It's a comfortable, nice hotel. Great breakfast with fresh coffee. I lowered the rating because of mild in the shower and bottle of water of 6,5ā¬š
starstarstarstar Mrs. Julinka
The rooms were small but clean. The staff was very friendly and helpful. They have bus stops and subways very close and they are easy to figure out. The maids came to the room daily. The breakfast was adequate. Plenty of space to hang out with friends.
starstarstarstarstar Melissa Thresher
Nothing wrong with a Stay itself particularly but after checking out I asked the receptionist to call me a taxi and she went into the back room and came back out and said she had called and it would be here in 10 minutes. The taxi driver came up to the desk and handed her money then I loaded into the cab and we went to the airport. The taxi ride from the airport to the hotel was ā¬30 however my tax rate for the hotel to the airport was ā¬85 with the receptionist getting a kickback from the driver to completely screw over one of the gas, which also happens to be a diamond member with Holiday Inn for the last 20 years. I have tried calling the hotel the entire day and no one is answering the phone at reception. It is unbelievable to me that they let this go on with their staff and when Iām back in Munich again in 10 days I will definitely be seeking a different accommodation!
star Shane Parrot
Hotel was lovely and clean. Breakfast was superb and it was enough to give us energy for our day tour. The only reason I am not giving it 5 stars is because we always have to ask for towels everyday. It should be replenished daily. We stayed there for 3 days and on our second day cleaners left the garbage on our sink. Good thing it was not loaded to full as we have not used it much.
starstarstarstar Mitxh Daniels
Besides the facilities that Holiday Inn (Express) hotels normally offer, this hotel was terrible from the management to the housekeeping. Firstly and the highlight of the visit was the cockroach found on my pillow. And to make things worse, because they're understaffed with only one receptionist to watch the front desk, they couldn't help us immediately and asked us to spend the night in a room with cockroaches. Although the next day they gave us compensations with free drinks and new room, things didn't get any better. The hotel room phone and safe weren't functioning and it stayed that way until the end of our visit, even though the receptionist who received our complaint said that he would forward the complaint to his manager and the technicians. Furthermore, the room was supposed to be for three persons but they only provided us with two sets of pillows and towels, and failed to provide us with the pillow when we asked them for it. Then we met the housekeeping lady and told her our problem but she couldn't speak German or English, so she couldn't understand anything we said. Another point we had was that our room was never been cleaned, though we hanged the sign. The housekeeper only changed the towels (three sets with only two) and let the rest of the room untouched (bed unmade, trash can full, cups unswitched, etc.). To top it all, on our last day we asked the receptionist lady (Mary) for the manager to submit our complaint, and she said that he's not in the house. Little did she know, that we had googled who is the manager of this hotel and saw him standing right next to the reception, busy with the coffee machine.
Summary:
- Understaffed
- Poor management
- Bad communication
- Unacceptable housekeeping
- Phone+Safe not functioning
The location of the hotel was okay, since it's located near a major crossroads with two bus lines which can bring you to the next U-Bahn-Stations with direct connection to the Munich central station. But unfortunately, it couldn't compensate the most unpleasant experience we ever had in a Holiday Inn (Express) hotel. So, if you want to have a good time in Munich, stay away from this hotel!
star Daniel Yosia Shantiawan
English
Spanish
Portuguese
French
Armenian
Italian
