We were here for 3 nights. Our room did not meet our expectations. There was junk beside & underneath the bed, behind the recliner & under the tv stand. I had my 5lb dog with me, we tried our best to keep her away from it. Unfortunately she ate something & threw up. Our window screen was off the track. My husband tried to fix it but it ended up falling off. The kitchen sink was clogged the evening before check out. I called front desk. The agent said maintenance was gone for the day, he apologized. I understood, just wanted them to be aware. My husband expressed our experience with front desk. Everything we had reported was not noted. They said the manager would contact us. It has been almost two weeks now, we never received anything.
star Marcelina Contreras
This place was by far the worst lodging I have ever encountered. The elevator did not work, The room wreaked of animal stench on the carpet and the linens smelled as if the laundry had been overloaded, smelling unclean. The curtains had holes all over each panel, letting beams of light in all night. The bathroom flooring was rolling up from the edge at the tub, basically everything was dingy and dilapidated.
If I had not arrived to check in so late and other hotels nearby had no vacancy, I would have driven around to find another place to lay my head. It may have been a better idea since I couldn’t really sleep well with so many odors in the room. I booked a room for two nights, I checked out the next morning after the first night and slept on a relatives couch.
star Yvonne Fisher
My family and I have been staying at Extended Stay America (Oceanside) for 3 years. At the start of my stay I have to say that the experience was only a 2 star experience, BUT 3 months ago this particular hotel location cleaned house and now it’s under the care of a whole new management team and staff! The experience here now feels like the clouds have parted, the sun has risen, and the birds are now SINGING!
When you visit Extended Stay America Oceanside today this is what you can expect. First you get a warm greeting and a smile when you enter the hotel lobby. Once you register you’ll find a CLEAN, comfortable Room that doesn’t smell funny (you know that musty “hotel room” smell). You’ll also find as you enter your room that you have a functional kitchen that will allow you to save money by giving you the opportunity to cook for yourself and with 3 major grocery stores in walking distance food should not be a problem. Each room has air conditioning that actually works! Each room comes with high speed Internet access and a full suite of cable channels for your entertainment. The Staff here is friendly, respectful, and responsive. The manager is stellar her first name is Shilpa and she’s amazing! Not only is she professional but she’s also kind and understanding. Make sure you say “Hi” to her when you come visit and tell her that Stratton said “Hello”
I e give this establishment a 4 out of 5 star rating FOR NOW due to the fact that the elevator is not operational and hasn’t been for like a year but as I’ve stated earlier we have a new Manager and she has been able to do what the previous management team couldn’t seen to get done. SHE ACTUALLY GOT THE ELEVATOR FIXED and all they are waiting on right now is for the inspection team to come in and give there blessing and the elevator WILL BE Fully armed and OPERATIONAL! (Did you catch the reference?) 😊
This property will THEN be a 5 star property (within its price range)!
starstarstarstar Stratton Wells
I do not recommend this hotel at all. I booked since it wasn’t too far from Legoland, upon arriving the lobby had a weird smell and the elevator was broken. We checked into our room - 116 - were there for about 30 minutes and I noticed a bug on the nightstand. It was a COCKROACH! I was so disgusted, I had my baby with me and did not feel comfortable staying. I went to the front desk and informed them, they said they would come check my room in a few minutes. 10 minutes passed by and nothing so I went back to the front and requested a refund for the whole stay, I wanted to leave and find another hotel. The women at the front desk said they could offer me half off but not a refund. I went back and forth with her. The hotel had roaches! There was no way I was going to stay! After a few minutes she said if I checked out I could get a full refund so I did so. This hotel was very dirty I do not recommend at all! I was left stranded to find another hotel on a Friday night with a 9month old. Never again!
star Nichole Madden
Even though the staff are nice, they can't seem to keep up with how awful and dirty this place is. The elevator has been out of order for months. The carpet is blackened by dirty feet in each hall and stairwell. Its obvious this is a pet friendly hotel because of the stains, smells, and puddles in communal areas. Also, this is a smoking hotel because 420 is strictly observed each morning and afternoon. Smells from other floors and bathrooms creep into your room. Our bathroom reeked of halitosis and vomit thanks to the cloth shower curtain never having been changed. There is a pervasive damp around the hotel and in rooms, so that your feet stuck to the carpet and the air conditioning units drip. While the furniture has been updated they didn't bother to touch up or clean off the scuffs on the walls from the previous furniture. I'm shocked that you have to ask for basics in your room like soap, cups, and/or anything to be in the kitchen that comes standard. Why boast about the kitchenette if there's no sponge or paper towels? We're not staying here ever again. Rating one star is generous, but as my stepfather used to say, "There's no such thing as a no-star hotel."
star Maria Huning
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