Modern hotel. Clean rooms friendly service. Not a great number of people staying when I was there so it made all interactions with the staff fairly easy. Hotel moderno. Serviço amigável de quartos limpos. Não havia um grande número de pessoas hospedadas quando eu estava lá, o que facilitou bastante todas as interações com a equipe.
starstarstarstar Tim Rose
Modern hotel. Clean rooms friendly service. Not a great number of people staying when I was there so it made all interactions with the staff fairly easy. Hotel moderno. Habitaciones limpias servicio amable. No hubo un gran número de personas que se quedaron cuando estuve allí, por lo que todas las interacciones con el personal fueron bastante fáciles.
starstarstarstar Tim Rose
Modern hotel. Clean rooms friendly service. Not a great number of people staying when I was there so it made all interactions with the staff fairly easy.
starstarstarstar Tim Rose
Came for a working evening meal with colleagues. The manager was pretending to know one of the group well despite only meeting her once before. Throughout the evening he pretended she was a problem guest. Mildly amusing at first but wore thin very quickly. Everyone in the group enjoyed their food. Veio para um jantar de trabalho com os colegas. O gerente fingia conhecer bem uma pessoa do grupo, apesar de tê-la conhecido apenas uma vez antes. Durante toda a noite, ele fingiu que ela era uma convidada problemática. Levemente divertido no começo, mas se esgotou muito rapidamente. Todos no grupo gostaram da comida.
starstarstar Robin Ireland
Came for a working evening meal with colleagues. The manager was pretending to know one of the group well despite only meeting her once before. Throughout the evening he pretended she was a problem guest. Mildly amusing at first but wore thin very quickly. Everyone in the group enjoyed their food. Vine para una cena de trabajo con colegas. El gerente fingía conocer bien a uno del grupo a pesar de que solo la había visto una vez antes. A lo largo de la noche fingió que ella era una invitada problemática. Ligeramente divertido al principio, pero se agotó muy rápidamente. Todos en el grupo disfrutaron de su comida.
starstarstar Robin Ireland
Came for a working evening meal with colleagues. The manager was pretending to know one of the group well despite only meeting her once before. Throughout the evening he pretended she was a problem guest. Mildly amusing at first but wore thin very quickly. Everyone in the group enjoyed their food.
starstarstar Robin Ireland
Absolutely fine. No real frills but nice big bed and shower, maybe a bit too warm if I'm honest. Apart from that no issues. Absolutamente bem. Sem frescuras reais, mas cama grande e agradável e chuveiro, talvez um pouco quente demais, se eu for honesto. Fora isso sem problemas.
starstarstarstar Chris Maving
Easy to get to and ample parking on site. Spacious, quiet room with lovely view of the countryside. Staff very welcoming and helpful. Definitely would stay again. Fácil de chegar e amplo estacionamento no local. Quarto espaçoso e tranquilo com uma vista linda do campo. A equipe muito acolhedora e prestativa. Definitivamente ficaria novamente.
starstarstarstarstar Robyn Allwright
Couldn't rate the rooms because i didn't stay the night.. I did pop in for a quick beer and food tho.. the food was really nice. I found it a little expensive but with the cost of things at the minute and prices rising everywhere I felt it was with in reason.. I'll definitely come back to eat again if I'm in the area. Only rateing 4 stars because I didn't stay. Não poderia avaliar os quartos porque eu não fiquei a noite.. Eu pop para uma cerveja rápida e comida tho.. a comida era muito bom. Achei um pouco caro, mas com o custo das coisas no minuto e os preços subindo em todos os lugares, senti que estava com razão. . Com certeza voltarei para comer novamente se estiver na área. Apenas classificação 4 estrelas porque eu não fiquei.
starstarstarstar Tony Watson
Easy to get to and ample parking on site. Spacious, quiet room with lovely view of the countryside. Staff very welcoming and helpful. Definitely would stay again. Fácil de llegar y amplio estacionamiento en el lugar. Habitación espaciosa y tranquila con hermosas vistas al campo. El personal es muy acogedor y servicial. Definitivamente me quedaría de nuevo.
starstarstarstarstar Robyn Allwright
Absolutely fine. No real frills but nice big bed and shower, maybe a bit too warm if I'm honest. Apart from that no issues. Absolutamente bien. Sin lujos reales, pero con una cama y una ducha grandes y agradables, tal vez un poco demasiado calientes si soy honesto. Aparte de eso, no hay problemas.
