I love the hotel that care about there guests I would like Thank"Kübra" once she get a feedback from me that my wife is pregnant and we should be in ventilated room She changed it directly
starstarstarstarstar Qutaibah Omari
Lovely hotel, great location for Central Istanbul. Very helpful and friendly staff. Would definitely recommend
starstarstarstarstar Inayat Sardar
We stayed 4 nights at Sura in October 2021. The hotel is very well located, being a stones throw from the Hagia Sofia, Cisterns and Sultanahmet tram stop. The rooms are spacious and comfortable and the showers good. The pool is not heated so was too cold to use at this time of year. The breakfast was good, with lots of options, though the non self service angle resulting from Covid meant that there were queues. The reception staff were friendly and helpful.
starstarstarstar James Madden
Vale a visita com certeza. Está em fase de restauração, o que pode ser um pouco frustrante, mas mesmo assim não perde a sua magnitude.
starstarstarstarstar Carlos Henrique
Apesar de ser um hotel 5 estrelas, é muito barulhento a noite. Recebe muitas crianças. A limpeza do quarto poderia ser um pouco melhor... Acomodações grandes.. Acesso só por um elevador. Equipe boa, tentam de tudo pra agradar... Ótimo café da manhã. Mas o que vale é a localização perfeita, muito perto do centro.. 3 minutos andando
starstarstarstar Cris Vieira
Adorei, otimo hotel e excelente localização, quero voltar a Istambul e ficar nesse hotel novamente, com certeza !!!
starstarstarstarstar Laura Sardelli
Muito boa ,Pessoal muito profissional .disponíveis para informar tudo o que se pretende .Sempre atenciosos e disponíveis para ajudar.
starstarstarstarstar Teresa Bailão
Gostei.
starstarstarstar Regina Lopes
Central. Prestáveis.
starstarstarstar José Fevereiro
Localização sensacional! Uma quadra da praça onde ficam mesquita azul e Hagia Sofia
starstarstarstar Daniele Sordi
I want to thank the beautiful Dilhan, she looked after us from the moment we stepped in to the hotel. She is the Jewel of this hotel. A special thanks to the humble Yousef who manages the spa area. It’s a good hotel, the best part being the hotel location close walking distance to all the incredible historical sites.However they do need to improve the lifts that regularly breakdown and are very slow. The food in the restaurant was only Turkish, it needs to be intercontinental. Some of the carpets in the corridors were badly worn they need replacing. The pool outside is not heated??? Why?? It’s not a 5 star hotel in my opinion but the service by the staff is top class.
starstarstarstarstar Aftab Ejaz
Very good location near to most of the attractions and shopping places... staff were very polite and friendly and breakfast was very good. .. the hotel itself needs some urgent renovation as some carpets and furniture need immediate replacement... Quality assurance team are doing their utmost to ensure guest satisfaction.
starstarstarstar Murshid Alshukairi
The staff is very helpful and pleasant. The hotel is conveniently located in the middle of shops and restaurant. The room is clean but sometimes you need to remind them to clean it. Food is excellent, nice selection of Turkish and European breakfast.. Also complementary snack is provided in the afternoon tea time. Will definitely visit this hotel again! The Guest Relation person Kübra made our stay especially pleasant!
starstarstarstar Winny Yirga-Keefe
El hotel es muy céntrico lo volvería a escoger por ubicación, las habitaciones son correctas, nada del otro mundo, el bufet discreto, lo único bueno es que te entra el café expreso, lomalo es que el personal es muy lento a la hora de hacer check-in
starstarstar Carlos Teixido Poch
the hotel was awesome. it was really like a home. very near to main places. quiet. they have a tea time as free of charge everyday. it is superb. guest relations and front desk staff were so helpfull and kindly. especially dilhan. she helped us for everything. she welcomed us warmly and made our plan everyday. thanks a lot. i will recommendthis hotel everyone!!!
starstarstarstarstar Derya
The greatest hotel in Istanbul. The room is very clean and comfortable, and it was cleaned every day. The room has expensive and tasteful furniture. The bathroom is always clean and with all accessories. The room didn't have a view but the view on the terrace wad breathtaking. Parking is available in front of the hotel. Delicious breakfast. The service is top notch. The staff is very polite, they speak different languages. At the check-in they served us orrange juice and sweet and tea coffee . I liked everything very much.
starstarstarstarstar adelina dean
La habitación es pésima. Pequeñacon una puerta para separar dos habitaciones. Para acostarte tienes que escalar en la cama porque no pasas por el lateral. No tiene mesilla de noche para poder poner algo al lado de la cama. La habitación en un sótano. Abres la ventana y lo que tienes delante es una pared. PARA NO VOLVER. FATAL.
