I am writing this review in real time.
The staff is very professional and nice. Other than that, I feel like I completely wasted my money. $400 a night!! We are staying on the first floor and there is live music and drums playing at a restaurant across the street past MIDNIGHT on a Monday night!! This is absurd. Our flight is so early in the morning and I will definitely not be getting any sleep because the music will not stop. I have called the front desk twice already and still the music continues.
Also, the room itself is very underwhelming and also probably not thoroughly cleaned. The bedsheets seem to be clean. The room itself is not comforting or inviting at all.
My overall experience in the room was HORRIBLE. The rest of the hotel was nice.
Do not book here if you want a good night’s sleep. Not worth the money we spent.
star Mindy Nakib
Stayed here for a long weekend. It's an adults only hotel; nice not to have kids running up and down the hall knocking on doors, etc. It is a beautiful hotel with a French Quarter feel (kinda like all of Old San Juan). The outdoor patio is great and I love that there is a library with books and games. The restaurant/bar is very attractive although we didn't eat there. Tried to get dessert there our first night, but the person behind the bar wasn't too excited to wait on my sweetheart stating "Dessert of the Day" but not able to tell him what that dessert was. With that said, everyone else in the hotel were great about answering questions or suggesting a place to eat or visit. Room was a nice size with a beautiful high ceiling and nice walk-in shower. Everything was clean and updated/well kept with a flat screen TV. Ceiling fan was positioned perfectly over the bed, so it kept you nice and cool. Didn't make it to the 3rd floor to the pool, maybe next trip! We will be back!
starstarstarstarstar Jennifer Kelly
If you’re into architecture, this hotel is a must stay. It has a such a grand feeling with its high ceilings, arched entryways and luscious greenery. A truly historic gem in the center of old San Juan. The location was great, making it easy to walk around and explore the city. The staff were very friendly and accommodating, helping us hail taxis when we had Uber drivers cancel on us due to the high volume of tourists on the island for their anniversary. The views from the rooftop pool were absolutely stunning and the best way to end a long day of walking and exploring. We didn’t eat a main meal here but did have some bite to eat from the bar and they were great. I would love to come back again.
starstarstarstarstar Jackie Lugo
This is the best hotel hands down. You can not go wrong from the staff to the room to the decor. Everything is over amazing!!!! We will be staying at this hotel every trip to San Juan from now on. Thank you so, so ,so much to the front desk and one of the waitresses. They were so wonderful to me and my husband. I love this place and would not have stayed at a better place. Location is perfect and so is the staff. Thank you again!!!!!
starstarstarstarstar Zina Brewton
Everyone at the hotel was so kind and accommodating, it made our stay so pleasant. We got to enjoy the pool, gym, and
On-site restaurant- with a minimal amount of other couples. It was wonderful. The atmosphere of the hotel and the room were beautiful and very clean, which is appreciated. Claudia at the front desk was awesome. Our room attendant Cristina was the best. The wonderful people here really took care of us- we will be staying here again for sure! Give this hotel a shot and I bet you won’t regret it.
starstarstarstarstar Elizabeth Arnone
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