Although slightly dated, very clean with positive staff. Looked after a whole group of ex soldiers attending a reunion.
They were provided a lovely room and the food was very good.
Downside was the room was quite warm and couldn't open the windows, plus a noisy toilet. Otherwise an enjoyable stay.
starstarstarstar Dave Lloyd
Have been coming here over many years but not since 2019. Lovely reception and bar staff. Unfortunately the same cannot be said for the rooms. We were given room 401, a corner room. The rooms and bathrooms are very tired and dated and haven't changed in years. We could not open any windows, the one being screwed shut and the other had a handle hanging off and would not open. Still cannot understand how the hotel can get away with this, surely its a health and safety hazard. I did mention this to the receptionist who said that this is the case in some of the rooms and found us another room with windows that did open, albeit only a little bit. Evening meal was average, very noisy and very busy. Breakfast used to be fantastic with loads of choice. Unfortunately this is no longer the case. The choice of food is nothing like as good and again, it was very noisy and chaotic. On the plus side, the receptionists and bar staff were lovely. It's such a shame as the location of the hotel is fabulous.
starstarstar Fiona Heard
Room was great....clean and well prepared. The bar staff were awesome....they couldn't have been more helpful and considerate; they were chatty and engaging - far superior to the staff on swankier bars we tried earlier. Well done Marriott :-)
starstarstarstarstar Phil boats
Back in Swansea and wanted a better hotel experience, this hit the mark.
Excellent location if you want the beach (we did).
The rooms are good and the individual comfort chillers do the job. The bathroom could have been better, tatty bath side and the sink needs some attention but very comfortable bed.
Staff were very friendly and attentive, I hope their value is recognised.
The big question is why you have a dropped curb by the steps but not by the ramp?
starstarstarstarstar Andy G
Staff friendly and efficient. Room was clean and well stocked. But considering this was definitely not a cheap option, and we were given a free upgrade, I was a bit surprised at how tatty it was. The carpet in our room was very old and stained, and there was a noticeable stain on the ceiling from either some damp or a leak. The rooms have individual aircon units that are very noisy and not particularly effective. Water pressure in the shower was very poor. Room safe was non-functional. Slightly bizarre signs admonishing you not to hang things on the water sprinkler outlets - I guess there was an incident?
Had this been a budget friendly option these things would not have been noticeable. We paid extra as we wanted to be close to the event we were attending, but rather disappointed that this hotel is not the 4 star experience it's promoting itself as and charging for.
starstar Jim Farrand
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