Other reviewers raved about the breakfast, but something must have changed drastically. Their breakfast was the same, sad fare offered at many hotels: overcooked scrambled eggs, soggy "fried" potatoes, pale droopy sausages, almost raw bacon, and pathetic baked goods. Our room was also very uncomfortable. It was tiny, with no usable drawer space and no luggage racks, even when requested. The rolling bathroom door was unbelievably noisy, and the room-darkening shades let it tons of light from the adjoining parking lots. The room lighting was weird and garish. The lobby was pretty, and the staff was pleasant, but we definitely won't stay here again.
starstar Susan Toole
We stayed this past weekend for a soccer tournament. While checking the bed to make sure our kids didn't leave anything behind, we noticed the duvets on both beds being absolutely filthy - stained almost completely brown, spots of what looked like a spilled red drink, and with what looked like mold in between the layers. I'm absolutely repulsed by what we unknowingly slept in for two nights. I showed the lady at the front desk the pictures and she agreed it was disgusting. She offered a $50 refund, but both duvets were so filthy it didn't make things better. I would never stay here again.
star Riana Boyle
They were byfar the best hotel yet in Jacksonville we stayed at. They were convenient to Waffle House and IHOP, they are right outside the hotel in the same parking lot. Dollar Tree is located in walking distance within a few feet. I loved how the front staff handled the people loitering. They greeted us. They made sure we were comfortable and checked on us. They didn't just took our money and didn't care. They didn't have to say it because they actions showed it. The rooms were exceptionally cleaned. The entire building smelled great. The breakfast buffet was over the top, fresh, hot and delicious. We will definitely be back to stay everytime we are in Jacksonville! I love everything, absolutely not one complaint.
starstarstarstarstar Deanna Brown
The bed was so comfortable, admittedly the pillows are my favorite pillows I’ve ever used. To me, the walk-in shower with the glass door was luxury on a small scale. There’s a Dunkin and Waffle House just a few feet away. The parking lot is well lit and secluded as well. I felt safe walking outside at night. Definitely my go-to hotel for when I visit Jacksonville again!
starstarstarstarstar Elizabeth Rusch
The rooms are amazing. Staff is horrible!!!
Old man at front desk was racist and judgmental based on skin tone and gender.
We had 3 rooms. Us girls and kids came checked in early and got everything situated before the boys came. No issues. Guy at front desk was nice enough despite being overly flirtatious in front our children.
Once the male members of our travel group arrived (who also had a room booked there) we where told that we had to vacate property for trespassing…even tho we had ALL rooms there. We just arrived separate and at different times.
Apparently smoking cigarettes in the designated smoking area and the others waiting for the rest our group in the lobby like NORMAL ppl isn’t normal when you have mixed skin tones and genders present??
There was large event in town and over a dozen people from the event was staying at the hotel and many knew each other. To be treated like we where criminals and unwelcome in an establishment we paid for completely and totally uncalled for.
This was my go to hotel when staying on this side of Jacksonville but I rather drive downtown and pay extra to stay someplace we’re welcomed.
*Update* I have stayed there numerous times the last several years fact you say I’m not in system AT ALL is absurd. I’ve also traveled with others and had others book rooms for me there. You ask me to contact you but then don’t provide a way for me to contact you…
starstar Amanda Goldben (Mz On Point Promo)
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