This hotel was my favorite hotel in the blessed city of Makkah. Unfortunately, the customer service quality at the front desk went down significantly!
The guy at the front desk was dry and wasn't helpful at all! He gave us the wrong rooms. Gave us a hard time to correct their mistake.
I was also very disappointed that they are no longer offer dinner buffet. After a long travel and tiring Umrah, i expected to eat at my hotel and rest! To my disappointment, i was told that they no longer are offer the dinner buffet at the hotel😏
I hope they can improve their front desk customer service and their customer service overall
starstarstar H M
So, I really had a hard time deciding on the rating of this hotel, the service is perfect, the employees are amazingly nice, the hotel is beautiful, and the breakfast was great, unfortunately a big but follows this as I struggled over my stay with the ac in the room (read rooms) I stayed in. The room was hotter than it was outside and for the two nights that I spent at the hotel I was unable to sleep; and yes I called and visited the reception multiple times to have the problem fixed I even changed rooms to no avail. Now, given that a hotel's main purpose is for you to have a comfortable place to sleep I really find it hard to recommend the Conrad for anyone, and as such my review reflects that.
TL;DR: Great hotel, terrible AC ruined the experience.
starstar AbdulMuhsin Al-Kandari
We always stay at the Conrad in Makkah. The location is ideal (a quick walk to the mosque), the hotel is beautiful and the rooms are a great size. This time we got two connecting rooms which were nice. The breakfast buffet is always delicious and the breakfast staff go out of their way to make you feel welcome and well taken care of. All the staff are great. This time we were pleasantly surprised to find a Cafe Moment on the 2nd floor (which we love!). We usually eat in the Hyatt (next door) food court so its nice that is so convenient.
starstarstarstarstar AZ
Hotel is amazing and so luxury and clean. The room was very big. The room has two big king size beds with sofa. Room equipped with all required accessories and amenities. Restaurant Staff were too friendly.
Only very strange thing,
There are snacks in the refrigerator of the room, and if you take anything, you will be charged for it.
Over all luxury stay
starstarstarstarstar Mohamed saad
Very bad service. Staff uncooperative. Food just you can eat, not tasty. Room service very bad, didn't bring food on time. Bell service is also bad. You have to wait 15 to 30 minutes. We brought our luggage down ourselves. Receptionist very uncooperative. They couldn't book a taxi for us.
Bathroom has two holes under mirror. Shower water flows in main bathroom
starstarstar Ishaq Usman
I enjoyed my stay here. The hotel is very clean and modern. The breakfast was amazing and the staff was friendly. From the hotel to the Haram was so close all I had to do was cross the street. I am very pleased. The only downside to all the hotel is getting 110 volts power for my daughter laptop to do her homework. Everything here is 220 volts.
starstarstarstarstar feroze baksh
Very near to the mosque Al-Haram. Suitable also wheeled chair person. Amenities are complete. No need to wait long for lift. Food is tasty.
starstarstarstarstar hh rani
One of my favorite hotels. The hotel welcomes you with the most heavenly scent. The staff are always warm and welcoming and the breakfast buffet is amazing. World Class Hotel.
starstarstarstarstar Taybah Hoosen
Amazing Hotel with exceptional service. The staff is extremely professional and respectful. The distance to Al-Haram was perfect. Close proximity to lots of fast food and restaurants.
starstarstarstarstar Faraaz Bahmany
A truly 5 star experience. Spacious rooms. Very clean and excellent service. Very close to Holly Mosque. Actually it’s less walk then staying Mecca Tower. Faruk at the main door was very helpful from checking in to check out. I definitely will stay here next time.
starstarstarstarstar Hammad Rana
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