starstarstarstar Rkrdo Azvdo

Such an unfortunate experience and lousy customer service. My family had booked out a suite several months ago at this resort, to stay for a week. A week prior to check-in, the office manager calls my father to confirm that we are still coming and see what time we would like to check in. They confirm a time and she states we're going to have a great stay and that they are not very full or very busy while we are there. The morning of check-in, we get an email informing us that the reservation had been cancelled. My sister and her family are on a plane at this time, flying cross country to stay at this resort. Now we have to scramble to find another place to stay all week. This is not how you treat customers or just people in general. I would not recommend staying at this resort.

star Joshua Smith

starstarstarstarstar Bea Sevillano