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The Westin Resort & Spa, Cancun

Boulevard Kukulcan Km 20, In Cancun (Zona Hotelera), Cancun, Riviera Maya & Cozumel Island 77500, Mexico

The Westin Resort & Spa- Cancun
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Aerial view
Main Lobby
Lobby Bar
Parlor Suite - Bedroom
Master Suite - Living Area
Parlor Suite - Dining Area
Parlor Suite - Living Room
Master Suite - Bedroom
Deluxe Lagoon
Aerial view
Deluxe Lagoon
Hotel view from the Caribbean Sea
Deluxe Ocean View King
Ambassador Suite - Living Area
Ambassador Suite - Bedroom
Balcony Lagoon
Deluxe Ocean View Room
Jr. Suite Lagoon View
Jr. Suite Ocean View
Presidential Suite
Presidential Suite
Ambassador Suite - Living Area
Deluxe King Ocean view
Presidential Suite - Bathroom
Guest Bathroom
Guest Bathroom
Royal Beach Club - Ocean Pool
Exterior Lagoon View
Breeze Swim-up Pool Bar
Lagoon Pool Terrace
Lagoon Pool Terrace
Ocean pool at Sunrise
Ocean Pool
Ocean Pool
Ocean Pool at Sunrise
Royal Beach Club - Evening Cocktail
The Place Bar and Lounge
Sunset Restaurant
Sunset Bar
Sunset Bar
Sea and Stones
Lagoon Beach - Banquet
Lagoon Beach Private Social Event
Arrecifes Restaurant - Semi-private Area
Royal Beach Club - Breakfast Lounge
Sea and Stones
Royal Beach Club Lounge
The Place Bar and Lounge, Ocean view
Arrecifes Lounge
Sunset Bar Terrace
Heavenly spa
Beach massage cabana
Beach Massage Cabana
Cabana massage
Heavenly Spa - Womens Relaxation Area
Heavenly Spa
Heavenly Spa
Heavenly Spa - Temazcal
Hair Salon
Fitness Center
Pintores Ballroom
Pintores Ballroom - Theater Style
Siqueiros Ballroom
Pintores Ballroom
Pintores Ballroom
Pintores Ballroom - Classroom Style
Wedding Ceremony
Hidalgo Boardroom
Gala Dinner
Mar Ballroom - Half Moons Setup
Gala Dinner on the Beach
Private Lagoon Beach - Cocktail
Wedding Ceremony on the Beach
Morelos Boardroom
Lagoon Beach - Reception
Beach wedding at Twilight
Beach wedding
Beach Wedding
Ocean Front Wedding Ceremony
Wedding Ceremony
Lagoon Beach - Banquet
Lagoon Beach Wedding Reception
Lagoon Terrace - Wedding Dinner
Mar Meeting Room
OGorman Meeting Room - U shape
Meeting Room
Royal Beach Club Terrace - Breakfast by the Pool
Tennis Courts
Lagoon Pool Terrace
Private Lagoon Beach and Terrace
Royal Beach Club view
Hair Salon
Tennis Courts
Westin Kids Club
Beach Palapas
Westin beach
Sunset Terrace - Private Outdoor Event
Private Lagoon Beach and Terrace
Laguna and Mar Foyer
Beach Experiential
Local Area
Local Area
Beach Palapas
Bed Detail
Banquet Detail
RBC Motor Lobby
RBC Guest Room Detail
Social Event
Social Event
Dessert
Sea bass with Mango sauce
Appetizer
Beach
Beach
Ambassador Suite
Junior Suite Bathroom
Pool Area
Pool Area
Pool and Beach Area
Pool and Beach Area
Arrecifes restaurant
Arrecifes restaurant
El Palmar
El Palmar
Westin Workout Fitness Studio
Pintores Ballroom
Juarez Meeting Room
Lagoon Beach
Nichupte Lagoon
Nichupte Lagoon
Nichupte Lagoon
Nichupte Lagoon
Royal Beach Club
Royal Beach Club Lobby
Main Lobby
Presidential Suite
Presidential Suite
Royal Beach Club Room, lagoon view
Deluxe Room, ocean view
Royal Beach Club Room, ocean view
Presidential Suite
Junior Suite
Deluxe Room, Lagoon View
Junior Suite Lagoon View
Deluxe Bathroom
Royal Beach Club Bathroom
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Royal Beach Club Pool Area
Lagoon Pool
Pool Area
Pool Area
Sunset Bar
Sea and Stones Restaurant
Heavenly Spa
Outdoor Event
Sunset Terrace
Outdoor events
Foyer
Mar Classroom
Outdoor events
Outdoor Event

