I love Charlotte, but had never stayed uptown. We came into town for a conference at the Charlotte Convention Center. I paid premium for a city view. The room itself was fairly small given the price, but the view was indeed great. No one had turned the mini fridge on prior to arrival so it took about a half day to get cold. That really annoyed me.
The hotel itself was in walking distance of so many awesome things. We walked everywhere while we stayed. The location of the hotel is no doubt amazing.
Overall the time we had was amazing. Only thing that kept the hotel from five stars was lack of microwave in a premium room, the fridge delay, and small space for the price paid.
That said though, I’d stay again for sure.
starstarstarstar Eric Maynes
I loved our room. The view was absolutely beautiful. It was Christmas time, and they had the lobby decorated. It was so nice to come in and see everything lit up. The only complaint I have is the breakfast bar. I would recommend finding another place to dine.
starstarstarstarstar Gypsy Fralix
Bom hotel no centro de Charlotte.
starstarstarstar JM Silva
Hotel is perfectly located and relatively clean.Staff wasn't bad but not as Hospital as they should be in a Hilton.Also no complementary water or coffee.Restaurants open late in the morning and for early risers no options to get coffee or a bite.Pricey for what you get.
starstarstar William Quigley
First let me say this the room price jump was ridiculous… We paid 889.96 for two nights… Of course it was a game but still a straight rip off.. Our room was a two queens bed and smell like it was freshly mop with a mildew mop…. The bed was hard and the room was extremely cold. The icebreaker was the rip off that occurred while we were there.. my husband went to get a drink sat night around 10 something.. The bartender Daniel made the drink and charge my husband card 37 dollars for 9 dollar drink… My husband tip before knowing the scam had occurred 3 dollars bringing his total 12.37 or34 cents.. He walks away look at his account and went back to the bartender he act like the computer did it and told my husband he would have to wait until Monday when the manager in… I was sleep but the next morning I call the front desk and spoke to someone and they directed me to the food and beverage manager only after I said I will be calling the police because this is stealing… Yes it was only a 25 dollar overcharged but it’s about fairness… We paid 889.96 for two nights without trying to get over.. I expected to be treated fair especially how expensive our stay was… But back to the matter at hand.. I talk to the manager he proceeded to tell me he has to do an investigation without asking for my husband bank statement just receipt number and then said we will have your money back 3-5 days after our investigation done.. I then said we’ll let me call the police because sound like Daniel the bartender wasn’t going to get nothing done because he blame it on the computer,… Like really? I was then told no need to do that just give me an hour.. The manager calls back in an hour and offer breakfast coupons and said we still have to wait for our money… I said I wasn’t satisfied and the first thing he said well we can’t give you any money insinuating I wanted a discount because their wrong doing no I wanted my money back on my card because it was stealing to me…. My husband was frustrated so I took the offer because he was over it… I still feel we was wrongfully done and it made our stay uncomfortable… I feel Hilton should do better with customer far as making them feel better not like they was wrong for mentioning it….. I gave it a 2 because the overall staff was phenomenal… Primeiro, deixe-me dizer que o salto no preço do quarto foi ridículo… Pagamos 889,96 por duas noites… Claro que foi um jogo, mas ainda assim um roubo direto. esfregar…. A cama era dura e o quarto estava extremamente frio. O quebra-gelo foi o roubo que ocorreu enquanto estávamos lá. sabendo que o golpe ocorreu 3 dólares, trazendo seu total de 12,37 ou 34 centavos. … Eu estava dormindo, mas na manhã seguinte liguei para a recepção e falei com alguém e eles me encaminharam para o gerente de alimentos e bebidas somente depois que eu disse que chamaria a polícia porque isso é roubo… Sim, foram apenas 25 dólares a mais mas é uma questão de justiça… Pagamos 889,96 por duas noites sem tentar superar. ele tem que fazer uma investigação n, sem pedir o extrato bancário do meu marido, apenas o número do recibo e, em seguida, disse que receberíamos seu dinheiro de volta 3 a 5 dias após a conclusão de nossa investigação. vai fazer nada porque ele culpa o computador,… Tipo mesmo? Disseram-me então que não precisava fazer isso, apenas me dê uma hora. disse bem, não podemos lhe dar nenhum dinheiro insinuando que eu queria um desconto porque eles estão fazendo errado não, eu queria meu dinheiro de volta no meu cartão porque estava me roubando…. Meu marido ficou frustrado, então aceitei a oferta porque ele havia superado ... Ainda sinto que fizemos algo errado e isso tornou nossa estadia desconfortável ... Acho que o Hilton deveria fazer melhor com o cliente, fazendo com que se sentissem melhor, não como se estivessem errados por mencionar isso… dei 2 porque a equipe geral foi fenomenal…
starstar Teya woodard
