This review has to portions. 5 stars for presentation and atmosphere and accessibility to shops and bathrooms and the capital grill (which is phoenomonal) and 3 stars for the service I received. The staff was new as of this review so I believe they will get better especially upon talking to the manager. I booked a king bed ended up with two beds, wasn't told about the parking being added to you room charges $10 a night in the garage. Was told there wasn't coffee there was and the staff wasn't very good at communicating things completely. Besides that the stay was great I loved the view and being walking distance from so many amazing places to eat. Highly recommend this hotel despite the little nuisances because the gym on the 3rd floor AMAZING!!! Big hot tub decent size pool (3 1/2 feet deep) lots of bathrooms 4 elevators and 2 staff elevators (stairs weren't bad either). Don't hesitate to book try it for your self!
starstarstarstar George Beall
This hotel is at a great location. Staff is very friendly and there is an onsite restaurant which is also amazing. I ordered a black coffee at the restaurant while waiting for someone and they didn't even charge anything for it. Rooms is very nicely maintained, comfortable mattress & nicely stocked bathroom amenities. There is a paid parking on property, costs $16 per night.
starstarstarstarstar Sumit Agrawal
I have to admit I expected a little more. Several times the room keys wouldn't open the hotel door. I had to make several trips to the front desk. It was very loud on a Saturday night with children running and screaming in the hall way. The pool and hot tub were nice but definitely look swankier in the hotel photos. The bed and pillows were AMAZING! Expensive pillows (I checked, Pacific Coast down), nice thick towels and the room was very clean. I wouldn't pay the advertised rate though. Definitely not worth $270 a night. Parking is an additional $16 per night. Also, no breakfast but lots of restaurants within walking distance. Try Ted's Bulletin. Great food and superb service. đź‘Ś
starstarstar Andrea Brewer
Bristol room great location. Parking still no valet and $16 a night. Globalist get breakfast at capital burger and the buffet one here was very good and the service was terrific. Easy walk to North Italia for dinner and Starbucks in the morning. Was a nice stay and pleasant staff. Double check they make your room key works for garage!
starstarstarstar Barbara Lindner
I was very pleasantly surprised by Hyatt Regency Reston. The room was adequate and reasonably clean (though a little small). The bed was comfortable though a bit too firm for my liking. However, what really set this place apart from most hotels was the service. I was truly shocked at how good it was. Any call to the front desk was always answered and everyone I spoke with was very pleasant and accommodating. Any request made was met within 15-20 min with no follow-ups required! My main gripe was the elevators, which often took a very long time to arrive and were frequently very full (but this is not unusual when there is an event taking place). Location is also great with many restaurants and stores within walking distance.
starstarstarstar Boris Nemirov
Everything, best 4 star in Fairfax county. No problems even during the challenges of this pandemic. The staff are pros and know how to treat their guests. And the location is great, anything you need is within walking distance. No.
starstarstarstarstar Verified Hotel Guest
Clean. Great price! n/a
starstarstarstarstar Verified Hotel Guest
Great location, we camped there for the day rather than spend a long layover at the Dulles airport, really enjoyed it.
starstarstarstarstar Verified Hotel Guest
How clean the rooms were The front desk staff at night
starstarstar Gary
$16.00 per day to park.
starstarstarstarstar Paul
The hotel was well located and spotless. A very nice facility. After an additional $16.00 for parking we couldn't get into the parking deck. I tried the call button. The phone was picked up and loudly dropped back on it's cradle. I had to back all the way out to the front and deal with a clerk with an attitude.
starstar Charles
Clean, convenient Only issue was I couldn't get a waiter to take my food order in the restaurant so I went back to my room to order room service but it took 30 mins to get thru
starstarstarstarstar Verified Hotel Guest
Comfy bed, clean room, low noise, Argan oil shampoo and conditioner.
starstarstarstarstar Verified Hotel Guest
Hotel employee who do in room delivery. She was a blessed. I had a gout attack during my stack. After delivering the food she went and got me a bag of ice. SHe told me call if I need her to do anything from me. She could do it after she got off. She is an No
starstarstarstarstar Patsy
Everyone was very friendly. The room and hotel were clean. The shops right outside and ice rink were a big plus. Add freezers to your refrigerators. Please better coffee
starstarstarstar Lori
Its location Had a dirty washcloth with lipstick on it rolled up in the bathroom tray upon entering and also dirty inside bed under blankets.
starstarstar Verified Hotel Guest
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