Cancun

The relaxing beach wave simulator and free kids' club add up to memorable moments at the Westin Resort & Spa Cancun. The six-story Westin features 379 rooms with sea or lagoon views pillowtop bedding flat-panel TVs free Wi-Fi and coffeemakers. Guests can dine in 5 restaurants and bars and order room service 24/7. Kick up some fun via arts & crafts on 2 tennis courts or with a big splash in the surfing simulator. There's also a lagoon-side pool plus an exclusive Royal Beach Club pool. Enjoy a massage in the full-service spa or get active in the fitness center. Little ones ages 4 - 12 have their own free kids' club with plenty of rotating activities. Off-site tours can be booked at the travel desk. The Westin is situated at the southern tip of Cancun's Hotel Zone a narrow split of white sand beach between the Caribbean Sea and the Nichupte Lagoon. Guests are within three miles of Ventura Park Cancun and less than a 10-minute drive from Aquaworld. Cancun International Airport is approximately seven miles from the resort.

5 estrelas para as acomodações, 4 para a comida e 0 para os drinks. Um coquetel está em torno de $155 pesos mexicanos, mas TODOS não fazem jus ao valor cobrado, mesmo que você compre o pacote all inclusive. A impressão que fica é que adicionam água para "economizar" nas outras partes. Ótima localização com atendimento 5 estrelas.

Katia Carvalho

This hotel is only partially functional. We are staying here currently, and are repeatedly being told by management that various amenities (e.g., Flowrider, Hot Tubs, kids center, activities center, outside sports bar, BBQ pits for cooking, housekeeping, etc.) are “closed due to COVID.” This is nonsensical, as Quintana Roo/Cancun is “green” for COVID restrictions- the least restricted of Mexico’s four tier system. According to the Mexican and local Quintana Roo government resources, these amenities are ok to be open and functional, provided reasonable precautions are taken. The Westin Resort and Spa hotel, contrary to government recommendations and guidelines, repeatedly tells us amenities are “closed due to COVID” and/or “direction from their corporate office.” Prior to arriving at the Westin Resort and Spa this afternoon, we stayed at the Westin Lagunamar for five nights. The Westin Lagunamar is just down the road (about 10 minutes away) and was fully functional; all amenities were open. Masks were required in common areas and I saw the employees doing a phenomenal job of keeping everything clean. I felt very comfortable and safe there. Conversely, the Westin Resort and Spa is run down, empty, and partially closed (although their service/cleaning staff are very kind and welcoming). We were not notified of any of these shut downs and restrictions until we arrived and were checking in. At that point, we had no other option. It’s like a bait and switch routine. Interestingly, they are still charging their normal prices and room rates for a partially inoperable hotel. The service staff have been great. They are all friendly and welcoming. The food at the pool/beach and at the on-site restaurant (Stone and Sea?) is delicious. My son had the NY steak and I had the grilled chicken and grilled veggies. The grilled zucchini was amazing. My brother said he ate the best burrito of his life at the sports bar, and my chicken tacos from the pool/beach bar were fantastic. When the BBQ grills were still inoperable on the last night of our stay, the sports bar staff was awesome and cooked our chicken breasts for us at no charge. While I find the people who work here to be great, the office staff have not been as friendly or accommodating. My brother is a Westin timeshare owner. As an owner, one of the touted benefits is late checkout. We asked several times for a late checkout and each front desk, concierge, and office staff refused, saying late checkout is only available on the “hotel” side of the resort- it’s not available for the suites or studio rooms. SMH. Also- the pictures online look NOTHING like the hotel or grounds now. It’s stunning how beautiful the pictures look online, and not so much in real life. It’s like a cheaper version of what is shown online. The gym looks nothing like the online pictures and is missing half the equipment and machines shown in the pictures. Plus the equipment must have been built in the 80s. It’s very dated and old, barely functional.The room doors are not soft close doors, so it is very noisy. I can hear doors closing down the hallway from inside my room. The bed and linens are not the Westin Heavenly bed. The linens are hard and scratchy and the bed is hard. The towels are the Heavenly brand.We have a strange sewer-like smell coming from the pipes in the bathroom and the shower head is covered with lime scale and rust. Truly, it’s a bait and switch beyond even the closed amenities. I highly recommend going down the beach to the Westin Lagunamar and avoiding the subpar Westin Resort and Spa.

