While the decor is a bit dated, and there are a few things that could be better, on the whole the hotel provides good value for money.
The room was spacious. The superking sized bed was very comfortable, and linen was acceptable. The shower was good and powerful, with loads of hot water. The heating in the room was exceptional. We had gone walking and our clothes and boots were wet., but the heating dried everything up perfectly. There was some mold in the bathroom along the edge of the wall and the tub, but it is nothing that couldn't be easily fixed. Everything else was spotless.
Breakfast was nice. What you would expect from an establishment of this type.
The staff was extremely friendly and very helpful. Nothing was a problem for them.
Cockermouth is only 5 minutes away in a taxi, which costs £3. There are plenty of taxis available in town in front of The Bush pub to get back.
The hotel is locked at 10pm, so don't forget your keys.
All in all, for £74, really good value for money for a basic hotel with comfy beds, good showers and nice staff.
starstarstarstar Richard Diaz
Originally intended to stay in a hotel in the town of Cockermouth but an error in the mapping (which I have informed google maps about) suggested this was in Waterloo Road, rather than Egremont Road. Overall, it was fine, the room was large and decent, the breakfast fairly ample and the service friendly (they lent me a really excellent iron). The only downside is the location, which is about a mile and a half out of town and on a big roundabout. In all fairness, the noise wasn't really a problem as they have insulated windows, and if you're in a car it's only a couple of mins out of the town,but when we arrived at 11pm on a Friday night we had to sweet talk the bus driver into dropping us off near the roundabout and then had to scrabble around finding the entrance to the building in the dark (it has a long driveway 200 opening metres from the roundabout). And while the views might be good in some rooms, ours looked onto the roundabout so wasn't great.If you were wanting somewhere convenient for the high street I would look elsewhere but if you are in a car and want somewhere easy, decent and good value, this is your place.
starstarstar Alex Marriott
What a waste of money!...the bathroom had stains and a foul smell. The staff especially a girl named emma, was so rude-totally ignored my repeated requests to clean the bathroom. I felt I was robbed the two nights!. I would have got better sleep if I slept in the car!...would NOT recommend!.
starstar asiarahim hussain
Absolutely abysmal service!
Arriving to find only meal option was a carvery kinda disappointing being a vegetarian, which quickly moved to insulting when suggested that I just have a plate of vegetables! Hotel only has 2 different veggie main meals, so don;t be tempted to book more than 2 nights stay if you are veggie. Veg breakfast is just meat one without bacon & sausage. Complaint to the teenage duty manager was pointless as she had all the customer service skills of Vicky Pollard (catherine Tate's 'am I bovvered' character)
Plus side is it was clean, staff were friendly, though not very attentive, and more usually absent when needed.
Hopefully the hotels in town will soon re-open as they recover from flood damage, because this place is doomed under current management.
star Rupert Wood
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