável, mas acaba não sendo um bom custo benefício. As filas são enormes no café da manhã. Aguardamos quase uma hora para receber 2 ovos cozidos, depois que eles acabaram no buffet. Estive lá exatamente no dia em que o hotel incendiou. O alarme tocou tão baixo que não daria para escutar se você estivesse dormindo. A escada de incêndioé descontínua. No quarto andar (sentido descida) ela termina e é necessário procurar a continuação da mesma. A administração precisa reformar a escada de incêndio e construir a continuação dela a partir do quarto andar.No momento de um incêndio, se houvesse chamas, não seria possível procurar a continuação da escada. Como eu poderia dizer isso de forma construtiva? Poe favor, revejam seus protocolos de incêdio!!! Por favor, construam um escada de incêdio que funcione se for necessária. Por favor o alarme de incêndio tem que fazer barulho suficiente para acordar alguém, caso esteja dormindo.

Raquel P. de Oliveira

Went with forty one others in a group trip. Pool service from Gabriela was excellent. Restaurants are questionable, long waits and small portions so order twice the amount. Food is good though. Rooms are clean and room service was excellent with good menu. Hotel staff always friendly with fast responses. Elevator reliability is horrible with high wait times due to outages of other elevators. All in all nice place to stay in Cancun.

Kevin Carr

We were originally suppose to stay at Now Emerald, that’s what we booked but were sent here even though we did not agree with it. Anyways, we had a great time at Dreams Sands. Service is TOP NOTCH! We ate at all of the 8 restaurants and the food was amazing! The staff really made sure to have everything you need, they are quick, nice and polite. The views are amazing from every corner of the resorts. The beach is a little stoney, so you have to walk a little further down to go into the ocean, but pretty clean, specious and nice. The hotel is kind of small and has no activities for kids except for the explorers club. (At least a slide for the kids pool would’ve been nice). We probably wouldn’t be back to this resort as we were looking for a resort that has more activities and water park for kids, unless my husband and I were coming alone. But overall had a great time and was pleased with cleanness of the resort and the service we received here unlike in Now Emerald! One thing we disliked a lot was poor air conditioning in the hotel, restaurants , elevators and lobby.

Adisa VS

Imagine all you can eat beefeater martinis and filet mignon served by a staff whose commitment to excellence is essentially unbelievable. That's dream sands. I went in summer low season when it's a ridiculously good value, but I would be satisfied at multiples of the price. Phenomenal and truly relaxing. The essence of a vacation.

John Parkhill

First, the positives. This resort is beautiful. The beach is white sand, spacious, and the water is calm and warm. I really enjoyed the infinity pool. The food was absolutely wonderful, even though they are offering limited options during COVID-19. I'm sure it's even better during normal circumstances. Having both a snack bar and drink bar close to the pools is convenient too. The entertainment staff (especially Sabrina and Jennifer) were so much fun and funny! As for the room, pretty standard for an all-inclusive, so good. Even though the room we were in was described as a "partial ocean view" it had pretty much a full view of the ocean. It was directly out our window. Not sure how it wasn't at least ocean view, if not almost ocean front. Any stay here would be enjoyed, unless your standards are ridiculous. A couple of negatives(?) or at least some things to note. The most obvious was the incessant sales pitches from the staff from start to finish during our stay. They tell you when you go to Cancun to watch out for the timeshare people, but the worst for us was the actual employees at the resort! We couldn't even lay on the beach, return our towels, or walk through the lobby without someone hounding us to pay for an excursion, water sports, or even book a future stay at an AM resorts property. It was very annoying. Secondly was the front desk not offering any upgrades. The resort was only at 35% capacity, and yet they tried to make us pay hundreds of dollars for any upgrades we asked for (separate rooms, higher floor/better view, preferred club, or getting a room with a balcony). Clearly they had the rooms available because they tried charging us to upgrade to them. I have NEVER stayed at ANY resort that said no to an upgrade if they had it available. Last thing was the main pool was heated, and that was the only pool with a swim-up bar. I don't feel like sitting in a heated pool in 100-degree weather to be able to enjoy the swim-up bar, so I missed out on that this stay. But that's just a personal preference. If you like heated pools, you'll be fine. I just spent my time in the infinity, which I preferred anyway. It was less crowded and had different depths so you could sit, stand, or swim whenever you wanted. All-in-all, we had a great time and enjoyed the resort. I honestly would have given this a 5-star review if it wasn't for everybody who worked at the resort trying to sell you stuff CONSTANTLY. I'm used to getting sales pitches a little bit here and there, but this was the worst of any resort I've stayed at, and it wasn't even close.

