Really nice hotel, the area has some great restaurants and it's a few minutes walk to the Emirates airline. Hotel rooms were modern, clean and comfortable. Breakfast was nice, the reception area and bar comfortable and spacious. Drinks prices were extremely high even for a London hotel.
starstarstarstar Chris Parkin
Sahara from guest relations made our wedding anniversary the best one yet. We got upgraded to amazing suite with some treats and decorations in the room. It was perfect. Also the food from the restaurant and breakfast was excellent .
starstarstarstarstar Yasmin El-Ziftawy
My family and I had a very nice stay at the Emerald Beach!! Check in was easy, our rooms were very clean. Nice clean bedding, the A/C worked great. The bathrooms were very clean and had plenty of towels. The hotel staff were very friendly and accommodating. The beach was nice and there is a big deck and chairs to sit it right off the water.
starstarstarstarstar Taylor Marsden
This is a wonderful location for conferences or events at the Excel. If you are purely planning on staying for the event, this is one of the best in the area. This hotel is within 5 minute walking distance the Excel a photo attached of the event site is the view from my window.
The only reason why I marked down a star is due to the fact that in my room I have a pipe or maintenance noise that sounds like a table being dragged across a tile floor. This noise, (and 6 hour jet-lag) has made sleeping almost impossible as if "sounds-off" randomly every 5-20 minutes. As I diagnosed this noise and non-sleeping issue a couple of days ago (leaving tomorrow) I decided to keep my room and tough-it-out.
I also noticed that in the shower area I have had what I believe to be shampoo sticker(s) (one fell off when I touched-it) since day one. The room has been "cleaned" daily, though the stick remains.
The shower is a bit of an issue as well. Regardless of using the top or side shower head I have to do a "shower shuffle" (while avoiding to get soap in my eyes and not slip) each time I shower that consists of rinse, water off (completely), use my foot as a squeegee to the drain (which I end-up completely removing) and repeat the entire process up-to 3 times a shower to prevent flooding onto the bathroom floor. The stepping town on the floor for the shower ended up getting saturated regardless of my "shower shuffle" efforts each time.
The outlet in the bathroom is not a Type-G so when getting ready in the morning I had extreme difficulty blow-drying my hair with lighting and mirror that was not in the bathroom. Each location in the room that had an outlet and mirror had terrible lighting. I made-due, however that was a challenge and I did not get a desirable look while at the conference.
One nicety about the room was the hot water/tea-pot! I attached a picture for reference. It looks extremely lame, however it heats-up within 1-2 minutes to a steamy temperature! Due to the lack of efficient devices now-a-days I am extremely excited when devices exceed expectations.
The redeeming qualities to this hotel are the service which is top-notch! The concierges are extremely helpful and if you are not able to sleep during the night they will allow you to utilize the super-cool extremely awesome hot chocolate/coffee machine that is self-serve in the restaurant! I appreciate the little things in life and love sweets! This machine made a perfect mug of hot chocolate with foam that came right to the top of the mug with only one touch of a button. The other extremely wonderful complimentary service is the foot/leg massage machines near the elevators! After a long day of standing at the conference both days I was able to sit and relax while getting my feet and calf(s) massaged! There are 3 machines total located in the seating area next to the elevators.
I gave this hotel four stars even though I had issues sleep due to noise, the sticker, and the "shower shuffle" the staff did everything they could to accommodate. The location was ideal for the need (conference), and they facility was at the quality of this level.
starstarstarstar Crystal Murray
Had a really lovely stay here with my partner. Rooms were spacious and had a good view. We had a lovely dinner over looking the river too. Beautiful lobby. Great selection of breakfast. Really helpful staff. We didn't get an opportunity to use the spa. Really happy and attentive staff located in a bright airy reception. Location right next to Excel London so great if you are visiting Excel, but the area is very quiet otherwise. Hotel is in excellent repair with enough to facilities to enjoy your stay. Beds a little too hard to get a good nights sleep!
starstarstarstarstar Jacob Marks
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