I am writing this to express my big disappointment on Alila Ubud service, property and management.
The Incident start when I bought spacation voucher to stay in Alila Ubud, the voucher include, inclusive stay in villa of your choice and free unlimited spa during your stay.I requested the type of room that I want complete with the range of room numbers (between 501-504) which is Terrace tree villa from 2/3 months in advance. I also asked 4 of my friend to join my trip and they decided to buy the same voucher to stay in the same date as I booked.
When me and my first couple friend check-in into Alila Ubud we were designated in Terrace tree villa no 505 & 506. There were a huge difference between that room and the room I requested before ( different complex, interior, exterior ). They said that the room that i requested has changed name into Forest Edge villa but last week before my departure I checked that the room still named Terrace tree villa. Eventhough room 505 & 506 also come in Terrace tree villa catagory, our room were so undermaintanance, doesn't reflect other Alila property that I have stayed.The corridor looks old, dirty and there is a snake in our corridor, the one that makes us even frighten that our room door cannot fully be lock, there's a slight gap in between door closing, imagining the snake, frogs, lizard in our terrace area can enter our room.
From that my dissapointment rise why can't we get the room that we have requested before eventhough I have requested it from 2/3 months in advance. Alila ubud front office said that their hotel is fully occupied and the room that they gave us was the best room, we also asked for another type of room or even willing to sacrifice downgraded to their superior room but they don't gave us any other option.
After bargaining, alila gave us pool villa option or superior room option. When we survey the pool villa, that room has dead cockroach and spider on their chair, the bed sheets also very dusty as if that room hasn't been occupied for a long time. The grass & plant in the garden also very high and not maintain, makes us so devastated.
After that came our other friend that check in, the one who booked the last after two of us. strangely, they get the room that we want which is 503 eventhough they didn't requested any type of the room at all. That shows how bad Alila Ubud management, our request considered as useless and our booking were not prioritized at all. In the end, our room were given to someone else. When Alila ubud staff, knows that the one that check in is also my friend, their faces look very shocked and they approach us giving us unethical & unlogical question asking us to decide by ourselves who want to stay in 503. Necessarily, it's their part to handle our reservation properly.
We're honestly so angry and unbelieve tthe incident happening to us, finally we're bound to wait before our check in while the pool and superior is being clean, we thought that we're going to spa first while waiting for check in, but the spa is also full, only 1 room available so the other person cannot get any spa on that day. the resepsionist said that usually we can do spa 1-2 times a day, if it's like that please don't sell unlimited spa voucher, please just sell stay voucher with bonus 2x spa session.
Me and my friend decided not to stay in Alila ubud, our mood has been destroyed and we're looking for another property to stay in. I ask for extended time to claim our voucher and the front office said on behalf their manager that they appreciate our long way to Bali so we can extend your voucher until march 2022. I also convey to Alila ubud, that we're so dissapointed, honestly we have travel all the way from Jakarta to Bali and we're really looking forward with our stay in Alila Ubud but ended getting bad moment in Alila Ubud.
star renata angella
Como Hyatt Globalists, nós nos hospedamos em MUITAS propriedades únicas e interessantes. O Alila Ubud está lá em cima na lista dos melhores do mundo. É uma mistura de amenidades modernas, compromissos luxuosos (camas e lençóis são os melhores em Bali!), Verdadeira selva balinesa e, por último (não menos importante), uma equipe excelente! Nós ficamos em um nas vilas de selva e não ficamos desapontados! Excelente!! Houve uma visita interessante de um bando de macacos no café da manhã… o pessoal foi rápido para se certificar de que eles não eram um problema! Absolutamente uma experiência de 5 estrelas !!
starstarstarstarstar David Daniel
Como Hyatt Globalists, nos hospedamos en MUCHAS propiedades únicas e interesantes. El Alila Ubud está en la lista de los mejores del mundo. Es una combinación de comodidades modernas, detalles de lujo (¡las camas y las sábanas son las mejores en Bali!), La verdadera jungla balinesa y, por último (no menos importante) ¡excelente personal! Nos alojamos en una de las villas de la jungla y no nos decepcionó en absoluto. ¡¡Excelente!! Hubo una visita interesante de una banda de monos en el desayuno… ¡el personal se apresuró a asegurarse de que no fueran un problema! ¡Absolutamente una experiencia de 5 estrellas!
starstarstarstarstar David Daniel
As Hyatt Globalists we stay at a LOT of unique and interesting properties. The Alila Ubud is right up there in the list of best in the world.