First let me say this the room price jump was ridiculous… We paid 889.96 for two nights… Of course it was a game but still a straight rip off.. Our room was a two queens bed and smell like it was freshly mop with a mildew mop…. The bed was hard and the room was extremely cold. The icebreaker was the rip off that occurred while we were there.. my husband went to get a drink sat night around 10 something.. The bartender Daniel made the drink and charge my husband card 37 dollars for 9 dollar drink… My husband tip before knowing the scam had occurred 3 dollars bringing his total 12.37 or34 cents.. He walks away look at his account and went back to the bartender he act like the computer did it and told my husband he would have to wait until Monday when the manager in… I was sleep but the next morning I call the front desk and spoke to someone and they directed me to the food and beverage manager only after I said I will be calling the police because this is stealing… Yes it was only a 25 dollar overcharged but it’s about fairness… We paid 889.96 for two nights without trying to get over.. I expected to be treated fair especially how expensive our stay was… But back to the matter at hand.. I talk to the manager he proceeded to tell me he has to do an investigation without asking for my husband bank statement just receipt number and then said we will have your money back 3-5 days after our investigation done.. I then said we’ll let me call the police because sound like Daniel the bartender wasn’t going to get nothing done because he blame it on the computer,… Like really? I was then told no need to do that just give me an hour.. The manager calls back in an hour and offer breakfast coupons and said we still have to wait for our money… I said I wasn’t satisfied and the first thing he said well we can’t give you any money insinuating I wanted a discount because their wrong doing no I wanted my money back on my card because it was stealing to me…. My husband was frustrated so I took the offer because he was over it… I still feel we was wrongfully done and it made our stay uncomfortable… I feel Hilton should do better with customer far as making them feel better not like they was wrong for mentioning it….. I gave it a 2 because the overall staff was phenomenal…
starstar Teya woodard
Great location.Close to lite rail, restaurants, and more.What service?You have to chase down house keeping for towels.I had to walk down to front desk to get coffee for room.Rooms and hotel not really being invested in.You can see the slow deterioration.Mold on the showerhead. Doors not being painted. Close to same level of service & rooms as a Motel 6.I am a Hilton Honor member - not sure why I still bother with the misplaced sense of loyalty.
starstarstar Richard Crutchfield
First let me say this the room price jump was ridiculous… We paid 889.96 for two nights… Of course it was a game but still a straight rip off.. Our room was a two queens bed and smell like it was freshly mop with a mildew mop…. The bed was hard and the room was extremely cold. The icebreaker was the rip off that occurred while we were there.. my husband went to get a drink sat night around 10 something.. The bartender Daniel made the drink and charge my husband card 37 dollars for 9 dollar drink… My husband tip before knowing the scam had occurred 3 dollars bringing his total 12.37 or34 cents.. He walks away look at his account and went back to the bartender he act like the computer did it and told my husband he would have to wait until Monday when the manager in… I was sleep but the next morning I call the front desk and spoke to someone and they directed me to the food and beverage manager only after I said I will be calling the police because this is stealing… Yes it was only a 25 dollar overcharged but it’s about fairness… We paid 889.96 for two nights without trying to get over.. I expected to be treated fair especially how expensive our stay was… But back to the matter at hand.. I talk to the manager he proceeded to tell me he has to do an investigation without asking for my husband bank statement just receipt number and then said we will have your money back 3-5 days after our investigation done.. I then said we’ll let me call the police because sound like Daniel the bartender wasn’t going to get nothing done because he blame it on the computer,… Like really? I was then told no need to do that just give me an hour.. The manager calls back in an hour and offer breakfast coupons and said we still have to wait for our money… I said I wasn’t satisfied and the first thing he said well we can’t give you any money insinuating I wanted a discount because their wrong doing no I wanted my money back on my card because it was stealing to me…. My husband was frustrated so I took the offer because he was over it… I still feel we was wrongfully done and it made our stay uncomfortable… I feel Hilton should do better with customer far as making them feel better not like they was wrong for mentioning it….. I gave it a 2 because the overall staff was phenomenal…
starstar Teya woodard
Great location. Close to lite rail, restaurants, and more. What service? You have to chase down house keeping for towels. I had to walk down to front desk to get coffee for room. Rooms and hotel not really being invested in. You can see the slow deterioration. Mold on the showerhead. Doors not being painted. Close to same level of service & rooms as a Motel 6. I am a Hilton Honor member - not sure why I still bother with the misplaced sense of loyalty.
