Stayed 4 nights during the 1st week of Jan 2023.
Reasons for not giving this hotel 5 stars:
*Room is very tiny. Had to move around furniture to make space for luggage
*Poor housekeeping service. Call not picked up even after waiting more than 10 minutes on multiple occasions. Had to go down to the reception to get extra towel, often not attended.
*Housekeeping is not thoroughly conducted. Bed is not crisp. Toilet paper & tea / coffee are not refilled
*Blood stain found on the curtain
*No mirror in the room
*Shower's water pressure is weak
*Provided no facial tissue
*Half of the buttons on the TV remote do not work
*No free car park space. Parking per night per car is 35 NZD
*Cracked bathroom sink is not replaced
*Cabinet space is extremely limited
*Cluttered space. When I check in, the AC was on full blast, the fan was on, & the windows were all wide open.
Otherwise was a good stay! Location is amazing, dozens of Korean & Chinese restaurants at the doorstep. There is a water dispenser in the lobby.
starstarstar Peter Siaril
Poor communication. Small rooms, room wasn't cleaned properly unfortunately. Toilet was dirty and shower head flow is restricted to only the middle - like showering with a hose. Nice selection of tea in the room. Room was different to the one pictured. Smaller and no chair/desk like in the one advertised. Not at all soundproof. Dirty curtain next to the bed. Nice view. Comfortable big bed.
starstarstar Nicole D'Almeida
Ideal location, walk down Queen street straight into the shops and harbour attractions. Great continental breakfast served next door in their sister hotel. Our room had tea and coffee making facilities and towels changed each day. Would recommend it for location and good value for money.
starstarstarstarstar Trevor Jefferson
After reading the reviews we were very concerned about staying here but were pleasantly surprised. Room was clean, bathroom clean, we had a nice corner room overlooking the sky tower and loved that the windows opened. Staff were friendly and helped us at 4am when we were having a medical issue. Beds clean and comfortable. Great location. Would stay here again.
starstarstarstar Erin FitzHerbert
Good location and fair prices. Old building but well cleaned. Unfortunately communication is not their greatest skill. Tried to call for an early check-in didn't answer the phone. Even after I arrived no way to change check-in nor check-out due to cleaning times. Just as a suggestion would be good to have more flexibility.
starstar Yo
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