Make sure to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a room. They compare hundreds of booking websites and normally will have rates a lot cheaper compared to others! Thank me later! This hotel is one of the most well known in this area. I've been coming here for years. If you decide to stay here you will love it I'm sure!
Great location, comfortable bed, and kitchenette with perfect size fridge. Excellent hot breakfast. Walking distance to Javits and theater district. Amazing view from the South side on higher floors!! Only negative comment is the wait for the elevator during peak times. Definitely will stay here again.
starstarstarstarstar Angie Johnson
A renovation or modernization, would be appropriate. The choice at breakfast is not really big. The variety is very small.
Upon arrival, there was no information about the hotel, such as breakfast times, where breakfast is served, etc. A little more motivation of the person at the reception, would do the hotel good.
The location of the hotel is optimal. Even though it has many homeless people in the area.
The hotel is not more than a 3 star hotel. Although on the one platforms it says it is a 4 star hotel.
starstarstar Christian Funke
I am reaching out after several failed attempts at reaching someone at this hotel who could help me.
I originally booked my stay with this hotel, specifically because of the pet policy as I intended to travel with 2 dogs. The booking website specifies "Pets allowed. Non-refundable fee of $50 for each pet per stay." On Monday 05/09/2022, more than 72 hours before my stay, I called to confirm this pet policy.
At this time only, I became aware that the policy documented on the booking website was misleading and incorrect. Although the statements “Pets allowed” and “each pet” imply otherwise, I was informed that in fact a maximum of 1 pet is allowed.
I first asked if there were any alternative options, such as transferring my reservation to another Marriott property that could accommodate me, but was told by the Marriott representative that my only option was to cancel my reservation. Given no other choice, I accepted this circumstance and agreed to cancel (cancellation #53678224) upon learning this new information.
Given the circumstances, I did not expect to be charged for the full amount of this stay which never occurred. And despite being a long-time Marriott customer for both personal and business travel, I have been unable to even speak to anyone to discuss flexibility regarding the refund policy, which is a reasonable request considering the timing and the error on the website.
I am hopeful that someone at Marriott can quickly correct the poor experience I have received so far.
star Audrey Allen
Very clean room. Very nice staff. Love the breakfast buffet! Love the kitchenette. Zero complaints. I would stay there again. Close to Time Square and subway. 4/29/22-5/4/22
starstarstarstarstar Joyce Hayden
This hotel wasn’t bad but left a lot to be desired of a Marriott. The room, while spacious and nice amenities, could use some updating, especially the bathroom. A note said housekeeping comes MWF and they never came the Friday we were there and our trash was overflowing. Location is good, breakfast buffet was great.
starstarstar Erin Strom
Amazing, everything was great. I have no complaints but praise for the hotel and their wonderful staff. Rooms were squeaky clean, staff was helpful, super cheap price and worth every penny and more. 100% recommended.
starstarstarstarstar Ana Raquel
The rooms are convenient for long business trips because it includes a kitchenette and daily breakfast starting at 7am. The best part is the breakfast service, they have constantly improved since covid-19 restrictions. When I checked in months ago they only offered sacked breakfast items, now they have a full service breakfast. I notice how much effort the breakfast crew provides to keep everything clean and well stocked. I have met Elaine who works as a cook and she always makes me feel welcome when I go down to have breakfast. She never fails to greet me everyday and encourages me to try their latest offerings. I would love to come back again to this hotel when an opportunity arises.
starstarstar Ed Leandro de Lima
Element Times Square was amazing! We stayed for a weekend in May. The hotel was very Clean, the Location is Perfect, (close to all the sightseeing/attractions without walking out to a huge crowd of people), there are a Ton of Dining options in the area, Friendly and Helpful staff, Nice Large rooms, Great city views, super Comfortable beds, and Hot Breakfast Every morning . Highly recommend!
starstarstarstarstar S M
The location is pretty good. There is entertainment and food just outside the hotel, and Times Square is 5 blocks away. A big bus station is also very close.
Regarding the hotel, the staff is very nice and they offer free beverages at the lounge at any times, which is really appreciated. There are also 3 computers available and free wifi all over the hotel, though the signal could be better. The rooms are pretty nice, they even have a full-serviced kitchen and a really big shower. The shower could use some more pressure though, I could barely wash off my shampoo.
The main downside are the elevators. There are 3 elevators for the 40 floor building, which are busy all the time. It's not just the wait that is frustrating, but also the fact that sometimes the elevator will just skip your floor for unknown reasons. The wait can easily take over 5-15 minutes, so it's not rare to see people going down the stairs from the 30rd floor because they're in a hurry.
Also, the breakfast buffet is really limited in its offer (no meat, no eggs), and the restaurant area is very small. Every morning you could see people eating breakfast at the lobby sofas or even standing because there is simply no more tables.
starstarstar Mireia Balaguer
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