starstarstar Richard Crutchfield
I recently visited this hotel with my significant other and we had a great experience! We were celebrating his birthday, and thought this location was perfect. The room we had was on the Hilton member floor which came with extra perks. I won't go into detail with that, but if you are not a Hilton member I highly recommend becoming one. We did experience an issue with getting into our room, but the staff were attentive with assisting us it was a mere hiccup. The location was perfect as we were able to either scooter or walk to every location. The pride parade was happening at the time as our stay which allowed us to have more to do. The parking was also easy and affordable. The area around the hotel is very beautiful, for even just going on a walk. There is plenty to do around this hotel. Overall, out of all of the hotels we have stayed at in our visits to Charlotte this is the top one. The interior and decor when you walk into the hotel down to your room is beautiful. I highly recommend coming here. Recentemente, visitei este hotel com meu outro significativo e tivemos uma ótima experiência! Estávamos comemorando seu aniversário e achamos que esse local era perfeito. O quarto que tivemos foi no andar membro do Hilton que veio com vantagens extras. Não vou entrar em detalhes sobre isso, mas se você não é um membro do Hilton, eu recomendo se tornar um. Tivemos um problema ao entrar em nosso quarto, mas a equipe foi atenciosa em nos ajudar, foi um mero soluço. A localização foi perfeita, pois fomos capazes de andar de scooter ou a pé para todos os locais. A parada do orgulho estava acontecendo no momento da nossa estadia, o que nos permitiu ter mais o que fazer. O estacionamento também foi fácil e acessível. A área ao redor do hotel é muito bonita, até para passear. Há muito o que fazer em torno deste hotel. No geral, de todos os hotéis em que ficamos em nossas visitas a Charlotte, este é o melhor. O interior e a decoração quando você entra no hotel até o seu quarto é lindo. Eu recomendo vir aqui.
starstarstarstarstar Crystal Miller
I had an enjoyable experience staying here for Pride weekend as the hotel is located right in the center of everything. As a gold member, I was upgraded to the executive floor which offered free snacks and drinks. The lobby/common areas were beautiful and I appreciated how the parking deck is connected directly to the hotel. The room itself was nice and clean but the purple/green color scheme felt super outdated and tacky. Most of the furniture seemed pretty outdated as well. The bathroom was very nice though and I really liked the big, glass-enclosed shower. The downstairs bar/restaurant was pretty good but definitely overpriced. Overall, this is a solid option but could be improved by updating the rooms to feel more modern. Eu tive uma experiência agradável ficando aqui para o fim de semana do Orgulho, pois o hotel está localizado bem no centro de tudo. Como membro ouro, fui atualizado para o andar executivo, que oferecia lanches e bebidas gratuitos. O lobby/áreas comuns eram bonitos e eu apreciei como o deck de estacionamento está conectado diretamente ao hotel. O quarto em si era bom e limpo, mas o esquema de cores roxo / verde parecia super desatualizado e brega. A maioria dos móveis parecia bastante desatualizada também. O banheiro era muito bom e eu realmente gostei do grande chuveiro com box de vidro. O bar/restaurante no térreo era muito bom, mas definitivamente caro. No geral, esta é uma opção sólida, mas pode ser melhorada atualizando os quartos para se sentirem mais modernos.
starstarstarstar Chandler
I recently visited this hotel with my significant other and we had a great experience! We were celebrating his birthday, and thought this location was perfect. The room we had was on the Hilton member floor which came with extra perks. I won't go into detail with that, but if you are not a Hilton member I highly recommend becoming one. We did experience an issue with getting into our room, but the staff were attentive with assisting us it was a mere hiccup. The location was perfect as we were able to either scooter or walk to every location. The pride parade was happening at the time as our stay which allowed us to have more to do. The parking was also easy and affordable. The area around the hotel is very beautiful, for even just going on a walk. There is plenty to do around this hotel. Overall, out of all of the hotels we have stayed at in our visits to Charlotte this is the top one. The interior and decor when you walk into the hotel down to your room is beautiful. I highly recommend coming here.