Dana Smith

Súper horrible el trato que se recibe si no se es huésped actual, parece que están haciendo un favor, lamentable que hayan perdido a unos huéspedes que por una década les habían sido leales, esto dice mucho de lo que sus trabajadores deben de mejorar en su trato al cliente

Dinorah Zapata Alfaro

This hotel is old and much bigger than it looks from the street. They were in the process of renovating the building next to us while we were there so it was very loud. They were also working on the elevator and someone set off the fire alarm and it woke me up while I was taking a nap at one point on Friday. There was a huge crack in the marble in our bathroom. I found out that the hair dryer didn't work when I was getting ready for a wedding we were attending. On the upside,the view from our room was amazing and the staff was very friendly and helpful.

Marisa Ninsun

Had a wonderful time. Room upgrade at no extra cost. Food is very good. Spa amazing. Customer service excellent. Felt safe during pandemic. Easy covid testing scheduling and fast results. Housekeeping fun animals made for kids with washcloths was so sweet. Definitely worth a stay. We stayed 7 days here. 6 miles from airport.

Mardelena Frazier

My Wife, Children and I stayed at the Westin Resort and Spa for Six Days. We just got Home this evening. I must say they have superior customer service and caring staff. They pride themselves on making sure you have the best Vacation. From Breakfast, Lunch and Dinner, the staff works extremely hard to ensure your food and drinks are prepared to perfection. My Wife and I loved how the staff members memorized what type of drinks we liked. They definitely are 5/5 Stars. Housekeeping is phenomenal and they clean your Room and the Facility daily. It’s definitely worth your investment to come to the Westin Resort and Spa for your Vacation. We will be back in two Years.

Jerre Frazier Jr

Excelente

Robson Sapatini

Pésimo las chicas de recepción el personal muy bien pero las de recepción muy mal

Otoniel Miguel paez

Me encantó el hotel la playa muy limpia se toman la sanitisacion muy bien y la comida si un poco elevada pero en todo está muy bien vallan no se van a repetir Y son muy amables

Rosalino Morales Jiménez

La experiencia fue buena, aunque en una solicitud no fueron muy atentos, la atención si cumplió mis expectativas, la playa muy limpia y bonita, la vista al mar excelente.

Emet Gomez

Staff is outstanding, however manager of Front Desk refused to honor the vacation ownership voucher I was presented. Although I forgot to present it at checkout, I contacted them at the airport asking if I could send them a picture as I had just checked out 30 minutes prior. It was pouring rain and I did not think it necessary to go back to the hotel when I could send them a picture of my voucher, a voucher issued to me by the vacation ownership team across the hallway. As a Starwood vacation owner this is patently unacceptable. Additionally disappointing is the quality of the hotel room interiors. The bed is nice, however it had a vinyl cover over the mattress causing us to sweat at night; the interior lights are cheap. What remains exceptional about this hotel are the staff. They are wonderful, from the folks working the dining venues, activities team, towel issue hut, and housekeepers are the best I have ever seen in over 12 years of vacation ownership. Finally, the fitness center and spa staff are also outstanding. Unfortunately, my parting experience will remain my lasting experience. I will not be returning to this property.

Paul Bricker

Our two bedroom, ocean-facing villa was beautifully appointed and well designed. The grounds were kept very clean and the staff was unobtrusive but helpful. The Westin Resort & Spa provides a very tranquil environment. Wonderful location for the local bus service to shops, restaurants, excursions and night life

Sarah Johnson

Estuve hospedada hace unos días y olvidé una camisa en la cama, la cual reporté a unas horas de salir del hotel y la camarista no la reportó por lo tanto se la robó. Insistí por varios días pero me siguen diciendo que nadie la reportó. No soy la única persona que vio ahí la camisa por última vez y si no estuviera tan segura de que la dejé ahí. No me atrevería a escribir esto. Así que les recomiendo que tengan cuidado porque ahí se roban tus cosas. Pésima experiencia.

Martha Ruiz

Went on a solo trip to Cancun for my birthday and had a great time at The Westin! I had the lagoon view thinking it would be okay but NO! Go with the ocean view haha. There are activities at the pool throughout the day which is nice. Very relaxing hotel, not much party which I enjoyed. I’m not a big fan of American food in foreign countries but I landed late and had little to no choice. The corn pie was delicious !

JaLia S.