starstarstarstar Chris Maving
Couldn't rate the rooms because i didn't stay the night.. I did pop in for a quick beer and food tho.. the food was really nice. I found it a little expensive but with the cost of things at the minute and prices rising everywhere I felt it was with in reason.. I'll definitely come back to eat again if I'm in the area. Only rateing 4 stars because I didn't stay. No pude calificar las habitaciones porque no me quedé a pasar la noche... Fui a tomar una cerveza rápida y comida aunque... la comida era muy buena. Lo encontré un poco caro, pero con el costo de las cosas en el momento y los precios subiendo en todas partes, sentí que tenía razón. Definitivamente regresaré a comer nuevamente si estoy en el área. Solo califico 4 estrellas porque no me quedé.
starstarstarstar Tony Watson
Absolutely fine. No real frills but nice big bed and shower, maybe a bit too warm if I'm honest. Apart from that no issues.
starstarstarstar Chris Maving
Couldn't rate the rooms because i didn't stay the night.. I did pop in for a quick beer and food tho.. the food was really nice. I found it a little expensive but with the cost of things at the minute and prices rising everywhere I felt it was with in reason.. I'll definitely come back to eat again if I'm in the area.
Only rateing 4 stars because I didn't stay.
starstarstarstar Tony Watson
Easy to get to and ample parking on site. Spacious, quiet room with lovely view of the countryside. Staff very welcoming and helpful. Definitely would stay again.
starstarstarstarstar Robyn Allwright
Had mine and husband wedding here on the 10th September 2022. I must say I was really impressed how it turned out. The day was amazing and the decorations were lovely and fabulous. Richard and Rachel were amazing. Could not fault anything that happen on the day. It ran smoothly as it should. Our food choices we choose tasted amazing and all our guests said so too. Amazing place to stay too. Room was lovely and had a view of the fields. The breakfast was delicious. Definitely come here to stay if we had the chance to. Meu casamento e meu marido aqui no dia 10 de setembro de 2022. Devo dizer que fiquei realmente impressionado com o resultado. O dia foi incrível e as decorações foram adoráveis e fabulosas. Richard e Rachel foram incríveis. Não poderia culpar nada do que aconteceu no dia. Correu bem como deveria. Nossas escolhas alimentares que escolhemos tinham um sabor incrível e todos os nossos convidados também disseram isso. Lugar incrível para ficar também. Quarto era adorável e tinha vista para os campos. O café da manhã estava delicioso. Definitivamente vir aqui para ficar se tivéssemos a chance.
starstarstarstarstar Tom McInnes
Had our Wedding here which was a disaster. - No ice on arrival for drinks in 34 degrees heat . - Stale afternoon tea which was served like childrens party food (wasn't aware only bride and groom only get it served on tiered plates) - Underage (17 year old) staff serving drinks and very unexperienced on making simple drinks. - Bar staff charging same drinks, different rounds, different prices. - Lack of knowledge on all prices of drinks - Lack of staff. - Member of staff burnt a wedding guest with coffee due to Lack of knowledge on how to pour with teapot. - Waited 45 minutes for speech drinks due to lack of communication. - Was told bar would be open until 2am yet they called last orders at 11.30. Again Lack of communication as when questioned to manager he knew that it was supposed to be open until 2am. - Was promised park would be fixed and ready for the wedding a year prior but still closed and broken. One member of staff told a guest it was fine to use until manager came and said not safe. - Some of our personal things that took our own time to print off were not even on tables as requested some not even out at all. ( Song request slips, take a photo of... sheets for children and laminated thankyou notes with a QR code so friends and family could share their photos to an app...) - Breakfast, miserable unprofessional staff, uncooked eggs. - Supposed to view the venue the night before the wedding but they hadn't even started it due to taking on a wake service 3 days prior ( we booked 1 year in advance) - Supposed to specialise in weddings and events but unsure how they do this with Lack of communication and unprofessional staff. Our wedding day was going perfect until we got to Mecure West Grange hotel and it was just small mistakes to even more silly small mistakes which cannot be understood on how they can be made when they should have been so simple to deliver. Very disappointed and spent our evening stressed rather than enjoying it (and listening to some guests complaining...embaressing) Left review on there Facebook page and was blocked !We used dazzlin events for dj, love letters, dance floor, uplights and photobooth and he was outstanding, highly recommended Tivemos nosso casamento aqui, o que foi um desastre. - Sem gelo na chegada para bebidas no calor de 34 graus . - Chá da tarde obsoleto que foi servido como comida de festa infantil (não sabia que apenas a noiva e o noivo só o servem em pratos em camadas) - Funcionários menores de 17 anos servindo bebidas e muito inexperientes em fazer bebidas simples. - Funcionários do bar cobrando as mesmas bebidas, rodadas diferentes, preços diferentes. - Falta de conhecimento sobre todos os preços das bebidas - Falta de pessoal. - Membro da equipe queimou um convidado do casamento com café devido à falta de conhecimento sobre como servir com bule. - Esperou 45 minutos para bebidas de fala devido à falta de comunicação. - Foi dito que o bar estaria aberto até as 2 da manhã, mas eles ligaram para os últimos pedidos às 11h30. Novamente, falta de comunicação, pois quando questionado ao gerente, ele sabia que deveria estar aberto até as 2 da manhã. - Foi prometido que o parque seria consertado e pronto para o casamento um ano antes, mas ainda fechado e quebrado. Um membro da equipe disse a um hóspede que não havia problema em usar até que o gerente chegasse e dissesse que não