starstarstarstarstar Crystal Miller
I had an enjoyable experience staying here for Pride weekend as the hotel is located right in the center of everything. As a gold member, I was upgraded to the executive floor which offered free snacks and drinks. The lobby/common areas were beautiful and I appreciated how the parking deck is connected directly to the hotel. The room itself was nice and clean but the purple/green color scheme felt super outdated and tacky. Most of the furniture seemed pretty outdated as well. The bathroom was very nice though and I really liked the big, glass-enclosed shower. The downstairs bar/restaurant was pretty good but definitely overpriced. Overall, this is a solid option but could be improved by updating the rooms to feel more modern.
starstarstarstar Chandler
I'm not sure what was going on,but we had zero room service.We had to call for additional towels. I'm not sure if it's a Staffing issue or cost cutting.The restaurant was also short staffed and the wait was excessive.Don't take it that everything was bad... The check-in folks were nice and the handful of staff in the restaurant,inspite of shortages, were able to do their best and even managed smiles. With a good few staff members,all that's needed are a few more hands. ...just my humble suggestion. Não tenho certeza do que estava acontecendo, mas não tínhamos serviço de quarto. Tivemos que pedir toalhas adicionais. Não tenho certeza se é uma questão de pessoal ou corte de custos. O restaurante também estava com poucos funcionários e a espera foi excessiva. Não pense que tudo foi ruim... O pessoal do check-in foi simpático e o punhado de funcionários do restaurante, apesar da escassez, conseguiu fazer o seu melhor e até conseguiu sorrir. Com alguns bons membros da equipe, tudo o que é necessário são mais algumas mãos. ... apenas minha humilde sugestão.
starstarstarstar Alexander Barthe
We chose this location because of it's proximity to Bank of America Stadium, and because we were under the impression there was a pool on site for our kids based on the advertising. Unfortunately the latter is not true. Hotel guests have access to the YMCA across the street which has a lap pool and you have to call them to make reservations to use it and it's only open limited hours (closed every other hour)! Oh, and kids are not allowed! Had this been clear we would have likely selected a more family friendly location. Don't make the same mistake we did. The refrigerator in our room was working but damaged. The breakfast was buffet style and cost $20/person. Our kids wanted pancakes and they were all hard as a rock and couldn't even be cut with a knife. The staff were kind enough to get them fresh ones, but the French toast was the same situation and the bacon was cooked to a crisp and so dry you could barely eat it.I won't even go into the other issues on this forum, but word to the wise, at this price point, there are better options, and this is not a good option for families in my opinion. Escolhemos este local por causa de sua proximidade com o Bank of America Stadium e porque tínhamos a impressão de que havia uma piscina no local para nossos filhos com base na publicidade. Infelizmente, o último não é verdade. Os hóspedes do hotel têm acesso ao YMCA do outro lado da rua, que tem uma piscina com raia e você deve ligar para eles para fazer reservas para usá-lo e está aberto apenas em horários limitados (fechado a cada duas horas)! Ah, e crianças não são permitidas! Se isso estivesse claro, provavelmente teríamos selecionado um local mais familiar. Não cometa o mesmo erro que cometemos. A geladeira do nosso quarto estava funcionando, mas danificada. O café-da-manhã foi em estilo buffet e custa US$ 20/pessoa. Nossos filhos queriam panquecas e todas eram duras como uma pedra e não podiam ser cortadas com uma faca. A equipe foi gentil o suficiente para levá-los frescos, mas a torrada francesa foi a mesma situação e o bacon foi cozido para um crocante e tão seco que você mal podia comer. Eu nem vou entrar em outras questões neste fórum, mas palavra para o sábio, neste ponto de preço, existem opções melhores, e esta não é uma boa opção para famílias na minha opinião.
starstar Tony Buccheri
I'm not sure what was going on, but we had zero room service. We had to call for additional towels. I'm not sure if it's a Staffing issue or cost cutting. The restaurant was also short staffed and the wait was excessive. Don't take it that everything was bad... The check-in folks were nice and the handful of staff in the restaurant, inspite of shortages, were able to do their best and even managed smiles. With a good few staff members, all that's needed are a few more hands. ...just my humble suggestion.