Es un hotel muy acogedor. El personal es SÚPER amable. El servicio es excelente. EXCELENTE TODO ✨

Camilo Pelaez

It's pretty amazing to watch the attention to detail given to cleaning the hotel and adhering to COVID protocols. The resort is nice really nice but you can tell it's the start of the off season. You'll see several construction workers coming in, in the morning for what has to be a biannual refurbishment by the looks of this place. Everything is really nice, this isn't really quality you'll find in the states. The attention to detail you find here is a resorts only thing that's only rivaled by the Disney resorts and some of the 5 Star luxury hotels. The accommodations are above standard even tho this Westin must be mid tier based on the pricing of some of the other hotels on the beach. It's not the cheapest but it's not nearly the most expensive. It's really hard to explain how really nice everything is. Stone walk ways abound, clean beach rooms with a full kitchen and washer and dryer. By my review you would think I'd give 5 Stars. But two of the three elevators is broken and there are some scary movie light things going on downstairs. Plus I'm guessing the hotel maybe using well water as it was brown for a second one morning.

Harrison Verrett

El Hotel muy limpio, el personal con muy buena actitud , toman muy enserio lo del higiene desinfectan todo.La alberca limpia la playa de 100. Comida algo elevadaen precio necesitan tenermás variedad, aparte de eso lo recomiendo totalmente no se van a arrepentir.

Hugo Suarez

Amé mi estadía en el hotel. El personal de lo más amable y sobre todo, la higiene en la habitación y en todo el hotel fue excelente así que no me sentí nerviosa de contagiarme de Covid. Todo fue perfecto.😍💛😍💛

Carolina Enriquez Vargas

Excelente escolha para relaxar e curtir a praia em Cancún

Barbara Dias Gomes

Lugar lindo e funcionários super atenciosos. Alfuns quartos precisam de mais cuidado, mas tudo otimo no geral.

Thiago Oliveira

Se você não tem dó do dinheiro, recomendo passar uns dias no Westin de Cancún. Quartocom vista para o mar incrível.

Vincent Chase

Resort beira-mar com boas opções de piscina, academia, Wifi liberado e quartos confortáveis!

Tyciano Maia Ribeiro

I came here to get away from the sound of leaf blowers. The Lagoon view is not bad ..its quite beautiful actually......it’s peaceful with birds in the morning ..........but then I’ve been woken up by leaf blower’s the last couple days...ALL DAY :( had to escape the room. Another point. I would like to be plastic free on my vacation. I brought my own Refillable bottle and I appreciate they offer water in the lobby to refill. However I noticed they use single use plastic shampoo bottles and conditioner and body wash in the shower. I have walked up and down the beach and noticed tons of micro plastics..... a Hotel of this brand should know better and wake up.... install dispensers in all the showers and discourage the use of water bottles.... eventually tourists will get the idea and bring their own refillable bottles........That’s my solution

Heather Morton

I cant say enough great things about this place. From the time of booking this vacation to the time of departure, I was in Awe!! The room, the view, the food and drinks, the atmosphere and the Staff were all amazing. The Staff were always friendly and over accommodating when it came to any need you have. This is not an all inclusive hotel but after the first night you forget that and begin to feel as if you are in a private paradise.

Brandy Love

Great place but expect no special treatment if you are a loyal customers Stayed four nights in a two bed room vila. Clean and well maintained place. It had everything we needed, 3 massive TVs, fully equipped kitchen, washer and dryer, massive balcony and more. The restaurants serve amazing food. The beach is clean and well staffed. The disappointment was that you get charged to use the sauna. In addition, you get kicked out at 10 in the morning. Even with my platinum elite status they refused to give me a late check out. That is below expectation and it kind of ruined our experience. After all you come to Cancun to party and the least you should get is a noon check out after a rough night.

Ertra Natey

My stay at the Westin was a pleasant surprise, the staff are friendly and attentive, the beach and pool area are a comfortable place to spend the day with everything you need nearby. The rooms were spacious and clean with all the amenities you would need. The Westin also seems to be making an effort to be eco-friendly, which is appreciated! Overall I would recommend and return to this place for a second stay if in Cancun again!

leland hinton

Excellent. Delicious food, beautiful (good price too) bright rooms, A+ staff (thank you for checking Adrian), GREAT service. Professional yet very friendly. Great massage and spa service. Not too pushy about anything. Not too big, not too small. Highly recommend. Will return with ALL of the family.

Victoria Secretly

Highlights

Very Good

Very good luxury hotel. Great pool. Great location. Beautiful beach.

Close to the beach and the airport.

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Location

Boulevard Kukulcan Km 20, In Cancun (Zona Hotelera), Cancun, Riviera Maya & Cozumel Island 77500, Mexico

The Westin Resort & Spa, Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun

The Westin Resort & Spa- Cancun