I only gave the review a 3 star because the moment I got here they told me they had no more rooms even though I booked this about 6 months out and had already paid. They sent me to their "sister" Hotel next door that was ran by the same owner.
I was upset with the sister hotel as they have no parking, Our heater barley worked and our door didn't lock at all. The employee's barley spoke English other then one amazing worker.
Our first night we got there we froze all night.
starstarstar KayLee H
Its adequate... Its in the city, close to our venue.. We got basic safe accomodation. Clean and well stocked with essentials to handle hygiene. You get what you pay for...plain and simple.
starstarstar Tahra Daniels
Amazing place for the price. The place reeks of marijuana though and stank and this is no fault of the management as they have posted fines for smoking and prohibit it on premises. The beds were comfy and I had clean linens. The reason I rated them 4 was because it was a hassle to deal with the person when I was checking out. I wanted to extend my stay one more night and he hiked the prices than the one I was offered. He was rude and unfriendly, a very different experience from the person who checked me into the room. Unfortunately they lost a customer who would have given them a good rating and would have stayed another 2 days there gladly. Their location is close to the air train which is an 8 minute walk from the hotel but the walk is through a really sketchy neighborhood.
starstarstarstar Joel Saji John
The 1 star is for the building, it has a European type feel to the structure, apart from that, everything is falling apart.
Customer service is terrible. The phone in my room, hot water and heater were not working, they changed my room twice to get a heated room. The phone in the room wasn't working, the staff asked "why do you need a phone in your room? Don't you have a cellphone?"
If you don't smoke, that's not a facility for you. Weed smell dominates the hallways and elevators after 5pm, even though it clearly says it's a non smoking facility. The smoke detector kept going off. One girl removed her smoke detector and put it in the hallway around 11pm causing more noise.
I have never seen a potentially good facility handled so poorly. Good customer service would have gone a long way.
star Kazeem Ameen
The hotel can be maintained. It has everything that you need other than employees to work.
It need to hire more employees for maintenance.
The owner is not maintaining the property.
Lack of cleanliness and rooms smells a lot.
Super nice location but as per its current condition I will give 3 stars in its category.
starstarstar Rishi Jain
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