starstarstarstar Alexander Barthe
We chose this location because of it's proximity to Bank of America Stadium, and because we were under the impression there was a pool on site for our kids based on the advertising. Unfortunately the latter is not true. Hotel guests have access to the YMCA across the street which has a lap pool and you have to call them to make reservations to use it and it's only open limited hours (closed every other hour)! Oh, and kids are not allowed! Had this been clear we would have likely selected a more family friendly location. Don't make the same mistake we did. The refrigerator in our room was working but damaged. The breakfast was buffet style and cost $20/person. Our kids wanted pancakes and they were all hard as a rock and couldn't even be cut with a knife. The staff were kind enough to get them fresh ones, but the French toast was the same situation and the bacon was cooked to a crisp and so dry you could barely eat it. I won't even go into the other issues on this forum, but word to the wise, at this price point, there are better options, and this is not a good option for families in my opinion.
starstar Tony Buccheri
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your hotel. They compare hundreds of booking web sites and typically will have rooms much cheaper compared to others! Thank me later on! This resort is one of the best in the area. I have been staying here for a very long time. If you stay for a few nights you definitely won't be let down.I really enjoyed my stay at the Hilton. Before I arrived, I was upgraded to the Executive level- so I felt like a celebrity. The hotel is in a great location, they have great amenities, awesome staff, and also have a pretty tasty restaurant. I recommend staying here and I will definitely be back! Não se esqueça de usar ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm ao reservar seu hotel. Eles comparam centenas de sites de reservas e normalmente terão quartos muito mais baratos em comparação com outros! Agradeça-me mais tarde! Este resort é um dos melhores da região. Estou aqui há muito tempo. Se você ficar por algumas noites, você definitivamente não ficará desapontado.Eu realmente gostei da minha estadia no Hilton. Antes de chegar, fui promovido ao nível Executivo - então me senti uma celebridade. O hotel está em uma ótima localização, eles têm ótimas comodidades, funcionários incríveis e também têm um restaurante bastante saboroso. Eu recomendo ficar aqui e eu definitivamente voltarei!
starstarstarstarstar Kristopher Caya
Hotel moderno, limpo, sem carpete nos quartos, pessoal atencioso, excelente localização.
starstarstarstarstar Samuel Goldenberg
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your hotel. They compare hundreds of booking web sites and typically will have rooms much cheaper compared to others! Thank me later on! This resort is one of the best in the area. I have been staying here for a very long time. If you stay for a few nights you definitely won't be let down.
I really enjoyed my stay at the Hilton. Before I arrived, I was upgraded to the Executive level- so I felt like a celebrity. The hotel is in a great location, they have great amenities, awesome staff, and also have a pretty tasty restaurant. I recommend staying here and I will definitely be back!
starstarstarstarstar Kristopher Caya
Si gustas pasar una noche o un dia agradable visita este lugar
starstarstarstarstar Clemente Perez
Buen servicio, sólo que ahora están remodelando y es un poco ruidoso en las habitaciones. La organización y servicio muy buenos. Un buen hotel sea negocios, vacaciones o relax.
starstarstarstarstar Edna Rodriguez
La HISTORIA del..... Hotel HILTON CharlotteCenterCity.LaAMISTADyelbuenSABORsiempreperdura en el TIEMPOGràcies marcel
starstarstarstarstar Marcelino Freixas
El hotel estaba muy lindo, pero nuestro quarto ne tenia microondas ni refrigerator
starstarstarstar Bryan Gonzalez
El lugar es bonito y limpio aunque en las habitaciones se filtra el sonido y conversaciones de cuartos contiguos.
starstarstar Pablo Andrade
Buen servicio en el bar para tomar algo despues del trabajo
starstarstarstar Manuel Arguelles
Excelente servicio. La ubicación es inmejorable, parqueaderos cerca y a super precios (menos de $7 por 12 horas)
starstarstarstarstar Héctor Guerrero
Tuve una estancia decente con un montón de las características de la cadena Hilton familiares . La televisión está limitada a un volumen bajo y las entradas están bloqueadas , que era muy incómodo.
starstarstarstar Jonny Castillo
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