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Puerta América Hotel

Avenida de América, 41, Near National Auditorium of Music, Near Madrid Wax Museum, Madrid, Madrid & Surrounding Area 28002, Spain

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Madrid

The Hotel Puerta America offers exclusive and avant-garde design by world-famous architects including Norman Foster Jean Nouvel and Zaha Hadid. Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds and flat-screen smart TVs with Chromecast audiovisual streaming device. The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden and a top-floor bar with incredible views of Madrid. Located on Avenida de América Avenue the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away. Cartagena Metro Station is just 200 metres from the hotel.

It was... different. But good different. Its a designer hotel, 13 floors, every floor designed by a famous designer in a different style and color. Rooms are spacious, high tech and cozy. People are very friendly and food is yummy! Top of the world restaurant. Its worth to visit.

Roman Palić

Dealing online with this hotel is very frustrating. I made a reservation TRY to book a specific floor on a stay several months in advanced and they say they can not promise the floor??? Last June into July had a stay and a lot of the areas were closed off. Pool closed, restaurant and lounges upstairs were closed. 80-85% of the outside siting area was closed off to all but a dozen or so guest who rented the meeting rooms and booked rooms. Leaving very little outside area for the 99% of the guest. I tried to book again for this February 2023, back in September 2022 of last year and tried to confirm early arrival and the floor wanted but but can not confirm. I reached out in Mid December but again they can not conform either request until the day of arrival! I REALLY do not understand why you can not book a specific floor or even room in advanced! I then contacted another Hotel in Madrid that was recommended to me by friends and they were able to book the room and floor requested, early arrival could only be done depending if room was cleaned and available which is 100% understandable but they will gladly hold my luggage and deliver up to the room for me when room was ready. So guess what I cancelled reservation here and booked the other hotel and they now have my reoccurring business in Madrid, Spain which will be at least 3-4 times a years. That is Customer Service! form the other hotel but here I give a ZERO for customer service and willing to work with request.

Rich P

This is an interesting and fun hotel in which to stay. It's unique in its design and worth the visit. I'd also like to complement the wonderful staff at breakfast. The food was great and the ladies who served us for two mornings made us feel very much at home. Thank you. Gracias.

Graeme Hugo

Very cool hotel in Madrid in great location - very good commuting by public transport to any part of the city. Each floor has its own unique design. The only problem is the ventilation in the room. The bathroom is open to the room (think about it if you are sharing a room with someone else than your partner ;)) so taking a hot bath causes fog in full room. Also we were staying on the 11th floor but sometimes at night we could still be disturbed by the traffic noises. If you are sensitive to noise I recommend higher floors or rooms pointing to the other side. Our room had also very limited light (no ceiling lamps). It's nice for ambient, worse if you need the light for work. The service is very friendly and restaurant downstairs has super good food (pricey though but expected in the 5-star hotel). I do not recommend breakfast, way better to go to any restaurant around - better choice for better money. Huge plus is free taxi from the airport.

Agnieszka Nowicka

Good interior design, however they disregarded many things that’s almost essential for guests like Tea & Coffee facilities in the room. Also room doesn’t have a mirror so the only one is the mirror in the toilet. Poor customer service and unfriendly staff. All in all a very disappointing stay and will never stay there again.

Kamal Ibra

Highlights

Very Good

Excellent hotel for solo travelers. Great location. Awesome vibe.

Close to parking areas and public transportation.

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Avenida de América, 41, Near National Auditorium of Music, Near Madrid Wax Museum, Madrid, Madrid & Surrounding Area 28002, Spain