Long review in advance. Let me start with I’m from Palmdale. I’ve been in and out of this hotel many times and Hilton in general. This last stay was a mess, not sure what happened to this place over the last 6 months since I stayed last because yes, I stay at least 2-4 times a year. I check in and I authorize for them to charge me $544.99 with incidentals. Normal. Enter my room and it smells like the previous person chain smoked. So they bring in an air purifier machine and put me in another room. Great. Following day I spend time with family on Christmas and come back to being locked out of my room with my dogs inside the room. The girl at the desk never swapped my room in the system so booked my current room to someone else until discovering all of my belongings and dogs inside. Yes, they entered my room without me being there. So they locked my keys that way they would know who the room belonged to. I got new keys and checked out the following day. They then charged my card $444.99 after I checked out. Usually the one charge stays and incidentals falls off but no, they charged my card $1,000 for my stay! When I called this morning the girl at the desk was not helpful as if I was crazy saying I had two charges because she could only see one. What if someone only had $1000 and used a debit card authorizing the $500… you charge them $1000… how do they get home from vacation after maxing out their card etc. luckily I used a credit card and I am not out money I need. I haven’t never once in all my 20+ stays been charged $1,000 for a hotel stay that should have been $444 and then get treated like I’m dumb. Clearly something went wrong but they don’t want to help. I called corporate and they were dismissive as well but luckily my bank is helping dispute the charge. I signed a paper authorizing $544… not $1,000. Be careful anyone who stays here. What’s also insane is this is a Palmdale hotel and they charge $15 for parking a night… we’re not in Los Angeles… Palmdale location is crazy to charge a parking fee.
star M H
I've been staying here for almost 10 years on work travel, but I won't any longer. The charge for parking is ridiculous for the area. My room smelled of must and cleaning supplies. The toilet ran occasionally throughout the night. The gym room had no towels and no wipes. The TV reset every time the fridge compressor turns on. Only 2 choices of tea in the morning. None of those were problems before. The only good I can say on my last trip is the staff is friendly, especially the breakfast keeper. Despite renovations years ago, it's still a dated hotel and will no longer get my business.
starstarstar Doug Hoffman
If u have a Firestick or a game u want to connect to tv do not come here!! They only have a cable remote and they refuse to get a universal remote. I never been to a Hilton where I could not plug my Firestick in. Then they do not have trays or to go boxes for breakfast. I like to eat in my room. I never heard of a Hilton that did not have anything to carry to go. I won’t be back and I’m a diamond member!
star msskin sosoft
Ok property with lovely staff, only let down by the money grabbing activities from management. I didn’t park on the hotel grounds (parking at the next door strip mall is free), but they still charged 15 USD on my final emailed bill. They also unilaterally decided to delete the Hilton honors gold perks. These welcome gifts are hardly gold, frankincense or myrrh, but it’s the thought that counts…
UPDATE 26 Oct.2022: Hilton refunded the parking fee. Still had to spent 15 min on hold to get this done but they did act on it, so that's nice.
starstar Jeroen Berghuis
I booked 2 nights here and I was charged twice for one of the nights and they never gave me my money back. That’s $178 wasted. Their mini fridge didn’t work, it wasn’t cool enough. Other than that everything was great. Friendly staff and clean rooms.
star Reyna Santiago
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