I love this hotel. I have stayed in the hotel three times already and I will do it again and again. The rooms are super clean and the breakfast is great. The service in the front desk is exceptional. Lance make us feel very welcoming!!! This is my home away from home!!
starstarstarstarstar Maria Diaz
Where do we start this is the BEST BEST BEST holiday inn near Universal Studios. EXTREMELY CLEAN , GREAT STAFF,SPACIOUS ROOMS AND FAST WI FI. I highly recommend this if you are seeking ahotel near the parks and want to be in a quiet location. THIS WILL BE MY HOTEL STOP EVERY TIME I COME TO THE AREA.I travel for work and seen many properties in the area. This is super and I felt very safe and left some gear in my car overnight and I was stress free knowing it was safe. The staff was always cleaning when they could.Lost at word of how amazing our stay was.A.Melo National Photography Gold Medalist International Press Photographer
starstarstarstarstar Alex Melo
I love this hotel. I have stayed in the hotel three times already and I will do it again and again. The rooms are super clean and the breakfast is great. The service in the front desk is exceptional. Lance make us feel very welcoming!!! This is my home away from home!!
starstarstarstarstar Maria Diaz
Where do we start this is the BEST BEST BEST holiday inn near Universal Studios. EXTREMELY CLEAN , GREAT STAFF, SPACIOUS ROOMS AND FAST WI FI. I highly recommend this if you are seeking a hotel near the parks and want to be in a quiet location. THIS WILL BE MY HOTEL STOP EVERY TIME I COME TO THE AREA. I travel for work and seen many properties in the area. This is super and I felt very safe and left some gear in my car overnight and I was stress free knowing it was safe. The staff was always cleaning when they could. Lost at word of how amazing our stay was.
A.Melo
National Photography Gold Medalist
International Press Photographer
starstarstarstarstar Alex Melo
Después de un viaje con contratiempos que tuvimos y llegar al hotel fue una experiencia muy agradable el señor que nos atendió en la entrada super amable y nos atendió muy bien. Todo muy limpio. Y el desayuno está bien, era tipo buffet, con omelet de 2 estilos, máquina de pancakes, diferentes tipos de pan. Salchichas,huevo,yogur,leche,jugos cafe,té, avena,naranjas,plátanos, etc...muy buena experienciahospedarse en este hotel aparte que esta en un lugar intermedio de lo parques y el aeropuerto.
starstarstarstarstar Maylee Rocha
Este novo local é muito bom e os funcionários são fantásticos! Nós ficamos no último fim de semana enquanto trabalhamos no Country Thunder Music Festival no Osceola Heritage Park, o trabalho foi exaustivo com toneladas de diversão ao mesmo tempo. José foi acima e além para nós todas as manhãs no café da manhã antes do trabalho e fez o nosso dia muito melhor! O cara da recepção do turno da noite foi super ótimo também, depois de dias muito cansativos, ele foi um prazer de ver. Muito obrigado pessoal! Nós apreciamos muito vocês dois!
starstarstarstarstar Ursula Bauer Woolpert
This new location is really nice and the employees are awesome! We stayed last weekend while working the Country Thunder Music Festival at Osceola Heritage Park, work was grueling bit tons of fun at the same time. Jose went above and beyond for us every morning at breakfast before work and made our day so much better! The night shift front desk guy was super great too, after very long tiresome days he was a pleasure to see.
Thank you so much guys! We appreciated you both so much!
starstarstarstarstar Ursula Bauer Woolpert
Buena atencion todo muy limpio buen desayuno volvere pronto y precio razonable
starstarstarstarstar Barbara Acosta
Nice and New hotel, clean lobby. The pool was nice and refreshing (however, no towels - had to go to front desk for some).
Breakfast was "supposed to be" until 10am. I arrived for breakfast at 9:15 - No Eggs, no other hot food. Empty buffet was all I found. 20 minutes later, a little bit of bacon showed up. I later overheard the breakfast/kitchen staff telling another guest that they do not make anymore food after 9:30. Hmmm, I was there at 9:15 and found an empty hot buffet.
I was running a few minutes past the 11am check out time, but watch out! Your key card will cease to work promptly at 11am. I was out by 11:10. Would it kill you to wait a few minutes?
I was not made to feel welcome as a guest of HI Express at this location. Needs more customer service training.
starstarstar Marc Hamel
Extremely bad customer services. I was told room service was available upon request before 9 am. 3 requests later on 3 different mornings and nothing had been done. After a full day at the parks I would've like to arrive to a clean room with clean towels, unfortunately this wasn't the case. In turn I had to clean my on room and change my own sheets. (See pictures)
Valerie was the only employee that was courteous and helpful at this hotel.
The "Owner" Nish which honestly he should not be part of the franchise was appealingly rude. When I expressed the issues I had the morning of my check out, he told me to leave and tried to check me out early, I jokingly said I would get better treatment and service at a motel 6, he responded with "maybe you should stay there". It's a shame this man owns this hotel.
Good amenities
Terrible ownership
DO NOT STAY HERE!
star Carlos Jaimes
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