What I liked:
1) We were able to heat up food and bake cookies using the oven (fantastic experience) It is rare for a hotel to have one.
2) Quite big and spacious with closed rooms (Good for privacy)
3) Used the washing machine and dryer and it was perfect.
4) I like the harbour view and the nice ambience.
However some things could be better improved:
1) Lights could be brighter, I find that it is a little dim even after all lights are on.
2) Swimming Pool could be larger and more impressive
3) Reception not enthusiastic enough making experience awkward
Overall: Food is decent-nice, pleasant experience! But more could be done as a 5 stars hotel
starstarstarstarstar Joshua Chew
Stayed in the one bedroom deluxe apartment for 2 nights and absolutely loved it! Very spacious, well equipped kitchen suited for long term stay, large fridge and freezer, love the tea selection, love that they have proper glassware (for wine and champagne lovers), even has a washer (awesome because you don’t have to go to a launderette), lovely layout with separate bathroom and toilet, big bedroom, great view, lovely pool though sun beds are well shaded and don’t get direct sun, complimentary parking (one-time use per day, highly appreciated because parking in the CBD is exorbitantly expensive and I have stayed at other serviced apartments nearby that do not provide complimentary parking), they also sell this amazing gift box with canapés which is absolutely delicious. The only downside from my entire stay was there is no direct access from the carpark to the apartment lobby if you are not parked at B1 there’s only stairs. But overall it was an amazing stay, staff were all helpful and friendly, and the best serviced apartment in the CBD in terms of value, quality, service, and they truly want their guests to experience the best that they can offer.
starstarstarstarstar Melissa Koh
Room - 5 star
Check out Service - 2 star
The overall experience was fine till the day we checked out.
My friend approached one of the guest service staff (he told me his name is Brandon) asking him where can we check out. There was no no expression or greetings from him and merely just look at us and told us to go to either one of the counter behind and wait for our turn.
My friend then asked if its okay for us to just drop the room key card. Staff stood up and let out a sigh before taking the card from my friend. He took the card without having any eye contact with her and asked for our room number then walked off.
We were shocked by his poor service attitude as the reception area was not even crowded at all.
Appreciate if the Management can look into this matter.
Thank you.
starstar Stephanie T
Overall enjoyed the experienced at oakwood. Rooms great and especially JJ he’s a superstar for the cocktails on mobile. Amazing fella with great personality! He also check if the cocktails is ok before he move to the next room. Give this guy a reward! He deserve it.
starstarstarstar AP
The entrance is located inside OUE downtown building. Although there’s no grand entrance on the ground level, the lobby itself located on the upper floor is very beautiful and rather grand with quite high ceilings and some chandelier looking lightings.
We had booked the package which gave us access to their 2 bedroom apartment. It also came with a dinner for 4 meal selection. The dinner turned out rather disappointing, the fries were pretty cold and soggy when served, the beef patty was also very tough. For a hotel standard this fell far short of expectations and to put things into perspective I would rather have Aston’s.
The breakfast selection and quantity was decent, but quality and taste wise was once again lacking. Based on dinner’s standards, I definitely wasn’t expecting much. Seating area was also very small, I guess this was more for long term visitors rather than holiday goers/staycation.
I however did enjoy the pool area which was pretty big and empty when we had visited. If you swim to the end of the pool, you can also have quite a nice view of the cbd area including oasis building.
starstarstar Kenny Yap
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