era seguro. - Algumas de nossas coisas pessoais que levaram nosso próprio tempo para imprimir nem estavam nas mesas, conforme solicitado, algumas nem mesmo fora. (Pedido de música, tire uma foto de... folhas para crianças e notas de agradecimento laminadas com um código QR para que amigos e familiares possam compartilhar suas fotos em um aplicativo...) - Café da manhã, equipe miserável não profissional, ovos crus. - Deveria ver o local na noite anterior ao casamento, mas eles nem o iniciaram devido a um serviço de despertar 3 dias antes (reservamos com 1 ano de antecedência) - Deveria se especializar em casamentos e eventos, mas não sabe como fazer isso com falta de comunicação e equipe não profissional. Nosso dia do casamento estava indo perfeito até chegarmos ao hotel Mercure West Grange e foram apenas pequenos erros para pequenos erros ainda mais bobos que não podem ser entendidos sobre como eles podem ser feitos quando deveriam ter sido tão simples de entregar. Muito decepcionado e passamos a noite estressado em vez de aproveitá-lo (e ouvir alguns convidados reclamando ... constrangedor) Deixou comentário lá na página do Facebook e foi bloqueado!Usamos eventos dazzlin para dj, cartas de amor, pista de dança, uplights e photobooth e ele foi excelente, altamente recomendado
star Dean Gale
Had our Wedding here which was a disaster. - No ice on arrival for drinks in 34 degrees heat . - Stale afternoon tea which was served like childrens party food (wasn't aware only bride and groom only get it served on tiered plates) - Underage (17 year old) staff serving drinks and very unexperienced on making simple drinks. - Bar staff charging same drinks, different rounds, different prices. - Lack of knowledge on all prices of drinks - Lack of staff. - Member of staff burnt a wedding guest with coffee due to Lack of knowledge on how to pour with teapot. - Waited 45 minutes for speech drinks due to lack of communication. - Was told bar would be open until 2am yet they called last orders at 11.30. Again Lack of communication as when questioned to manager he knew that it was supposed to be open until 2am. - Was promised park would be fixed and ready for the wedding a year prior but still closed and broken. One member of staff told a guest it was fine to use until manager came and said not safe. - Some of our personal things that took our own time to print off were not even on tables as requested some not even out at all. ( Song request slips, take a photo of... sheets for children and laminated thankyou notes with a QR code so friends and family could share their photos to an app...) - Breakfast, miserable unprofessional staff, uncooked eggs. - Supposed to view the venue the night before the wedding but they hadn't even started it due to taking on a wake service 3 days prior ( we booked 1 year in advance) - Supposed to specialise in weddings and events but unsure how they do this with Lack of communication and unprofessional staff. Our wedding day was going perfect until we got to Mecure West Grange hotel and it was just small mistakes to even more silly small mistakes which cannot be understood on how they can be made when they should have been so simple to deliver. Very disappointed and spent our evening stressed rather than enjoying it (and listening to some guests complaining...embaressing) Left review on there Facebook page and was blocked !We used dazzlin events for dj, love letters, dance floor, uplights and photobooth and he was outstanding, highly recommended Tuvimos nuestra boda aquí, que fue un desastre. - No hay hielo a la llegada para bebidas a 34 grados de temperatura. - Té de la tarde rancio que se sirvió como comida de fiesta infantil (no sabía que solo los novios solo lo sirven en platos escalonados) - Personal menor de edad (17 años) que sirve bebidas y muy inexperto en la preparación de bebidas simples. - Personal del bar cobrando las mismas bebidas, diferentes rondas, diferentes precios. - Falta de conocimiento sobre todos los precios de las bebidas. - Falta de personal. - Un miembro del personal quemó a un invitado de la boda con café debido a la falta de conocimiento sobre cómo servir la tetera. - Esperé 45 minutos para las bebidas del discurso debido a la falta de comunicación. - Me dijeron que el bar estaría abierto hasta las 2 am, pero llamaron a los últimos pedidos a las 11.30. Nuevamente, falta de comunicación, ya que cuando se le preguntó al gerente, sabía que se suponía que estaba abierto hasta las 2 am. - Se prometió que el parque estaría arreglado y listo para la boda un año antes, pero aún estaba cerrado y roto. Un miembro del personal le dijo a un invitado que estaba bien usarlo hasta que llegó el gerente y dijo que no era seguro. - Algunas de nuestras cosas personales que tomamos nuestro propio tiempo para imprimir ni siquiera estaban en las mesas como se solicitó, algunas ni siquiera estaban en absoluto. (Tarjetas de solicitud de canciones, tome una foto de... hojas para niños y notas de agradecimiento laminadas con un código QR para que amigos y familiares puedan compartir sus fotos en una aplicación...) - Desayuno, miserable personal no profesional, huevos crudos. - Se suponía que verían el lugar la noche anterior a la boda, pero ni siquiera lo habían comenzado debido a que contrataron un servicio de velatorio 3 días antes (reservamos con 1 año de anticipación) - Se supone que se especializan en bodas y eventos, pero no están seguros de cómo lo hacen debido a la falta de comunicación y al personal poco profesional. El día de nuestra boda iba perfecto hasta que llegamos al hotel Mecure West Grange y fueron solo pequeños errores hasta errores aún más tontos que no se pueden entender sobre cómo se pueden hacer cuando deberían haber sido tan simples de entregar. Muy decepcionado y pasamos la noche estresados en lugar de disfrutarlo (y escuchar a algunos invitados quejarse... vergonzoso) ¡Dejé la reseña en su página de Facebook y fue bloqueada!Utilizamos Dazzlin Events para dj, cartas de amor, pista de baile, uplights y photobooth y estuvo excepcional, muy recomendado.
