Two major items that really set the negative experience (1) the main hot tub was broke the entire week, no excuse for that and (2) our vehicle was broken in to. While I understand "Wyndham is not responsible", that type of incident does portray a poor representative Branson. Unfortunately, this will most likely discourage us from coming back as it makes me feel unsafe for me and my family.
starstar Josh McKeever
We were looking for a hotel with a separate bedroom for our children, and we hit the jackpot here. The room was spacious, well appointed, and clean. The only issue we hit was the registration and check-in process. I get the sense the place isn't quite ready for prime time. First, I never received any kind of email confirmation of our reservation even after calling the office three times. Then, when we arrived, it took almost half an hour to get us checked in; I had to give the names of everyone in my family staying there, our vehicle make, model, and license plate, and wait while two different staff members navigated the apparently confusing computer system. At least the registration staff were friendly, but that wasn't much consolation when my wife and kids were sitting in the car wondering why it took so long for me to register! That said, we would almost certainly stay here again, but I would hope that the check-in process has been streamlined.
starstarstar Frecky Lewis
Loved the location!! The one we stayed in was very dirty. The top of stove had food all over it. There were towels under bathroom sink that had just been thrown under looks like they had been used before. Microwave was dirty inside also.
starstarstar Pamela Knisell
First and almost certainly the last time staying with these folks. 1. Prep yourself to be sold into their properties at checkin. This place must be a timeshare or they are desperate for you to commit at check in to return and stay with them again. You will get bounced to a couple of people as part of the checkin process and you will have to say no at least five times to their offers/schemes. It was weird. They will offer you lots of free stuff. Every time I said no they upped the offer. 2. On our second night we returned to the room to find that our keys were not working. Unfortunately, the office is not within walking distance. I called and they said we had to come to them. I said, is there an alternative? They said they would send a security guard. After a while, the security guard arrived. He was pleasant but he would not allow us in the room. He asked for my id and then made a call. He said we were not in their system and that the room was assigned to no one. I assured him that we were in his system, that I had paid in full already, and that the room had all of our stuff in it. After some more haggling and him leaving for a few minutes, he finally returned and allowed us to go in. It was 10:40pm before we got in. Rooms were nice, but our experience soured us to this place. Just be ready to be sold hard, to have to drive a distance from your room to talk with anyone and for potential technology glitches that may cause them to forget you are there and lock you out of your room. Security guard was nice.
starstar Barett Christensen
Great location and convenient to the major streets and attractions. Units are nicely furnished . We gad a 2 bedroom lock off. Only disappointment was they all face inward instead of out towards the nice mountain views..
starstarstarstar Gayle Shoultz
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