Alex Krok

I was very disappointed in my experience. I booked this hotel because of the reviews. My experience was gross. The food wasn't great, the bars closed too early. Our room, which I paid extra to upgrade, had black mold in the bathroom/tub and the shower and bathtub didn't work properly. The doors were warped and the sliding door kept falling off the track. I paid for a girlfriends package and didn't even receive what I paid for. The only good thing about this hotel was the entertainment staff. They were very nice. I did say something to the concierge about what was going on and they did nothing. They would tell me to talk to a different person every time and then no one would help me.

Alicia Gembra

We just got back from a 7 day vacation at Dreams Sands. We had a party of 13 and everything was great. The only small complaint I would have would be that the walls are thin at the hotel and if the party next to you is loud you will need earplugs to sleep. Otherwise we all agreed that we would definitely go back again and already talking about a Christmas trip. A couple employees that made our stay awesome are Andres who was our waiter on the beach. He was always attentive and kept our drinks coming. We couldn't have asked for a better server and hope to see him on our next visit. Another was Eduardo (pool concierge). He greeted us every morning to make sure everything was great and if we needed anything. He helped us out with our reservations and any room issues. These two guys were exceptional! Thank you and we will hopefully see you again soon!

Kevin Wray

So far this resort has been a mess! My first room would not cool. Housekeeping opened the blind, the room went to 28°C. When I kept asking for a new room, it took 3 hours and they switched me. That room had a light dripping water. They sent someone to look at immediately. I watched him pull 3 soaking wet towels out of the ceiling. This was at 10pm.... And they wanted me to move all my luggage at that time so they could rent my old room out. No one will stay in there and if they do, the same issue will happen again! I am going diving today, we will see how it is when I get back........ Stay tuned!

Michael Brammeier

I loved the beach! 🏝🏝 Compare to other hotels, the beach here is very peacefull. I even found a Starfish! 🌟 The Staff was so nice and friendly. ☺💯💯 The room itself looked a little old, but well equipped. We totally enjoyed our holiday here! 🍧

Sujin Sunwoo

This is an honest detailed review about our recent experience at dreams. Although we had a good experience I would not stay here again due to the dated and dirty room accommodations. Rooms- very disappointed with the quality of the room. Our room was not a “luxury” accommodation as advertised. My dirty tub stopper was unscrewed and left in the tub. The water would come out yellow each time you turned on the water. Shower diverted was broken and tub clogged. Dusty light switches and sheets smelled musty (like a wet smell that wasn’t dried properly). I requested the items to be addressed or switch rooms and there were no other rooms available or upgrade options. The receptionist said she would send someone we went to dinner and came back to the same issues. Best part of the room was the stocked mini fridge with bottle beer and bottle Mexican cokes. Spa- amazing experience at the spa. All the staff was so attentive and accommodating. My husband and I did a couples message and enjoyed the spa amenities. Highly recommend. Food and drinks- food was descent. Again all the staff was so attentive and accommodating. Bar service was great. Drinks were strong not watered down. Tequila shots were also pretty good quality. Beach is absolutely beautiful. We rented a cabana for $30 and it was so worth it to have a guaranteed spot with a good view. Overall good experience with the exception of the room.

Monica Deleon

Dreams Sands is a beautiful hotel. Of course Oceanviews through out the entire hotel. The food was pretty good. The drinks for the preferred guest are the best. The lobby, pool and beach drinks are a bit watered-down. The resort does not offer alcohol in the mini bar. In fact it's just soda, water and beer. I'm used to having my options in my minibar. Also the honeymoon preferred suite, is not designed for honeymooners. There is no privacy to the suite. In fact, the suites are designed all wrong. I loved the beach, and the staff activities. It's a fair hotel. Just need a few little kinks worked out.

Tonya Graham

Dreams is a great resort. It was very clean every person on the wait staff was allways friendly and willing to help. The afternoon events and evening entertainment was great. We mostly ate at the restaurants at night the food and service was great. In the mornings we ate the buffet large choice of foods. The beach is great spent more time there than the pool nice sand beaches kinda in a bay so no big waves. A great value for the money. Definitely one of the best all inclusive I have been to.

Glenn Schrage

Myself and girlfriend just stayed at the Dreams Cancun and had the best trip ever. The staff was amazing. They were always there to help us. Have to give a shout out to Ricardo, he was very polite and very helpful. Also Oscar was another staff member who would greet us every morning, just to make sure everything was going ok for us. I would definitely go back and stay there again After talking with Ricardo, he told us he was a up and coming artist!! We asked Ricardo to draw a picture of me and my girlfriend and he did an amazing job !!!

CGAMER

Points forts

Excellent

Excellent wellness hotel. Located near shopping areas and the beach. Fantastic service. Beautiful beach.

Located near shopping areas and the beach.

Disponibilité

Arrivée

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