Great location and friendly staff. Let me check in 3 hours early which was greatly appreciated after an overnight flight.
Be warned the images on the website can be misleading.
Booked a room with floor to ceiling windows directly across from the square. 100 pounds extra but would be a nice treat…..except room is nothing like the image when booking. Inquired with the check in staff and was told rooms do look different as it’s an old building.
Not a train smash but definitely not what I expected.
starstarstar Nico Jacklein
Overall a beautiful hotel in a very nice location. Very nice staff focused on hospitality. Stayed in the Queen premium room park view which was very small for two people. The room itself was nicely designed and comfortable, but with very little space to live around. Bathroom was as pictured , and the walk in rainfall shower was plenty big enough for me at 6’7”! Hot water pressure was pretty bad however.
Fitz’s bar was a nice first evening start. Small bites of food were very tasty, scotch egg, steak skewers and the best being the parmesan fries!
Breakfast staff in the Galvin were super nice and accommodating. The omelette was the best meal I had there, eggs Benedict was disappointing!
Overall beautiful property, comfortable and the staff were a highlight. For the price, wish the room was larger.
starstarstarstar Peter D
Great location. Amazing beautiful historical building and great facilities. Good size room (we had a deluxe double beds room). Restaurants were great with professional staff but the rest of staff such as cleaners who forgot to fill fridge at times or receptionist who was not attentive and engaging were a bit disappointing.
starstarstarstar Zahra P
Very friendly helpful staff.
Breakfast is nice. Vegetarian sausages are not nice.
The hotel is quite dark but nice quality.
Rooms could be bigger but beds are super comfortable. There is no milk for the coffee and only one small cupboard for a twin room. I only stayed one night so not an issue.
Bathroom spacious and clean.
starstarstarstar G O
This review is entirely based on using the public facilities - I did not stay at the hotel.
Exceptional building at Russell Square with excellent service from both the hotel and hospitality staff.
Full of digital nomads until about 5PM, and then taken over by the social crowd.
Casual service at the bar, but a few creative concoctions on offer that one might try.
starstarstarstar Rajeev Davé
We spent a lovely weekend in one of the suites, it was stunning. The hotel staff were so friendly and attentive, even happy to bring up a HDMI cable for us to use. Cannot fault the hotel. A memorable anniversary for us.
starstarstarstarstar Karen Kemp
Fantastic stay at the Kimpton Fitzroy. The hotel is fabulous, our junior suite was gorgeous (my husband wants to have the same design at home now), the food was great but most importantly, the team made us feel very welcome - as if we were regular guests (which we arent unfortunately). The team was helpful, friendly, and no matter what time of day, even behind the mask we could feel the team smiling to all guests.
starstarstarstarstar Stephanie Catala
An incredible, high quality hotel in a perfect location. We loved the room, the food, and especially the incredible bar! Can't wait to revisit for another weekend away.
starstarstarstarstar Amy Eggleston
Stunning property with fantastic staff. Greeted warmly upon arrival by polite and welcoming porters who showed us to reception. Professional and friendly reception staff made check in a breeze. Reservation at Fitz's was again a winning experience with incredible cocktails in a relaxed and ambient setting, the giant disco ball being the cherry on the top of a fabulous hotel experience. 100% recommend and will be back. Thanks all for a wonderful stay.
starstarstarstarstar Syreeta Robotham
Yet another stay
As per normal friendly helpful staff
They also remembers us and my requirements
New morning restaurant opened a few days ago
Design is in keeping with building
Just needs work on the Air Conditioning
Was too warm
Again staff remembers us
Personally i like that
Would Recommend
A great stay
Beautiful and well appointed clean room
Everything worked including the Hairdryer
Staff knowledgeable when asked questions
The Social evening very enjoyable
Relaxed was a very Pleasant hour
A real change to the normal.
Staff Terrific a definite assert to any Quality Hotel
A Spa would have been nice
The only down side was the late drinks in the bar 3 members of staff no where near the standard as the rest
The stay was a treat from my son as i havent been well
Would stay again
starstarstarstarstar Shirley Gascoyne
A lovely, monumental location in London. It's architecture is a tribute to London and it's location makes its easily accessible by London Underground as well as if you are driving to the location ( as there are public parking spots around Russell Square ).
The staff seem friendly and ready to always help. Keep up the great service, and see you again soon.
starstarstarstarstar Faiz Nazerali
Stayed for 3 nights on a trip to London. The hotel is absolutely stunning, with well appointed rooms, comfortable beds and helpful, friendly staff. Also in a great location, with Trafalgar Sq about a 20min walk.
Unfortunately I've knocked a star off as the staff at breakfast were not the best. 10 minute wait for a black coffee on the first morning (only 5 tables in), had to ask twice for coffee on the second morning, with it being offered in a takeaway cup when it eventually arrived as we had finished breakfast and were heading out.
Our final morning wasn't much better, however it was toast this time. 20 minutes for toast to arrive after asking twice.
I am being extremely critical with the above but the service experienced doesn't fit with the overall impression or stay you expect at a hotel of this standard.
That said I would most definitely stay again.
starstarstarstar John Rogerson
The Kimpton Fitzroy is by far the best place I have stayed at in London. The service was top-notch, the beds were so comfortable and the rooms were quite spacious. We stayed there for a special occasion and the hotel is beautifully decorated and everything appears to have been recently renovated. Check-in and the front desk was so helpful and I really liked the text message updates about our room and our reservations. I highly recommend splurging for one of the suites, as the bathroom was absolutely stunning with a huge walk in shower and had one of the best bathtubs I've ever used. The building itself is gorgeous and I also definitely think you should try to grab a cocktail at Fitz's bar if you have some time. I've stayed in so many hotels over the years for work all over the world and this one really blew it out the water for me!
starstarstarstarstar Lauren Dillon
Beautiful hotel with an amazing cocktail bar! Danielle looked after us all night and made sure we had everything we needed. The room was very comfortable and the breakfast was delicious.
Highly recommended!
starstarstarstarstar Andreea iancu
Just returned from a welcome weekend break at the Kimpton Fitzroy in Russell Square. A relatively recent multi-million pound upgrade and refit really shows from the moment that you enter the incredible entrance hall. If you like lush furnishings and beautiful design, then this is your place. Handily placed for the tube and British museum, attractions are close at hand. One of the best things we found in relation to this luxury hotel was the extremely friendly and helpful staff. Staff in all key areas were superb. Special mention to Dorine who went above and beyond on our last day. Would recommend for a refreshing change in a stunning central five star hotel.
starstarstarstar David Mowbray
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