Here at present! Absolutely beautiful hotel. Food excellent. Location perfect, everything I could ask for in a 5 star!
Suggestions for improvement: staff are fab except a few on the bar side who tend to be really slow or disappear for ages (pool bar) !! Also the booking
system for the gym !! I don’t always know when I feel like doing a workout?
Otherwise a fab holiday and we’ll definitely return
starstarstarstarstar fiona jackson
Marketed at 5* but clearly not.
The hotel, rooms and layout are impressive.
Very good gym but half restricted from guests use due to other classes being run.
Very quiet . No kids which is nice if that's what you are looking for.
Food average and becomes very repetitive. I've done other AI at lower ratings who are much better on quality and choice . The chefs don't cook things fresh to order such as omelette for breakfast.
The service by bar staff was generally poor with a few surly staff members . It was table service and often you would get your first drink promptly but then trying to get subsequent service was a nightmare. People were going to bar to try and get served but then sent back to tables to wait....but the service never came.
We had 11 days which was a nice quiet break but we didn't see this a value for money and won't be going back
starstarstar Gareth Davies
Beautiful hotel, we stayed in the Level Junior Suite which was fabulous. Comfortable bed and great facilities. Service was quite slow for a 5* hotel and several cocktails not included in the All Inclusive package which was disappointing. Breakfast - was delicious, great variety. Lunch - we ate at The Level pool bar, very nice and enough choice.
Dinner - great if you like fish / seafood. For those that prefer meat it was a bit repetative and often dishes ran out and not immediately replenished.
Desserts - fantastic choice and they look amazing.
Bar service - incredibly slow (just need more staff)
Views / beach - absolutely stunning.
The Level Pool area - pool was salt water and 1.65m deep so not ideal if you can't swim as you have to be tall to touch the bottom. Having said that, it was clean and well kept. The rule about not reserving sun loungers might as well not exists! If you want a decent spot and parasol (parasols are in demand and not enough to go round) you need to be up by 7.30/8am.
I loved the hotel and area (close to great bars/restaurants and shops) they just need to make a few tweaks. Very relaxing holiday in beautiful Lanzarote.
starstarstarstar Helen Pamment
One of the best experiences that my mother and I have ever had in a hotel.
The hotel has a spectacular inner garden. The rooms seem in excellent condition after the renewal and we got upgraded to a suite room free of charge! All the meals were excellent in every way and there was a great variety of things to choose from. On top of that, there was a different theme everyday, such as Asian, Mexican, Italian or Spanish food. We also experienced the Level services, such as the pool and the exclusive breakfast, which was superior in every way. The only constructive criticism I would give is that the hotel should somehow add a bit more variety to the night shows.
I would totally recommend this hotel, and I cannot wait to come back!
starstarstarstarstar Álvaro Luque Uría
So good we rebooked again while we were there!
This was our first time in Lanzarote and it was amazing. The hotel was 10/10 and can not fault it. The staff are fantastic, attentive, nothing is too much trouble. The only issue we had was waiting for a quite while to have drinks orders taken and the refreshing of tables for breakfast, lunch and dinner were sometimes slow. Food was amazing and different every night. We got to day three and just had to book again for next year. We have only been back 3 days and we are already counting down to our next stay, can't wait! A big thank you to the hotel and fantastic team that support it.
starstarstarstarstar Andrew Hobden
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