Staff was pleasant and helpful. The building / rooms were beautiful. Breakfast was tasty beyond expectations. Why not a 5/5 ? Refrigerator did not work and no access to ice makes even a cold drink of water impossible. Provided instant coffee and microwave. But again no creamer or way to store milk. Bathroom shower leaks onto floor with door closed. Bidet was not working. It did leak onto the floor from the wall though. I would not stay here again or recommend it. I had a $20 hotel room in Bankok that had better functionality. It has potential - but not quite there yet. Also room safe would not work even after several staff attempted reset.
starstarstar Willie Cooper
I've lived in Loja for the past two years and tried many hotels. This one is by far the best, so I stay frequently myself and recommend for visitors here too. High quality everything: great restaurant, some of the best salmon I've eaten in Ecuador, huge breakfast selection, super friendly professional staff with English speaking reception, nice clean rooms with good complimentary soaps, hot water, solid wifi, beautiful building interior, etc. Free parking in the garage I believe. Also the price is super reasonable compared to other nice hotels in different cities here. The only thing missing is a gym / pool / amenities or perhaps if you're looking for a view and need a lot of ventilation...try to request a room on the top 6th floor! Otherwise many of the lower rooms only have interior windows. That said, the interior is a big open space and I've never had an issue with stuffiness in any of their rooms...as I have in lower quality hotels elsewhere. I even prefer the more cave-like ambiance sometimes because there is better noise insulation for a peaceful night's sleep. Even though it's right in the middle of the city, the building is quiet. Overall, you won't regret choosing this hotel. (For example see my review of the Grand Victoria...staying at Oro Verde Royal Romar has been so much better!)
starstarstarstarstar Andy Trattner
Best hotel I stayed at in Ecuador! Rooms are really nice, the interior design is fantastic and the breakfasts are proper breakfasts with eggs, meat, cheese, etc.
starstarstarstarstar Chris Norton
Excelent confort, services and environmental. Nice experience?
starstarstarstarstar Roldán Torres Gutiérrez
Very nice hotel. Great attention
starstarstarstar Cornelio Delgado
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