We stayed in this hotel for family holiday. Room were neat and tidy 10/10 but our experience at the breakfast table was pathetic. I don’t even want to give 1 star. Many instances happened where we found staff was extremely rude and not very helpful. Few instances-we were not served coffee/ tea even after requesting multiple times with different staff and instead of apologising the staff named Oscar Latas literally misbehaved and slammed the coffee on the table .we came to this hotel thinking of good hospitality but it turned out to be the other way around. I have roamed around lot of places and stayed in lot of nice hotels but never had such a dreadful experience. Surely I’m not coming back to this hotel nor recommending to anybody……
star Mamta Malik
Excelente hotel para usufruir de tudo que nos oferece, óptimo ambiente,serviço excelente e pessoal qualificado,muito amável e prestável 5 estrelas
starstarstarstarstar Tina Marques
Sem palavras, muito obrigado <3
starstarstarstarstar Ruivinho
a nível de estrutura e tudo é lindo, mas dou-lhe uma estrela pela maneira como tratam os empregados, estava a tomar o pequeno-almoço certa manha, e vi um acidente a acontecer, acidentes acontecem, e havia uma rapariga que se estava a sentir muito mal, e havia uma mulher que se aproximou deles, devia ser a chefe deles não sei, mas ela tratou-os tão mal, abaixo de cães se querem que diga, para mim este hotel nunca mais, não gosto de locais que maltratem assim os seus funcionários, e para mais ela queria que a rapariga continuasse a trabalhar, nem lhe dava descanso, a rapariga parecia estar em pânico, mal conseguia respirar, e a mulher continuava a gritar com ela.
star Xarier LP
Um hotel espectacular fazendo evidência natural às duas 5 estrelas.Decoração espetacular, tudo muito bem cuidado e um staff muito simpático e muito atenciosos.Parabéns a quem faz a gestão deste espaço e aos funcionários
starstarstarstarstar Raul André dos Santos Xavier
Hora do pequeno almoço deveria mais cedo.
starstarstar Isabel Calhim
Adorei o hotel e staff! Sempre prontos a ajudar, super simpáticos, deixam nos à vontade e os serviços são os melhores que já encontrei! Para não falar da qualidade e decoração dos espaços comuns. Adorei camomento, massagem fantástica e spa magnifico com o espavo Acqua que até agora não vi um de tanta qualidade. Muito obrigada!
starstarstarstarstar Vanessa Rocha
Muito agradável, uma esplanada excelente no centro de Lisboa.Enquadramento muito bonito.O restaurante é mt bom, embora um pouco lento, mas é tudo feito ao momento. Adorámos a " costela à colher ". A repetir.
starstarstarstar Luísa Ramos
Muito bom por isso voltei estive na semana passada e agora cá estou novamente recomendo
starstarstarstarstar Fatlma Botelho
Beautiful hotel, luxury spacious supper clean room. There was a tiny issue with bathtub partially clogged other than that its spotless. The staff are very helpful and professional. WE had a car , there was plenty parking spots around the hotel and in the weekend its free and reasonable price in weekdays. The location is good if you have a car , close to airport and attractions, yet its not walking distance from activities so nothing around to do if u r back in the hotel.
starstarstarstar rita salfeeti
Would like to understand where is guests can eat and drink in the hotel? Today, 21.09.2021,couldn't get any food and hardly got 2 drinks at the hotel bar. Restaurant is closed. Administration girl said there is not table's available without a reservation (there was many free tables). We arrived afternoon late and haven't had any possibility to make a reservation. Waiting two and half hours at bar, staying, in the end went back to the room without dinner. Never had something like that before nowhere. Not any respect for the guests. Not excuses. Really shame, because the rest is absolutely fine in the hotel.
starstar Irina Kipnis
Excellent zoo! The best enclosure and environment I've ever seen in zoos around the world 🌎 definitely worth a visit.
starstarstarstarstar Michelle Furlong
Me han tratado con muchisima amabilidad.me han ayudado a sacar mi tarjeta de embarque.... moverme por la ciudad....a todo!!!
starstarstarstarstar Maria Maldonado
Un cinco estrellas con categoria de 3...un poco decepcionante y muy caro. Han perdido mucha calidad desde la última vez que vinimos. SOLO PIENSAN EN HACER CAJA...Los encargados de maletas y vehiculos muy amables..Todo son obligaciones para los huespedes pero derechos pocos para lo mucho que se paga. Habitaciones antiguas.Para ver la tv estas con el cuello roto...un poco mas y la ponen en el suelo. Decepcionante ..
starstarstar Arthur
We have been absolutely delighted by our stay there in the Executive Junior Suite. Everything was so perfectly arranged in the decoration and services +++. The staff was very helpful and reactive. The breakfast was by far the best breakfast we ever had : freshly cooked amazing egg toasts and omelets, fresh fruits and juices, excellent pastries and bread, many options for fish-lovers, meat-lovers and vegetarians too. I tried the SPA for a face treatment and the quality was really good. The only 2 things we have been disappointed with was the jacuzzi not available due to the COVID, and the restaurants. There were only 2 restaurants open and in both of them the music was extremely loud. It's a good atmosphere to take a drink with friends, but not to relax with your lover after a long hot day.
starstarstarstarstar Flore S.
Fantastic hotel and excellent staff. Great room, spotless facilities, extra comfortable bed, lovely breakfast. A little out of the way if your plan is to wander around old Lisbon.
starstarstarstarstar Guillermo sandoval
The people who work here are super nice but the food and hotel itself are not 5 stars… the wine in the room is terrible - come on team.. we’re not in Portugal to have wine the tastes like the 99 cent store. Again more friendly staff… the hotel should spend a little more making the breakfast and in room food and drink experience up to par with their competition
starstarstar Justice Laub
It's the sort of hotel where you can stay just in the hotel and have a great time. Gym, pool, spa, and bar are all great. My partner recommends the deep massage at the spa!
The only negatives was the mini bar in the room was very warm and trying to get a hold of some coffee at the breakfast!
starstarstarstarstar Cathal Ó Broin
Gran hotel, bien comunicado con el centro (a 5 km). Personal atento y amable.
starstarstarstarstar Santiago Aguilera
Una maravilla de hotel, la atencion estupenda, en el restaurante habia pianista y todo en el desayuno, las habitaciones muy amplias y limpias, en la cena nos pusieron una hamburguesa de ternera fileteado en su punto y estaba buenisima, las piscinas muy buenas y el gimnasio lo abren las 24 horas
starstarstarstarstar Jose Antonio Palomares Navas
Un hotel espléndido, con habitaciones muy confortables. La atención del personal, magnífica, el servicio de desayuno, perfecto. Realmente te sientes de lujo. Espero poder repetir.
starstarstarstarstar Álvaro Gómez Jiménez
De los mejores hoteles de Lisboa, habitaciones muy cuidadas y atención de primera. Con terraza para tomar algo con buen tiempo. El desayuno de los mejores que conozco.
starstarstarstarstar Javier Navarro
El equipo se esfuerza en hacerte sentir muy bien. Muy buen trato! Las instalaciones en perfecto estado. El spa y el gym de lo mejor de la ciudad sin lugar a dudas (lastima que el circuito de aguas estaba cerrado por las restricciones del Covid). El restaurante exterior maravilloso con muy buena música por las noches. Volveremos.
starstarstarstarstar Sascha Löffelhardt
Hotel buenísimo pero la piscina estába muy helada y nos han mentido sobre el circuito de aguas han dicho que estaba funcionando y en el final no estaba.Restaurante en el exterior con una comida muy muy rica
starstarstarstarstar Eric Loffelhardt
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