Beautiful rooms and comfortable location. The staff do their job fine, but the location seems to be lacking basic things like shuttles and room service. They have a dining area but no waiters... just a counter. But food is only available for "breakfast and dinner". It's like they are embracing the idea of being short staffed and just not caring.
starstarstarstarstar Amit Kumar
Beautiful hotel in an odd area, that is the only issue I had. Evey night we went to the bar area...amazing bartender! Our daughter just moved to Redwood city and when we visit we will be staying here again.
starstarstarstarstar Elizabeth Aguilar
The rooms are good, but we had a terrible experience at the reception. We reserved a suite, when we were doing the check in at around 3:20 pm, the reception lady told us the suite was not ready yet and we had to stay where we’d like to wait for it for around an hour. We asked if it was possible to let us check in some other room and then transfer back to the room we reserved when it’s ready, they refused and only provided us an option to change our reservation to a king bed room. No better solution was ever provided to us.
star Chloe Zhang
Absolutely the worst courtyard I ever stayed at, would give it 0 stars if I could. Staff are unprofessional and rude, told us our reserved room is no longer available and we needed to downgrade to another room. The room does not feel very clean and air is stagnant. Meanwhile everything in the hotel is overpriced, parking costs $15 per night. On the website it said breakfast is included but in reality it is not and you need to pay.
star Yoon Sheen
Awesome!! Amazing place!! small problem.. When I entered the room it had a strong air freshener scent, pungent.. I discovered why when I opened the closed bathroom door, it smelled like vomit.🤢 As a nurse this odor was easy to recognize. I had just gotten off work and was too exhausted to drive the 100miles to my home. I've had some not so great experiences as a travel nurse having to stay at various hotels. I was too tired to request another room. Honestly. I didn't know what to expect, choosing not to pick the battle of "I need another room."
So I kept the bathroom door wide open to allow this unpleasant scent to leave and turned up the air-conditioning unit.
The odor was less concentrated overtime and I slept Extremely!! well. I chose to shower in the morning so not to be in the bathroom until the scent had dispersed. The bed slept far!! better than others I've slept in other hotels. Even though I didn't appreciate the vomit odor, I Totally enjoyed the room!! It was Fantastic in design , comfort. and decor!!
starstarstarstarstar Janice Allen
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