It’s a blend of modern amenities, luxurious appointments (beds and sheets are the best in Bali!), real Balinese jungle and lastly (Not not least) excellent staff!
We stayed in one in the jungle villas and were not disappointed at all! Excellent!!
There was an interesting visit from a band of monkeys at breakfast… the staff was quick to make sure that they were not a problem!
Absolutely a 5-star experience!!
starstarstarstarstar David Daniel
Este lugar é fantástico para nós que procuramos um lugar com uma atmosfera serena e tranquila para os nossos 4 dias de viagem. A comida era incrível ... nós tivemos nossos almoços e jantares em seu restaurante quase todos os dias, e eu não posso reclamar de tudo. É perfeito! A vista é fascinante, especialmente do lado da piscina, e você sabe, eu posso ver claramente as estrelas à noite 🥺 Os funcionários foram todos super simpáticos. Nós reservamos uma viagem de meio dia, e nosso motorista - Pak Gede, é muito experiente. Ele também atuou como nosso guia turístico. O outro, Pak Juli, nos guiou em nossa caminhada matinal pelo arroz. Eles são todos fantásticos! Prometi que voltarei aqui!
starstarstarstarstar Jason Jonathan
This place is fantastic for us who were looking for a place with a serene and calm atmosphere for our 4 days trip. The food was amazing... we had our lunches and dinners at their restaurant almost everyday, and I can't complaint at all. It's perfect! The view is mesmerizing, especially from the pool side, and you know what, I can clearly see the stars at night 🥺 The staffs were all super friendly. We booked a half-day trip, and our driver - Pak Gede, is very knowledgeable. He acted as our tour guide as well. The other one, Pak Juli, guided us for our morning paddy walk. They are all awesome! Promised I'll be back here!
starstarstarstarstar Jason Jonathan
Eu amo o som da natureza e tudo por aqui… os funcionários também são muito atenciosos e boa hospitalidade…
starstarstarstarstar Kylie Bless
I love the nature sound and every thing around here … the staffs also very attentive and good hospitality…
starstarstarstarstar Kylie Bless
Lugar muito legal, ambiente natural com grandes árvores ao redor do hotel é muito legal
starstarstarstarstar Rental Motor Ubud
Lugar muy fresco, ambiente natural con grandes árboles alrededor del hotel se siente muy bien
starstarstarstarstar Rental Motor Ubud
Um excelente hotel. Localizado numa paisagem única . Pequeno almoço muito agradável por carta. Piscina agradável. Quartos grandes e com varandas com vista sobre a serra e mata. Empregados com uma simpatia contagiante.
starstarstarstarstar Luis Rodrigues
Fantástico hotel no meio da natureza.
starstarstarstarstar Carlos Ribeiro
Uma das melhores piscinas de Ubud. Recomendado para visitar e ficar aqui 🎉
starstarstarstarstar Lila Shakti
O hotel mais maravilhoso e impressionante de Ubud 🥰🥰 o ambiente era 👍👍👍👍👍 e eles ofereciam muitas atividades
starstarstarstarstar Naomi Akilie
Una de las mejores piscinas de Ubud. Recomendado para visitar y quedarse aquí 🎉
starstarstarstarstar Lila Shakti
One of the best pool in Ubud. Recommended to visit and stay here 🎉
starstarstarstarstar Lila Shakti
The most wonderful and overwhelming hotel in ubud 🥰🥰 the ambience was 👍👍👍👍👍 and they offered lots of activities
starstarstarstarstar Naomi Akilie
A serenidade diz tudo ... Calma .... Uma atmosfera pacífica envolve você por inteiro ...
starstarstarstarstar Wempy
La serenidad lo dice todo ... Calma .... Un ambiente de paz te envuelve todo ...
starstarstarstarstar Wempy
The serenity says it all... Calm.... Peaceful atmosphere surrounds you whole...
