This is definitely not like the other Holiday Inns you might have experienced, the standards are very low at this one.
The hotel has a grand reception and few shops and a coffee shop too. There is free bus service available to the Haram and back to the Hotel. There is swimming pool available in the Hotel and few paid massage chairs.
Our room had an ironing board and an iron which helped us and made it easy for us.
- There was no room service, we saw the room service guys near our room and asked them, they said we have to call the reception and request for room service and they will send someone which will be as per their own schedule and you will have to wait in the room.
- The fire alarm rings randomly and the lifts don't work at that time.
- Some of the rooms have no windows, so no fresh air.
- The rooms are definitely not checked before allocating them to the customers, our room had 1 lamp which was not working and the washroom was not filled with all the toiletries.
- The room key would often stop working and we had to take it back to the reception to have it working again.
- All the walls of the room are made of gypsum which was not solid wall, so you can hear the doorbell from other room and it will feel as if it rang in your room, sometimes you will also hear people in the other room talking because of the thin walls.
- Bus is available every 30 minutes to take you to the Haram
starstar Muhammad Hasnain
I would like to share a nice experience I had at the hotel. The rooms are really nice, the staff are super friendly, I had a couple of complaints but it was handled perfectly from the Customer relations manager "Ghaidaa" and the Duty manager. They really made a huge difference in our stay. The only draw back for the hotel is where the bus drops you off at Al Haram, its extremely far away as there are no opened doors beside this place, very long walking distance... after the first day we decided to go and come back with Taxi as its much easier. Over all the stay was amazing because of the friendly and high problem solving capabilities of the duty manager and the customer relations manager :)
starstarstarstar Mahitab Bahgat
The fire alarm rang 3 times for at least 10 minutes each time when I was sleeping. The wifi is extremely slow. The service is very bad, I had to wait 30 minutes until someone came and took my luggage from the car. Not worth the money I paid. I was expecting way more for an internationally well known hotel.
star Waleed Tarrab
Very bad experience the room was not cleaned for 4 days during our stay. We did not even get clean towels or toilet paper. We told them every day and we come back and the room is still the same. I am very disturbed by this service. Very abnormal. We saw the room cleaner and we had to beg him by giving him money for him to even agree to clean it. What kind of service is that?
star U U
Excellent shuttle facility by hotel, very peaceful stay with all aminities and humble staff. Too much restaurants with various food surround hotel.
Nice and memorable stay .
starstarstarstarstar Thesisbinding MAZHAR KANSARA
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