star Nchv Chv
I enjoyed staying in there. The front office staff was Helpful and kind to us. Our room was stylish and clean. The guest relation team was amaziinng thank you for everthingg. The location is in the center and it was great.
starstarstarstarstar Buse
Excelente hotel su personal de calidad muy bueno todo espero poder volver el próximo año
starstarstarstarstar Juliocesar Herrera
This hotel is wonderful.The beds are very comfortable, the location is perfect, and the staff goes above and beyond to please.The spa is a must, especially if you haven't had a Turkish bath.It's incredibly relaxing after a day of walking.
starstarstarstarstar Nicholas Eden
This review is for both Sura hotels. I initially booked my reservation with Sura design hotel which is right across from Sura Hagia. We arrived and the reception didn’t even acknowledged us when we arrived. Didn’t make any eye contact or anything. Eventually he asked what he can do for us. I said I was checking in, I gave him our passports and I was told that my reservation was canceled. No reason was given. I said I have a confirmation and showed him the notifications, etc. He told me go across the street to Sura Hagia hotel and they will take care of my stay. So I said sure and my wife, I and daughter walked across and similar situations happened where I was just standing trying to check in and there’s was one front desk person. Never bothered to lift his head up. Eventually I walk up and start to talk to him and explain to him what happened and he asked for the passport and told us to have a seat. We waited 15 minutes and nothing happened. We waited 30 minutes and it seems like no one was going to check us in. After 45 minutes I got feed up and asked for a room and I was given keys. This is supposed to be a 5 star hotel. 45 minutes to check in? What a fraud. The hotel room was dirty. It smelled like someone smoked in it when it’s supposed to be a non-smoking room. They also charged me a higher rate than my initial reservation. All in all these 2 hotels operated like a 1 star hotel. Very disappointing and don’t not recommend staying here at all. We ended up switching to a Doubletree Hilton, and our check in time was less than 5 minutes.
star Ali Nasser
Un hotel con una de las mejores vistas de la ciudad de istambul y como el nombre dice puedes disfrutar desde tu ventana o terraza la gran mezquita de Hagia Sofía con una historia única detrás.
starstarstarstarstar Moha MD7
Por nosotros todo a pasado bien no hemos tenido ningún problema, el desayuno estaba muy rico avía variedades, hemos haciendo el Hamann y masajes le paso muy bien
starstarstarstarstar Société BetoSysteme Décor SASU
El hotel tiene una de las mejores ubicaciones. Recomiendo reservarlo si vas a quedarte varios días en Estambul y planeas caminar muchas horas ya que las habitaciones son muy cómodas, en especial las camas! Podrás descansar bastante bien y sin interrupciones de ruido en la calle. El desayuno cuesta 25 € para dos personas y en cuanto a variedad le doy 4/5 (Es mejor pagarlo directamente en el hotel) Podrás encontrar una sala de masajes, baño turco, sauna, spa y hair dresser. La piscina está disponible desde muy temprano hasta las 9 pm. Adicional a las áreas que tieneel hotel, en frente podrás encontrar la terraza Delariye que forma parte de Sura Hagia. Para entrar es necesario consumir algo pero los precios son bastante accesibles y el sabor de la comida es fenomenal.
starstarstarstarstar Diana Reyna
Nunca vayáis, las habitaciones apestan a tabaco turco. My worst experience... rooms smells tobacco, you can't sleep!!!
star Gabinete Inversion
Fue el primer hotel que visitamos en Turquía. Me gustó todo sobre este hotel: La chica en la recepción Ilayda 💕💕es amable, preparada y elegante. El desayuno es muy bueno (pasteles!), ofrece varias opciones,Recomiendo mucho este hotel🌼🌼🌼🌼
starstarstarstarstar Sandra La Sorbo
We recently visited Istanbul and stayed at Sura. We loved our stay there. My only complaint is a structural wall in every room but beside that this hotel is amazing. The staff treat you as friends. They greet you each time they see you and ask if you need anything during your stay. The breakfast has a great variety. The front desk staff was so helpful and friendly. The hotel is located near most attractions to get around on foot. Rooms are very comfortable and very clean! Mehti was so helpful to help coordinate my long sightseeing list. When we come back I will definitely stay at Sura!!
starstarstarstarstar Anecia Carter
I made a short trip to Istanbul and reserved the deluxe room online. The room had a nice view of Haya Sofia mosque. The staff is very cooperative and amazing. I enjoyed the breakfast buffet especially the strawberry smoothies! Can’t forget the flavor of it.
The hotel is at an amazing location, all tourist attractions are within 5min of a walk.
I would recommend this hotel..!
starstarstarstarstar Ayesha Rafique
Local agradável,café da manhã bom e ótima proximidade com os pontos turísticos. Deixa a desejar na limpeza do quarto, inclusive recebemos o quarto sem a devida higienização.
starstarstar Fatima Figueira
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