We enjoyed it a lot (end of Sept. 22).
Great breakfast, spacious and cosy room, great sauna (dry/wet) and just next door to the First railway station with its diverse culinary attractions.
We enjoyed swimming in the rooftop pool (~20 meters long)
starstarstarstarstar Shay Tene
Beautiful fabulous hotel, great vibe, great location, great lobby. Unfortunately the pool on the roof closes early, 6 PM so no access at night to sit outside and relax. The hotel is located in the German colony, which if you don’t know, is like the west village in NYC. FANTASTIC LOCATION. Great local cafes.
starstarstarstar Paul Greenberg
The hotel feels really premium, the rooms are large and comfortable, the beds are simply perfect.
We had breakfast at the hotel, and it was simply amazing, one of the best I’ve ever had.
They have two pools, one inside and one outside, both look pretty, but when we were there the water was very cold in both pools, and they have no hot pools or something like that.
Also, the parking at the hotel is not included in the price, which was a bit unexpected when taking the price we paid into account.
The parking at the hotel costs around 60₪ a day, and resets every time you take the car out, which can turn out to be pretty expensive.
starstarstarstar Guy Kaplan
I am having drinks with family at the hotel coffee shop. It has a beautiful bourgeois atmosphere, and the little touches of class that I love. Not because I like fancy things but because it shows that someone put the thought into the level of hospitality they were looking for. Tea served with a teapot, honey brought in a little personal pot, a small chocolate on the side, the cocktail had cinnamon on one side of the glass just for the olfactory addition… I prefer simple in my day to day, but if you are gonna do it, then do it right. Well done Orient!
starstarstarstarstar Yoel Ben David
Me and my girlfriend stayed at the Orient Hotel in Jerusalem in April to celebrate her birthday. We were very impressed with the architecture of the hotel and the design of the rooms. But unfortunately here ends the compliments we have about the hotel, because the service we received from the hotel staff was poor.
Some examples:
1. We had two separate reservations, one for the night between Thursday and Friday and one for the night between Friday and Saturday. It was the first time we have ever asked to switch rooms during our vacation at the hotel, and not just combine our two reservations and allow us to stay in the same room from Thursday to Saturday .Only after an hour of conversation with the staff in the lobby, they agreed to let us stay in the same room, but the initial experience at the hotel was unpleasant and exhausting.
2. For the second day of our vacation we booked a treatment at the hotel's spa. I paid for it before we arrived at the hotel. At the end of the treatment, the secretary of the spa approached us and asked to pay for the treatment. When I told her that I have already paid for it, she said it doesn’t appear in her system. I asked her if we can take care of it when we leave the hotel in the checkout, but she said it must be treated now. So it turned out that me and my girlfriend had to wait outside the spa for almost an hour in the middle of our vacation, until the secretary checked if we had already paid. Of course in the end, she told us they had an error in the system and indeed we had already paid.
3. A wine that was not brought to our room even though we were told several times in the lobby that we would receive, and there are more examples.
My recommendation is that you think twice before making a reservation for the Orient hotel in Jerusalem. It is one of the most expensive hotels in Israel and the service you will receive will be from one of the poorest hotels in Israel.
star Tomer Lieber
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