starstarstarstarstar wempy
Bom lugar para ficar em Ubud, mas tem um tokek e um lagarto no meu quarto 😩
starstarstarstar Gideon Subagyo
Very nice place.with view.rice.teraceand.rivers....good hospitalitystaff hotel
starstarstarstarstar winata (Scorpion)
Good place to staycation at Ubud, but there is a tokek and a lizard in my bedroom 😩
starstarstarstar Gideon Subagyo
Terreno deslumbrante, vilas super espaçosas e elegantes, piscina incrível e serena. E uma cama ótima, eu tive um sono tão bom! Eu recomendaria para quem procura uma estadia refinada e autêntica em Ubud.
starstarstarstarstar Virginia Entizne
Stunning land, super spacious and sleek villas, amazing and serene pool. And a great bed, I had such a good sleep! I would recommend it to anyone looking for a refined and authentic stay in Ubud.
starstarstarstarstar Virginia Entizne
A beautiful hillside property with valley views and an unreal infinity pool.Stay here for a minimum of two nights!Before we checked in,we were offered free transfers to and fro from our hotel in Seminyak and also got an email asking us for our preferences-everything from room temperature,reading,dock station to culinary preferences,which we thought was a caring gesture.The food was great and the Chef looked very well after us given some of our dietary restrictions. Food is a bit pricey,so you can venture out on one of the days and explore the amazing Ubud food scene.The bike rides are fun but it's a bit steep to scale to get outside the property and roam around the fields.We were offered pool side afternoon tea,a beautiful lit pool side movie night ,yoga etc.We stayed in the superior room and it had decent views but the private villas are an awesome option if you are here as a just wed couple or come with kids. Only drawback is the shuttle service that are offered at fixed timings and are quite pricey,so enquire at reception before venturing out.
starstarstarstarstar Siddharth Marlecha
Welcome home home like paradise... Thank you ubud
starstarstarstar Suardana Kd
Really amazing staff and rooms! The hotel is a little worn and torn in areas but non the less beautiful!I didn’t love the massages but the food was amazing.The gym needs a big refurb for sure!
starstarstarstar Jade Joselyn
Teve uma experiência incrível ficar em Alila Ubud. Adorei o serviço excelente e atenção aos detalhes de todos os membros da equipe. Nós até recebemos uma oferta de upgrade para sua villa recém-construída em Green Valley.Uma vibração tão serena, relaxante e tranquila. Adoro!Eles oferecem passeio de bicicleta e caminhada pelos arrozais pela manhã. Que viagem de aniversário perfeita para mim e para minha amada. Definitivamente vou voltar para a próxima viagem de Ubud ❤️
starstarstarstarstar Asep Haekal
Had an amazing experience staying in Alila Ubud. Love the excellent service and attention to details from all the staff members. We even got an upgrade offer to its newly built Green Valley villa.
Such a serene, relaxing, tranquil vibe. Love it!
They provide bicycle ride and rice paddy field walk in the morning. What a perfect birthday trip for me and my loved one. Definetely will go back for the next Ubud trip ❤️
starstarstarstarstar Asep Haekal
Excelente
starstarstarstarstar Roberto Wayan
Lugar único perdido entre arrozales. Habitaciones amplias y limpias, teniendo en cuenta el entorno que las rodea. El personal es amabilísimo, siempre dispuesto a ayudar. Además, siempre hay alguna actividad organizada en el hotel por si no quieres ir muy lejos. En general, muy recomendable, sin niguna duda.
starstarstarstarstar Eduardo J. Bravo
sin duda uno de los mejores resorts de Bali. La comida y la atención de los empleados inmejorables. Enhorabuena!
starstarstarstarstar Iulia Rauta
No anda bien WiFi!!
starstarstar Eduardo Camazon
Sitio increíble. Campos de arroz alrededor, zona tranquila y piscina infinita con vistas impresionantes. La Única pega es que la habitación olía a humedad, pero seguramente fue algo anormal. Recomendado.
starstarstarstarstar Antonio Iglesias
La HISTORIA del.....Alila UBUDHotel BALI . LaAMISTADy el buen SABOR siempreperdura en el TIEMPO Gráciasmarcel
starstarstarstarstar Marcelino Freixas
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