Lovely room and reasonably priced, well located, we’ll definitely be returning. Breakfast needs improving but we go to Kaya around the corner, which does a lovely brunch.
starstarstarstar Phil Veloso
Absolutely loved this place! Excellent location, amazing staff and extremely comfortable apartment. Great for families.
starstarstarstarstar Adriana Pellegrini
Will I come back? Probably... there are definitely things that I like but some parts I don't like and will like to see improve before deciding to come back.
On the Pros,
- Location. Located in a quiet residential alley within the lively Bairro Alto area so very close to Chiaro area, you are but minutes away from restaurants and bars. But yet, you do not get the noise from the streets.
- Front desk, particularly Rita. Super professional, friendly and helpful
- Private garden within the apartments, which is just so beautify. Great IG spot!
Now, onto the Cons
- Limited reception hours (only till 4PM) with a horrible access key system. You are recommended to log in and check-in via a mobile app which allows you to access your apartment via your phone, but what was not mentioned is that it de-activates all your physical access cards and checking in via the app does not necessarily mean that you get the 'e-key' unless IT verified that your room is 'ready'. This remote access key system truly needs to be fixed for a better customer experience
- Maintenance of the room can be improved. Overall, room is clean but there are small stuff such as the shower's drainage being prone to flooding.
starstarstar Dona Toh
The room itself is big and comfortable, as can be expected from a suite hotel.
However, reception has limited hours, so if you need anything after hours, you have to call them.
The drain in the shower was super slow. After we complained, maintenance came and fix it. Problem was that the drain became slow again after a day, with nothing that can be done.
Breakfast is served to the room, not before 8:45. It's a bit hard to plan a day in advance when you can't control the time you eat.
From amenities point of view, the toilet paper was very thin and not easy to use. No tissue available to use as well. The soap in the shower was very low quality. No lotion, shampoo or conditioner.
There was no wardrobe, only hanging bars, which were comfortable for only part of our clothes. The safe is small and located in a very inaccessible location.
The staff was kind and the location was very good for us.
starstarstar Tal Turgeman
Good level and good price. The apartment was comfortable and light.
starstarstarstarstar Marta Soviak
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