star Dean Gale
Had mine and husband wedding here on the 10th September 2022. I must say I was really impressed how it turned out. The day was amazing and the decorations were lovely and fabulous. Richard and Rachel were amazing. Could not fault anything that happen on the day. It ran smoothly as it should. Our food choices we choose tasted amazing and all our guests said so too. Amazing place to stay too. Room was lovely and had a view of the fields. The breakfast was delicious. Definitely come here to stay if we had the chance to. Tuve la boda mía y de mi esposo aquí el 10 de septiembre de 2022. Debo decir que me impresionó mucho cómo resultó. El día fue increíble y las decoraciones eran preciosas y fabulosas. Richard y Rachel fueron increíbles. No me puedo quejar de nada de lo que sucede en el día. Funcionó sin problemas como debería. Nuestras opciones de comida que elegimos tenían un sabor increíble y todos nuestros invitados también lo dijeron. Increíble lugar para quedarse también. La habitación era preciosa y tenía vistas a los campos. El desayuno era delicioso. Definitivamente vendría aquí para quedarse si tuviéramos la oportunidad de hacerlo.
starstarstarstarstar Tom McInnes
Had mine and husband wedding here on the 10th September 2022. I must say I was really impressed how it turned out. The day was amazing and the decorations were lovely and fabulous. Richard and Rachel were amazing. Could not fault anything that happen on the day. It ran smoothly as it should. Our food choices we choose tasted amazing and all our guests said so too. Amazing place to stay too. Room was lovely and had a view of the fields. The breakfast was delicious. Definitely come here to stay if we had the chance to.
starstarstarstarstar Tom McInnes
Had our Wedding here which was a disaster.
- No ice on arrival for drinks in 34 degrees heat .
- Stale afternoon tea which was served like childrens party food (wasn't aware only bride and groom only get it served on tiered plates)
- Underage (17 year old) staff serving drinks and very unexperienced on making simple drinks.
- Bar staff charging same drinks, different rounds, different prices.
- Lack of knowledge on all prices of drinks
- Lack of staff.
- Member of staff burnt a wedding guest with coffee due to Lack of knowledge on how to pour with teapot.
- Waited 45 minutes for speech drinks due to lack of communication.
- Was told bar would be open until 2am yet they called last orders at 11.30. Again Lack of communication as when questioned to manager he knew that it was supposed to be open until 2am.
- Was promised park would be fixed and ready for the wedding a year prior but still closed and broken. One member of staff told a guest it was fine to use until manager came and said not safe.
- Some of our personal things that took our own time to print off were not even on tables as requested some not even out at all. ( Song request slips, take a photo of... sheets for children and laminated thankyou notes with a QR code so friends and family could share their photos to an app...)
- Breakfast, miserable unprofessional staff, uncooked eggs.
- Supposed to view the venue the night before the wedding but they hadn't even started it due to taking on a wake service 3 days prior ( we booked 1 year in advance)
- Supposed to specialise in weddings and events but unsure how they do this with Lack of communication and unprofessional staff.
Our wedding day was going perfect until we got to Mecure West Grange hotel and it was just small mistakes to even more silly small mistakes which cannot be understood on how they can be made when they should have been so simple to deliver. Very disappointed and spent our evening stressed rather than enjoying it (and listening to some guests complaining...embaressing)
Left review on there Facebook page and was blocked !
We used dazzlin events for dj, love letters, dance floor, uplights and photobooth and he was outstanding, highly recommended
star Dean Gale
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